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PowerVault TL2000 / TL4000 Tape Library - iSCSI Target Reconnecting in Microsoft™ Windows®

Article Summary: This article provides information on the "PowerVault TL2000 / TL4000 Tape Library - iSCSI Target Reconnecting in Microsoft™ Windows®".

Table of Contents:
  1. Situation
  2. Resolution

Issue 1.


After upgrading the Dell EqualLogic HIT Kit to version 4.5.0, library and drive targets presented from a Dell PowerVault TL2000 or TL4000 iSCSI bridge display "Reconnecting" as reported in iSCSI Initiator Properties -> Targets and are inaccessible.

Figure 1 - iSCSI Reconnect Example

Excluding the subnet in HIT Kit or uninstalling the HIT Kit does not restore library and drive functionality.

NOTE: Use the following link to know how-to check the firmware revision for Equallogic: Displaying Member Configuration and Status

Issue 2.


This particular situation is corrected, generally, by updating the TL2000 / TL4000 iSCSI Bridge firmware.

Upgrade the firmware to v1.02.02 or higher. The "Fixes and Enhancements" from the Dell Support site include:
  • Fix for iSCSI Bridge devices going offline after an upgrade to Dell EqualLogic HIT Kit to version 4.5
  • Fix for a lockup to the iSCSI Bridge when using HTTPS

Use the following link for a step-by-step process on how-to update the TL2000 / TL4000 iSCSI Bridge firmware:

PowerVault TL2000 / TL4000 Tape Library - How to Update the iSCSI Bridge Firmware

Or use the 1GB iSCSI to SAS User's Guide, on how-to perform the firmware update for the iSCSI Bridge.

Quick Tips content is self-published by the Dell Support Professionals who resolve issues daily. In order to achieve a speedy publication, Quick Tips may represent only partial solutions or work-arounds that are still in development or pending further proof of successfully resolving an issue. As such Quick Tips have not been reviewed, validated or approved by Dell and should be used with appropriate caution. Dell shall not be liable for any loss, including but not limited to loss of data, loss of profit or loss of revenue, which customers may incur by following any procedure or advice set out in the Quick Tips.

ID de l'article : SLN164030

Date de la dernière modification : 03/28/2017 11:01 AM

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