The following article provides information on an issue with upgrades from Windows 8.1 to 10 are halting or hanging on Dell systems.
This is a specific Issue where the update from Windows 8.1 to Windows 10 halts or hangs - using either the USB update stick or the online update, on a Dell system using a Hynix 512 GB SSD (Solid State Drive) as the boot drive.
While some users have resolved this issue by performing a clean install of Windows 10 and obtaining a new license key from Microsoft.
We would prefer that you follow the instructions below :
Confirm the issue is the same as stated above : system hangs / halts during update from 8.1 to 10
Confirm system has a Hynix 512 GB SSD installed
Go to the WebPost linked below and downlad the new firmware. (Follow the instructions on the page.)
This firmware update does not require an engineer and our engineering department have advised it will not wipe the SSDs contents.
Please be aware this fix is ONLY for a Hynix 512 GB SSD, exhibiting the issue above. DO NOT use this firmware update on any other SDD or for any other type of issue.
If you are unsure that you are doing the correct thing, contact us and quote the Article ID SLN299020.
Article ID: SLN299020
Last Date Modified: 10/03/2017 05:32 AM
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