Startup Problems Using Norton Ghost - KB Article - 323081

Startup Problems Using Norton Ghost - KB Article - 323081

Windows Vista Reboots on New Systems with Norton Ghost

The system will show a series of text and system startup screens, in one of three different scenarios. The issue is resolved by restoring the operating system to the original factory configuration. The affected systems include:

Dimension C521 XPS 210
Dimension E520XPS 410
Dimension E521 XPS 710
Dimension 9200
Dimension 9200C

Partition Issue Starting Windows Vista - Installation

The Install Windows message appears when the system first starts up (Figure 1). After clicking OK, the system reboots, but it stops again at this message.

Figure 1: Install Windows Error

Partition Issue Starting Windows Vista - Startup Repair

The computer displays a text screen with the following message:

DismountUtilityPartition and Unable To Locate A Valid Partition To Mount

Afterwards, a Status Repair window appears, and then the computer restarts repeatedly.

Restore the Computer to the Default Factory Configuration

When you restore the computer to the default factory configuration, all data on the C drive is deleted. Before performing this procedure, back up personal files. If you do not back up personal files, the data is lost.

  1. Restart the computer. To do this, click Start, click the arrow next to the Lock button, and then click Restart.
  2. As the computer restarts, press the F8 key until the Advanced Boot Options menu appears on the screen.

    You must press F8 before the Windows logo appears on the screen. If you press F8 after the Windows logo appears, the Advanced Boot Options menu does not appear on the screen. If you do not see the Advanced Boot Options menu, restart the computer, and then repeat this step until you see the menu on the screen.

  3. Press the (Down Arrow) to select Repair Your Computer on the Advanced Boot Options menu, and then press Enter.
  4. Specify the language settings that you want, and then click Next.
  5. Log in as a user who has administrative credentials, and then click OK.
  6. Click Dell Factory Image Restore.
  7. In the Dell Factory Image Restore window, click Next.
  8. Click to select the check box for Yes, reformat hard drive and restore system software to factory condition.
  9. Click Next. The computer is restored to the default factory configuration.
  10. When the restore operation is completed, click Finish to restart the computer.

Quick Tips content is self-published by the Dell Support Professionals who resolve issues daily. In order to achieve a speedy publication, Quick Tips may represent only partial solutions or work-arounds that are still in development or pending further proof of successfully resolving an issue. As such Quick Tips have not been reviewed, validated or approved by Dell and should be used with appropriate caution. Dell shall not be liable for any loss, including but not limited to loss of data, loss of profit or loss of revenue, which customers may incur by following any procedure or advice set out in the Quick Tips.

Article ID: SLN107379

Last Date Modified: 07/26/2010 12:00 AM

Rate this article

Easy to understand
Was this article helpful?
Yes No
Send us feedback
Comments cannot contain these special characters: <>()\
Sorry, our feedback system is currently down. Please try again later.

Thank you for your feedback.