Dell Data Protection Master Installer may take up to 60 minutes to install, and fingerprint reader not working in Windows 7

Dell Data Protection Master Installer may take up to 60 minutes to install, and fingerprint reader not working in Windows 7


Dell Data Protection | Master Installer, Installation takes over an hour to complete or fingerprint reader not functioning on Windows 7.


Affected Product:

Dell Endpoint Security Suite Pro
Dell Data Protection | Master Installer
Dell Data Protection | Security Tools

Affected Version:

1.2.0 - 1.4.0




Long Installation Time

The Windows KB that we install as a part of the installer takes more than 50 minutes to install. As our installer is waiting for the KB to finish its work, our installation gets delayed.

This KB Article can be applied before the installation begins to bypass the issue:

https://support.microsoft.com/en-us/kb/2913763 External Link

The Windows KB was removed from our installer package in 8.12 (1.6 Suite Installer) and therefore should not be an issue in future releases.

Fingerprints not working on Windows 7

Since this Windows KB above was removed from our installer package, the delay was removed. However, this KB is REQUIRED for fingerprint readers to function in Windows 7. The link above is available to manually download and install this KB on any Windows 7 machines that are intending to utilize fingerprint readers.

Issue was resolved in v1.4.0


For support, US-based customers may contact Dell Data Security ProSupport at 877.459.7304, Option 1, Ext. 4310039, or via the Chat Portal. To contact support outside the US, reference ProSupport’s International Contact Numbers. For additional insights and resources, visit the Dell Security Community Forum.


Identificateur de l'article : SLN302565

Date de la dernière modification : 07/13/2018 02:53 AM


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