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Dell Data Protection Enterprise Edition Compatibility Server service fails to start


Compatibility Server service fails to start.


Affected Products:

Dell Data Protection | Enterprise Edition

Affected Versions:

7.3, 7.5, 7.7, 7.7.2, 8.0, 8.1, 8.3, 8.3.1


Compatibility Server service fails to start and the following error is displayed in the output.log during the previous attempt to start the service:

2016-06-03 06:22:52,920 ERROR Main [WrapperListener_start_runner] - Error migrating commands from document store
com.orientechnologies.common.io.OIOException: Cannot connect to any configured remote nodes: TESTSERVER3.dpenny.com:2424

This is stating that we are not able to properly communicate with the Document Store service on port 2424. This port is blocked by default by the Windows Firewall service. Disabling the Windows Firewall service or opening port range 2424-2430 will allow the communication to occur without interruption, allowing the service to stay started.



This issue has been resolved in Dell Data Protection | Enterprise Edition v8.5 and later.


For support, US-based customers may contact Dell Data Security ProSupport at 877.459.7304, Option 1, Ext. 4310039, or via the Chat Portal. To contact support outside the US, reference ProSupport’s International Contact Numbers. For additional insights and resources, visit the Dell Security Community Forum.


ID de l'article : SLN302267

Date de la dernière modification : 06/27/2018 11:13 AM


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