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Dell Endpoint Secuirty Suite Pro install error "1628: Failed to complete installation"


When installing the Dell Endpoint Secuirty Suite Pro using the DDPSuite.exe installer from a command prompt, the user receives the error message "1628: Failed to complete installation".


Affected Products:

Dell Endpoint Secuirty Suite Pro



(Figure 1: English only - Dell Endpoint Secuirty Suite Pro install error "1628: Failed to complete installation"



The command line install entry should look like to following command:

DDPSuite.exe -y -gm2 z"\"SERVER=XXX.XXX.XXX.XXX\""

To resolve this issue, verify the syntax of the command line. Ensure that all ["] are in the proper place.

Warning: Be sure not to copy/paste the command line from an Microsoft Office program, as it can create issues with quotations.

For support, US-based customers may contact Dell Data Security ProSupport at 877.459.7304, Option 1, Ext. 4310039, or via the Chat Portal. To contact support outside the US, reference ProSupport’s International Contact Numbers. For additional insights and resources, visit the Dell Security Community Forum.


Identificación del artículo: SLN296857

Última fecha de modificación: 06/26/2018 04:43 PM


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