Compliance Reporter stuck at "Loading"

Compliance Reporter stuck at "Loading"


During an attempt to run any report in Compliance Reporter the web browser hangs at the Loading prompt and does not progress.


Affected Products:

Dell Data Protection | Enterprise Edition v9.4.1


The Compliance Reporter output.log will report a message similar to:

<TIMESTAMP>ERROR freemarker.runtime [http-10.192.198.79-8084-3] -

Can't parse CSV to a date format.

The problematic instruction:

==> ${row.getTimestamp(columnIndex)?string(format)} [on line 19, column 58 in report/reportDataJson2.ftl]

Java backtrace for programmers:

freemarker.template.TemplateModelException: Can't parse CSV to a date format.



To resolve this issue, please follow these steps:

  1. Stop Compliance Reporter.
  2. Rename all cmgreports*.db files in the "\Dell\Enterprise Edition\Compliance Reporter\webapp\WEB-INF\reports\db\" folder.
  3. Copy the cmgreports.data.db file from the "\Dell\Enterprise Edition\Compliance Reporter\webapp\WEB-INF\reports\db\template\" folder into the "\Dell\Enterprise Edition\Compliance Reporter\webapp\WEB-INF\reports\db\" folder.
  4. Rename the "\Dell\Enterprise Edition\Compliance Reporter\output" folder.
  5. Start Compliance Reporter.

For support, US-based customers may contact Dell Data Security ProSupport at 877.459.7304, Option 1, Ext. 4310039, or via the Chat Portal. To contact support outside the US, reference ProSupport’s International Contact Numbers. For additional insights and resources, visit the Dell Security Community Forum.


ID de l'article : SLN304068

Date de la dernière modification : 06/26/2018 09:38 AM


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