Knowledge Base

External Devices on USB 3.0 Port Not Recognized After Resume From Standby on Precision M6600

Article Summary: This article provides information on external hard drives failing to be recognized on USB 3.0 ports after resuming from standby.

External Storage Devices Are Not Recognized After Resuming From Standby With USB 3.0 Ports

Users may experience issues with external storage devices being recognized on the Precision Mobile Workstation M6600. With an external storage device attached to the USB 3.0 port, putting the system on standby and then resuming it results in the device failing to be recognized. Putting the device in a USB 2.0 port on the system results in the drive functioning normally.

Update USB 3.0 Compatibility

  1. Check to ensure the Firmware and Drivers for the external device are up to date. Update Drivers and Firmware from the manufacturers website as needed.
  2. If the problem persists, update the M6000 BIOS to the latest revision, and download the Renesas USB 3.0 Driver from Intel’s website and update the Driver.

*** Useful Links ***

The Renesas Driver can be downloaded HERE.

Dell Drivers and Downloads can be found HERE.

Article ID: SLN80165

Last Date Modified: 08/28/2015 11:57 AM

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