Knowledge Base

Netgear 341U USB Modem and PowerShare





The Netgear 341U USB Modem may experience issues connecting and activating on Dell mobile systems. Follow the guidelines in this article to identify and resolve the issue.


USB modem on/off loop.

When connecting and activating a Netgear 341U USB modem to a Dell system with USB PowerShare, the modem enters a power loop where it turns on and off.


Solution.

The 341U USB modem does not support USB ports using PowerShare. Turning off the feature in the BIOS offers no solution.

The USB port is working as designed, and the modem manufacturer is responsible for product for compatibility.

As a workaround, the modem will function properly when connected through a passive (unpowered) USB hub.


If you need further assistance with your Dell Product, please contact Dell Technical Support.


Artikel-id: SLN301524

Laatste wijzigingsdatum: 06/29/2018 01:49 PM


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