How to Troubleshoot Printouts Appear Consistently Light, Faint or Blank on the 1815dn Dell Multifunction Laser Printer

How to Troubleshoot Printouts Appear Consistently Light, Faint or Blank on the 1815dn Dell Multifunction Laser Printer


Table of Contents:

  1. How to Troubleshoot Printouts Appear Consistently Light, Faint or Blank

This article provides information on "How to Troubleshoot Printouts Appear Consistently Light, Faint or Blank on the 1815dn Dell Multifunction Laser Printer"


1. How to Troubleshoot Printouts Appear Consistently Light, Faint or Blank

If the document you have printed is consistently faint or blank it may be that one of the printer settings is causing this. Before troubleshooting any hardware please follow the steps below:

  1. Clean the drum using the printer operator panel.
    • Verify that the printer is loaded with paper.
    • Press Right Arrow until Menu appears, and then press Select.
    • Press Right Arrow until Maintenance appears, and then press Select.
    • Press Right Arrow until Clean Drum appears, and then press Select.
    • Repeat 3 times to completely clean the drum.
  2. Remove the toner cartridge from the printer, and wipe the inside of the printer with a soft, lint-free cloth to remove any dust or loose toner.
  3. Reinsert the toner cartridge and attempt to print again.
    • If the problem persists, disable Toner Save Mode and try to print again.
    • Press Right Arrow until Menu appears, and then press Select.
    • Press Right Arrow until Machine Setup appears, and then press Select.
    • Press Right Arrow until Toner Save appears, and then press Select.
    • Press Right Arrow until Off appears, and then press Select.
    • Press Cancel to exit the menu.
  4. If the problem persists, increase the print quality to 1200 DPI.
    • Right-click the printer icon in Printers (and Faxes), and then click Printing Preferences.
    • Click the Graphics tab, and click to select the radio button for 1200 Image Quality (Best).
    • Click Apply, and then click OK.
  5. If the problem persists, swap with a known-good toner cartridge from a working Dell 1815dn Laser Printer.
    Note: It is recommended that only Dell Branded Toners are used in Dell Laser Printers as Dell cannot guarantee compatibility or the print quality of any 3rd party toners.
  6. A known-good toner cartridge does not work, or is not available, please contact Dell Technical Support.

More info can be found in the 1815dn User’s Guide.

If these steps do not correct the problem, please contact Dell Technical Support.

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Article ID: SLN155162

Last Date Modified: 09/15/2015 04:02 PM


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