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Article Number: 000135939

Clolor Laser Printer 3110cn 3115cn Error 010-xxx

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Article Content

Symptoms

Error Troubleshooting
010-317 Insert Fuser
  1. Power Cycle the Printer.

  • Reseat the fuser.

  • IF error still occurs, replace the fuser.


    010-351 Replace Fuser
    1. Power Cycle the Printer.

    • Print a Parameter Setting Report page on the Dell™ 3110cn printer.

    • To print a Parameter Setting Report, perform the following steps:

    1. Power off the printer.
    2. Close all printer covers and doors.
    3. Hold down the up and down buttons on the printer and power the printer on.
    4. Release your fingers from the keys when the message Diagnosing... appears.
      Customer Mode and ESS Diag are displayed.
    5. Press the check button to select Customer Mode.
    6. Press the up or down button until Parameter appears and press the check button.
      On the LCD, the Parameter menu appears.
    7. Press the up or down button until Print appears and press the check button.
      The Parameter Setting Report prints.
    8. Press the Cancel button to stop the test.


    • IF, the Life of Fuser (paper feeding count) has reached replacement time of 100,000 pages, replace the fuser.


    • IF, the Life of Fuser (paper feeding count) has not reached replacement time of 100,000 pages, reseat the fuser.


    • IF the error still occurs, replace the fuser.




    010-354 Restart Printer

      • Power Cycle the Printer.




      010-377 Restart Printer
      010-378 Restart Printer
      010-379 Restart Printer
      010-380 Restart Printer
      010-381 Restart Printer
      010-382 Restart Printer
      010-383 Restart Printer
      010-384 Restart Printer
      010-385 Restart Printer
      010-386 Restart Printer
      010-387 Restart Printer
      010-388 Restart Printer
      010-389 Restart Printer
      010-390 Restart Printer
      010-391 Restart Printer
      010-392 Restart Printer
      010-393 Restart Printer
      010-394 Restart Printer
      010-395 Restart Printer
      1. Power Cycle the Printer.

      • Reseat the fuser.




      Article Properties

      Affected Product

      Dell 3110cn Color Laser Printer, Dell 3115cn Color Laser Printer

      Last Published Date

      21 Feb 2021

      Version

      3

      Article Type

      Solution

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