024-96x Load Tray Error on the Dell Color Laser Printer 5100cn/5110cn

024-96x Load Tray Error on the Dell Color Laser Printer 5100cn/5110cn


Article Summary: This article provides information on error code 024-96X received on Dell 5100cn & 5110cn colour Laser Printers.


Caution:
A CAUTION: To prevent electric shock, always turn off the printer and disconnect the power cable from the grounded outlet before cleaning the printer or performing maintenance.


Table of Contents:
  1. 024-96X Load Tray Errors displayed on Dell Laser Printers



Issue 1.


024-96X Load Tray Errors displayed on Dell Laser Printers


If you receive one of the following errors listed below, please try these steps to resolve.

024-965 Load Tray 1, 024-966 Load Tray 2, 024-967 Load Tray 3, 024-968 Load Tray 4

  1. Verify that the paper size sensor assembly is operating properly:
    1. Remove the paper tray from the printer, and remove the paper from the tray.
    2. Place the paper tray on its left side with the inside of the tray facing you. You should see paper size sensor assembly (Figure 1).

      Paper Size Sensor Assembly
      Figure 1: Paper Size Sensor Assembly

    3. Squeeze the blue button on the back paper guide and slide the guide all the way to the front and all the way to the back. The white pegs of the paper size sensor assembly should change position as the paper guide moves.
    4. If the pegs do not move, ensure that the guide pin is connected to the indexing plate (Figure 2) and reattach if necessary. Note that the indexing plate is black on the customer's printer.

      Guide Pin and Indexing Plate
      Figure 2: Guide Pin and Indexing Plate

    5. Try moving the back paper guide again. If the pegs still do not move, or the guide pin cannot be reattached, replace the paper tray.

  2. Insert a standard size piece of paper, such as Letter or A4, into the tray and adjust the paper guides to fit. Run diagnostics on the paper size sensor:
    1. Turn the printer off using the power switch on the right side of the printer.
    2. Press and hold the up and down buttons while turning the printer on. Release the buttons when Customer Mode appears on the printer LCD.
    3. Press the down arrow until IOT DIAG appears, and then press Select ( or ).
    4. Digital Input appears on the LCD, press Select ( or ).
    5. Select the diagnostic test for the paper tray that you are troubleshooting, and then press Select ( or ):
      • Tray 1: DI-38
      • Tray 2: DI-40
      • Tray 3: DI-48
      • Tray 4: DI-50
    6. Pull the paper tray out of the printer. The LCD should change to <No Cassette>.
    7. Push the paper tray into the printer. The LCD should show the paper size that the tray is set for.
    8. If the printer LCD shows <No Cassette>, or the wrong paper size when the tray is inserted, replace the paper tray.
      • You can also try to swap with a known-good paper tray, if available. If the known-good tray works, replace the paper tray.
    9. If the paper tray has already been replaced, or a known-good paper tray does not work, replace parts based on which paper tray is failing.
      • Tray 1: Please contact Dell Technical Support.
      • Tray 2: Please contact Dell Technical Support to Replace the 500-sheet or 1000-sheet feeder assembly.
      • Tray 3 or 4: Please contact Dell Technical Support to Replace the 1000-sheet feeder assembly.

  3. If the correct paper size is reported when running the tray diagnostics, reset the printer settings to defaults:
    1. Press the Menu button.
    2. Press the down arrow until Configure or Admin Menu appears, and then press Select ( or ).
    3. Press the down arrow until Maintenance appears, and then press Select ( or ).
    4. Press the down arrow until Init NVRAM or Reset Defaults appears, and then press Select ( or ).
    5. If prompted Are you sure? press Select ( or ).
    6. Turn the printer off, and then turn it back on.

  4. Attempt to feed paper from the trays using the printer menus:


    • Tray 1: Print a Printer Settings Report
      1. Press the Menu button.
      2. Press the down arrow button until Configure appears, and then press Select ( or ).
      3. Press the down arrow button until Reports appears, and then press Select ( or ).
      4. Printer Settings appears. Press Select ( or ) to print the report.
      5. If the Printer Settings report does not print, Please contact Dell Technical Support.


    • Tray 2, 3 or 4:
      1. Turn the printer off using the power switch on the right side of the printer.
      2. Press and hold the up and down buttons while turning the printer on. Release the buttons when Customer Mode appears on the printer LCD.
      3. Press the down arrow until IOT DIAG appears, and then press Select ( or ).
      4. Press the down arrow until Digital Output appears, and then press Select ( or ).
      5. Refer to the table below for the paper feed diagnostic sequences for the tray you are testing.
        1. Select the first test on the printer operator panel, and then press Select ( or ) to start the test.
        2. Repeat for the remaining tests in the list for the paper tray you are testing.
        3. After the last test in the list is started, the printer will feed paper from the selected tray. Press Cancel to stop feeding paper, then power the printer off and back on.

          Tray 2 Tray 3 Tray 4
          1. DO-0
          2. DO-5
          3. DO-16
          4. DO-1f
          5. DO-24
          6. DO-50
          7. DO-52
          8. DO-58
          9. DO-5a
          1. DO-0
          2. DO-5
          3. DO-16
          4. DO-1f
          5. DO-24
          6. DO-2d
          7. DO-50
          8. DO-52
          9. DO-58
          10. DO-5c
          11. DO-5e
          1. DO-0
          2. DO-5
          3. DO-16
          4. DO-1f
          5. DO-24
          6. DO-2d
          7. DO-50
          8. DO-52
          9. DO-58
          10. DO-5c
          11. DO-60
          12. DO-62
          Table 1: Paper Feed Diagnostics Sequences
      6. If paper did not feed during the diagnostic test, replace parts based on which paper tray is failing.
        • Tray 2: Please contact Dell Technical Support to Replace the 500-sheet or 1000-sheet feeder assembly.
        • Tray 3 or 4: Please contact Dell Technical Support to Replace the 1000-sheet feeder assembly.
      7. If paper feeds properly, run diagnostics on the paper tray actuator:
        1. Turn the printer off using the power switch on the right side of the printer.
        2. Press and hold the up and down buttons while turning the printer on. Release the buttons when Customer Mode appears on the printer LCD.
        3. Press the down arrow until IOT DIAG appears, and then press Select ( or ).
        4. Press the down arrow until Digital Input appears, and then press Select ( or ).
        5. Select the diagnostic test for the paper tray that you are troubleshooting, and then press Select ( or ):
          • Tray 2: DI-12
          • Tray 3: DI-13
          • Tray 4: DI-1e
        6. The printer LCD will display the diagnostic test followed by L 0, for example DI-12 L 0.
        7. Remove the paper tray and push up the tray module actuator (Figure 3). The number on the LCD will increase by 1 each time the tray module actuator is moved.

          Tray Module Actuator
          Figure 3: Tray Module Actuator

        8. Press Cancel to stop the test, and then press Menu to exit the diagnostic menu.
        9. Power the printer off and then back on to return to normal operation.
        10. If the number on the LCD did not increase while moving the tray module actuator, replace parts based on which paper tray is failing.
          • Tray 2: Please contact Dell Technical Support to Replace the 500-sheet or 1000-sheet feeder assembly.
          • Tray 3 or 4: Please contact Dell Technical Support to Replace the 1000-sheet feeder assembly.


  5. If the diagnostics pass, verify that the paper size in the tray matches the paper size on the printer's operator panel.
    1. Press the Menu button.
    2. Press the down arrow until Tray Settings appears, and then press Select ( or ).
    3. Press the down arrow until Paper Size appears, and then press Select ( or ).
    4. Press the down arrow until the paper tray appears, and then press Select ( or ).
      • If the paper size is listed as All Paper or does not match, remove the paper tray and adjust the back fence, then reinsert the tray and check again.
      • For the Multipurpose Feeder (MPF), press the down arrow until the paper size being used appears, and then press Select ( or ) to set the paper size. Also adjust the paper width guides so they rest lightly against the edge of the print media stack.

  6. Verify that the paper type setting on the printer's operator panel matches the paper being used in the tray. Refer to the paper's packaging for weight and type information. Refer to the printer's Users Guide to find the paper setting that matches your paper.
    1. Press the Menu button.
    2. Press the down arrow until Tray Settings appears, and then press Select ( or ).
    3. Press the down arrow until Paper Type appears, and then press Select ( or ).
    4. Press the down arrow until the paper tray appears, and then press Select ( or ).
    5. Press the down arrow to select the paper type, and then press Select ( or ).

  7. Verify that the paper size and source is set to the correct paper tray in the printing application.
    1. Open the printing application, click File, click Print, and then click the Printing Preferences button.
    2. Verify the Paper Size drop-down is set to the correct size.
    3. Click the Paper Tray tab, and then click the Paper Source drop-down and select the paper tray to be printed from.


If the Issue persists, please contact Dell technical support.






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Quick Tips content is self-published by the Dell Support Professionals who resolve issues daily. In order to achieve a speedy publication, Quick Tips may represent only partial solutions or work-arounds that are still in development or pending further proof of successfully resolving an issue. As such Quick Tips have not been reviewed, validated or approved by Dell and should be used with appropriate caution. Dell shall not be liable for any loss, including but not limited to loss of data, loss of profit or loss of revenue, which customers may incur by following any procedure or advice set out in the Quick Tips.

ID do artigo: SLN151742

Data da última modificação: 08/16/2013 12:00 AM


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