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Article Number: 000179687

Premature failures observed on Seagate Megalodon & Makara SAS/SATA Drives. Firmware update required to prevent premature failures.

Summary: In certain use cases, it has been observed that Seagate Megalodon/Makara SAS/SATA drives can fail more often than expected. Failure symptoms include the drive status LED blinking amber, a failure to be detected, or show 0.00GB capacity in PERC SETUP. ...

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Article Content

Instructions

The failures have been seen on drives listed below: The root cause has been identified and can be resolved in a firmware updated on the drive. The firmware for each specific drive is listed below.

It is recommended to upgrade the HDD firmware as soon as possible.
After a drive failure, the only option is to replace the drive.

 

Internal Code Name Model FF Speed Type Sectors RPM Capacity Dell Part Num Previous Firmware Recommended Firmware
Megalodon ST2000NM0023     3.5 6Gbps SAS 512n 7.2k 2TB 1P7DP GS14 GS15
Megalodon ST4000NM0023    3.5 6Gbps SAS 512n 7.2k 4TB 529FG GS14 GS15
Megalodon ST3000NM0023    3.5 6Gbps SAS 512n 7.2k 3TB 55H49 GS14 GS15
Megalodon ST1000NM0023    3.5 6Gbps SAS 512n 7.2k 1TB FNW88 GS14 GS15
Megalodon ST4000NM0023    3.5 6Gbps SAS 512n 7.2k 4TB 6P85J GSFA GSFB
Megalodon ST500NM0003    3.5 3Gbps SATA 512n 7.2k 500GB 2R42K GA0F GA10
Megalodon ST2000NM0033    3.5 3Gbps SATA 512n 7.2k 2TB 55FX5 GA0F GA10
Megalodon ST1000NM0033     3.5 3Gbps SATA 512n 7.2k 1TB T4XNN GA0F GA10
Megalodon ST3000NM0033     3.5 3Gbps SATA 512n 7.2k 3TB THGNN GA0F GA10
Megalodon ST4000NM0033     3.5 6Gbps SATA 512n 7.2k 4TB 9PR63 GA6C GA6E
Megalodon ST2000NM0033     3.5 6Gbps SATA 512n 7.2k 2TB PCH77 GA6C GA6E
Megalodon ST1000NM0033     3.5 6Gbps SATA 512n 7.2k 1TB W69TH GA6C GA6E
Makara ST2000NM0005     3.5 12Gbps SAS 512n 7.2k 2TB R7FKF MS05 MS06
Makara ST6000NM0034     3.5 6Gbps SAS 512n 7.2k 6TB NWCCG MS2D MS2E
Makara ST6000NM0095     3.5 12Gbps SAS 512e 7.2k 6TB MM81X DE23 DE24
Makara ST4000NM0005     3.5 12Gbps SAS 512n 7.2k 4TB XWM1W MS05 MS06

 

Specific steps to update the HDD firmware above can be found in the following locations:
MD3xxx (using MDSM)
Direct Attach JBOD (using SHMCLI)  

 

Article Properties

Affected Product
PowerVault MD1000, PowerVault MD1120, PowerVault MD1200, PowerVault MD1220, PowerVault MD3000, PowerVault MD3000i, PowerVault MD3060e, PowerVault MD3200, PowerVault MD3200i, PowerVault MD3220, PowerVault MD3220i, PowerVault MD3260, PowerVault MD3260i , PowerVault MD3400, PowerVault MD3420, PowerVault MD3460, PowerVault MD3600F, PowerVault MD3600i, PowerVault MD3620F, PowerVault MD3620i, PowerVault MD3660f, PowerVault MD3660i, PowerVault MD3800f, PowerVault MD3800i, PowerVault MD3820f, PowerVault MD3820i, PowerVault MD3860f, PowerVault MD3860i, Dell Storage MD1280, Dell Storage MD1400, Dell Storage MD1420 ...
Last Published Date

02 Nov 2021

Version

5

Article Type

How To

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