How to resolve printer paper jams

Having a paper jam is never a good experience, following the instructions in this article will help you resolve a printer paper jam.

Downloading and viewing the manual as to what printer paper works in your printer, will help prevent you from having another paper jam.

Table of Contents:

1. Resolving Printer Paper Jams
2. Downloading and Viewing Printer Manuals

1. Resolving Printer Paper Jams

1. Turn the printer off and unplug the printer from the A/C outlet.
   

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2. Open the printer and check the paper path for a paper jam or misfeed.
   • Refer to the paper path diagrams usually located on the inside cover for key areas or your printer manual, for additional information on accessing the printer's manual refer to the Downloading and Viewing Printer Manuals section.
   CAUTION: Internal printer components can be extremely hot! Handle with CAUTION.

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3. When the paper appears as crumpled or waded up, carefully remove all the jammed paper.
   

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4. When the paper appears to be angled incorrectly, it may be misfeeding through the printer, remove the sheet of paper.
   • Remove the paper stock and reinsert the paper, make sure the paper guides are adjusted correctly.

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5. Close the printer cover(s).
   

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6. Plug the printer into the A/C outlet.
   

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7. Turn the printer back on.
   Note: If the printer still indicates a paper jam, repeat steps 1 through 6.

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8. Resend the print job.

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2. Downloading and Viewing Printer Manuals

1. Browse to the Dell Product Manuals page.
   

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2. Under Enter your Service Tag, enter your printer's Service Tag to get a concise list of drivers and manuals for your specific product model. Click Submit to continue.
   Note: For information on how to locate your printer Service Tag refer to Dell Knowledge base article How to Find the Service tag on a Dell Printer.
   Note: If the Service Tag is not available:
   1. Click Printers.
   2. Click Mono Laser Printers, Color Laser Printers or All-In-One Inkjet Printers.
   3. Select your printer model (the model number of your printer is shown on the front of the printer).

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3. Click Manuals.
   

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4. Click PDF to the right of the manual you want.
   Note:

   • If the manual(s) are available in other languages a More Languages option will show.
   • A PDF reader (called Acrobat) is available for free from Adobe.

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