Knowledge Base

024-910 Load Tray N or MPF on LCD Panel [ Dell™ 3115cn Printer ]


Table of Contents:

  1. Cycle power
  2. Verify Paper specifications
  3. Set Paper Size to Auto in the Operator Panel
  4. Diag with 250-Sheet tray
  5. Diag with MPF


This article provides Informations to 024-910 Load Tray N or MPF Error on Dell 3115cn Printer


Cycle power on the Printer

  1. Turn the printer off.
  2. Wait 10 seconds.
  3. Turn the printer on.
  4. Determine if the issue still occurs.

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Verify the paper size meets the printer specifications on the Dell™ 3115cn printer.

Look at the chart below to verify the paper size meets the paper specifications.

Multipurpose feeder
(150 sheet capacity)
Standard 250-sheet tray Optional 500-sheet tray Optional duplex unit
A4YYYY
A5YYYY
B5YYYY
LetterYYYY
Legal (8.5 x 14 in.)YYYY
ExecutiveYYYY
FolioYYYY
Envelope #10 (SEF)YNNN
Monarch (LEF/SEF)YNNN
DL (LEF/SEF)YNNN
C5 (SEF)YNNN
Yokei size2 (LEF/SEF)YNNN
Yokei size3 (LEF/SEF)YNNN
Yokei size4 (SEF)YNNN
Yochokei size3 (SEF)YNNN
Chokei size3 (SEF)YNNN
Japanese Post CardYNNN
Custom76.2mm – 220 mm (W)
98.4 mm – 355.6mm (L)
148mm – 215.9mm (W)
210mm – 355.6mm (L)
148mm – 215.9mm (W)
210mm – 355.6mm (L)
148mm – 215.9mm (W)
210mm – 355.6mm (L)

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Set the Paper Size to Auto in the Operator Panel

  1. Press the Menu button.
  2. Press the down arrow button to scroll to Tray Settings, then press the select button.
  3. Press the down arrow button to scroll to the desired tray (Tray 1, Tray 2, MPF), then press the select button.
  4. Press the down arrow button to scroll to Paper Size, then press the select button.
  5. Press the down arrow button to scroll to Auto, then press the select button. (The default paper size should be Auto and is denoted with an asterisk *.)
  6. To quit setting new values, press the Cancel button

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How to Start Diagnostics if, the standard 250-sheet paper tray is being used

Remove and reseat the tray,

Run diagnostics on the tray 1 paper size switch on the Dell™ 3115cn printer.

To run diagnostics on the tray 1 paper size switch, perform the following steps:

  1. Power off the printer.
  2. Close all printer covers and doors.
  3. Hold down the and buttons on the printer and power the printer on.
  4. Release your fingers from the keys when the message Please wait... appears.
    Customer Mode, FAX/Scanner Diag and Printer Diag are displayed.
  5. Press the button until Printer Diag appears and press the button.
  6. Press the button until IOT Diag appears and press the button.
    On the LCD, Digital Input appears.
  7. Press the button until Digital Input appears and press the button.
  8. Press the or button until DI-18 appears and press the button twice.
  9. Remove the 250-sheet paper tray and set the paper size switch to Letter.
  10. Reinsert the 250-sheet paper tray. (Figure 1)
    Every time the paper tray is reseated, the Operator Panel will report letter-sized paper.



    Figure 1 - Reseating 250-Sheet Tray (Click image to enlarge)
  11. Press the Cancel button to stop this test.
  12. Power the printer off and then back on.
  13. If the error persists, Contact Technical Support.

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How to Start Diagnostics if, the multi purpose feeder (MPF) is being used:

Run diagnostics on the registration sensor on the Dell™ 3115cn printer.

To run diagnostics on the registration sensor, perform the following steps:

  1. Power off the printer.
  2. Hold down the and buttons on the printer and power the printer on.
  3. Release your fingers from the keys when the message Please wait... appears.
    Customer Mode, FAX/Scanner Diag and Printer Diag are displayed.
  4. Press the button until Printer Diag appears and press the button.
  5. Press the button until IOT Diag appears and press the button.
    On the LCD, Digital Input appears.
  6. Press the button until Digital Input appears and press the button.
  7. Press the or button until DI-3 appears and press the button twice.
  8. Remove the 250-sheet paper tray.
  9. Insert a piece of paper into the paper path of the registration assembly. (Figure 1)
    The counter on the Operator Panel increases by 1 every time the paper passes the sensor.



    Figure 1 - Inserting Paper into the Paper Path
  10. Press the Cancel button to stop this test.
  11. Power the printer off and then back on.
  12. If the error persists, Contact Technical Support.

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Quick Tips content is self-published by the Dell Support Professionals who resolve issues daily. In order to achieve a speedy publication, Quick Tips may represent only partial solutions or work-arounds that are still in development or pending further proof of successfully resolving an issue. As such Quick Tips have not been reviewed, validated or approved by Dell and should be used with appropriate caution. Dell shall not be liable for any loss, including but not limited to loss of data, loss of profit or loss of revenue, which customers may incur by following any procedure or advice set out in the Quick Tips.

Artikel-id: SLN114837

Laatste wijzigingsdatum: 03/22/2016 03:18 PM


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