Users state that access to the system via the Encryption software SecureDoc Boot is not allowed more than one time within two hours after entering their password. The system will act like it is hard locked and will not proceed further.
The system will be stable from initial boot if the system is left powered off for greater than two hours. Once the system has been provided access via the SafeNet USB key to gain access to the OS, rebooting works fine but a hard power down will leave you locked out for two hours.
Draining Flea Power has no change to the lock up behavior. Removing the CMOS battery gets you further in the process but eventually stops you for having the incorrect system time and will not allow you to proceed.
The issue appears on the Precision M10, Latitude E6510, E6410, and E4310. BIOS revisions A01, A02, A03 all seem affected.
The procedure outlined below from the Vendor "WinMagic" has been successful in resolving the SecureDoc Boot Logon missing cursor/freeze up:
Identificateur de l'article : SLN70815
Date de la dernière modification : 12/04/2014 09:19 AM
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