Suggested methods for testing threats after updates to Dell Dell Endpoint Security Suite Enterprise Advanced Threat Protection.
Dell Endpoint Security Suite Enterprise
Dell Threat Defense
1371; 1391; 1.0.1; 1.2; 1.2.1392; 2.0.1451; 2.0.1452
Dell recommends users set their Agent Update to Auto-Update to get the latest features, enhancements and bug fixes the product has to offer.
When an organization needs to test a new agent or new model update before it is deployed to all of their devices, the Agent Update setting can be changed. This enables organizations to manually deploy new agent updates to test devices and review the results before updating the rest of their devices in their organization.
When testing new agent or new model updates, use devices or virtual machines that represent systems in your organization, using software that runs in your environment. Especially any custom-made software that is unique to your organization.
Agent updates that do not include a new threat model only include the files needed by the Agent. On average, this is roughly 5MB per agent version. Agent updates that contain a new threat model are roughly 350MB. If you manually deploy Agents, a package is available from Dell Support.
Simultaneous Device Updates
The number of simultaneous device updates is limited to 1000 devices at a time by default. This can be raised and lowered based on the needs of the environment. This is only possible to be done through Dell support. Please reference the contact information at the bottom of this KB article for contact information.
For New Agent Updates:
Check the Device Details page for each test system, looking for items that are marked as Abnormal or Unsafe.
For New Model Updates:
Use the Production Status and New Status columns on the Protection page to review changes between the existing model and the new model. This will provide information about any Cylance Score changes to items in your organization.
For support, US-based customers may contact Dell Data Security ProSupport at 877.459.7304, Option 1, Ext. 4310039, or via the Chat Portal. To contact support outside the US, reference ProSupport’s International Contact Numbers. For additional insights and resources, visit the Dell Security Community Forum.
Article ID: SLN303738
Last Date Modified: 06/27/2018 12:02 PM
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