BIOS May Report Error with Certain Processor
|Article Summary:||This article is intended to walk users through fixing a System does not support the installed Processor error message on the Optiplex 330 or Optiplex 755.|
When powering on an Optiplex 330 or an Optiplex 755, the following error message may appear: System does not support the installed Processor. Please consult your computer documentation for more information. This error message only occurs during the Power-On-Self-Test (POST) sequence and may not be noticeable since the computer will automatically go to next screen within 1 second.
The message is displayed because the code to check Central Processing Unit (CPU) platform ID in the BIOS is incorrect. Dell has released an updated BIOS with the correct code to fix the error.
Download and Install the Latest BIOS
Browse to the Drivers and Downloads page.
Click Enter a Tag to use your Service Tag to find the BIOS update.
|If the Service Tag is not available, click Select Model, and then select the appropriate Product Type and Product Model.|
Select the Operating System, Driver Language, and Importance settings you want from the drop-down boxes (Figure 1). The Category drop-down box should be set to BIOS.
Select the BIOS update package you want to download from the column labeled File Title to display the download page.
|If you have the information provided by the online System Information utility or your invoice, please refer to this for what drivers to download.|
Review the information on the page.
Click Download Now. You may receive a warning and an option to run or save the file.
When the Save As window appears, designate a folder to save the file that is being downloaded, and then click Save.
When the download is complete, follow the instructions provided in the Installation Instructions.
To learn more about where to find installation instructions, refer to Dell Knowledgebase article: "Where To Find Driver Download And Installation Instructions" Article ID: 353782.
For additional assistance, please click one of the support options below.
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Article ID: SLN266516
Last Date Modified: 04/05/2016 03:16 PM
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