Load Tray Errors on the 2330d and 2330dn Laser Printers

Load Tray Errors on the 2330d and 2330dn Laser Printers


Article Summary: How to troubleshoot load tray errors on the 2330d and 2330dn laser printers

Table of Contents:
  1. Form of Error Messages
  2. Set the Driver Source, Size and Type
  3. Set the Printer Media Size and Type
  4. Set the Application Size and Type
  5. Check Media is Supported and Correctly Loaded
  6. Clean, Invert or Replace the Feed Rollers
  7. Test Using a Known Good Paper Tray



1.

Form of Error Messages


Load tray errors take the form Load <source> <size> <type>
  • <source> indicates the paper source specified by the print job, either Tray 1, Tray 2 or Multipurpose Feeder
  • <size> indicates the paper size specified, for example A4, Letter, Legal
  • <type> indicates the type of media specified, for example plain, card, transparency, envelope

Load tray errors occur when the printer cannot fulfil the received request because
  1. The specified paper source is empty
  2. The paper size and/or type specified by the print job does not match that set on the printer
  3. The printer is unable to feed the media from the specified source

If the load tray error matches what you are trying to do, for example you receive the error Load Tray 1 A4 Plain when trying to print on plain A4 paper from Tray 1 skip to Section 5: Check Media is Supported and Correctly Loaded.

If the error does not match what you are trying to do, for example you receive the error Load MPF DL Envelope when trying to print on plain A4 paper from tray 1 continue to Section 2: Set the Driver Source, Size and Type.

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2.

Set the Driver Source, Size and Type

  1. Open the Printing Preferences dialogue
  2. Go to the tab marked "Paper"
  3. Check the paper tray, size and type are correctly set, matching the media physically present in the tray



  4. Click OK

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3.

Set the Printer Media Size and Type


The printer cannot automatically detect the size and type of media loaded.

Set the media size and type to match what is physically present in the tray.


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4.

Set the Application Media Size and Source


Some applications have independent paper source and size settings, typically located under the "File" menu, named "Page Setup" .



Check the paper source and size settings are correct then click OK.



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5.

Check Media is Supported and Correctly Loaded


Load tray errors may occur if the printer fails to pull the print media from the tray.

Ensure that the print media is supported and correctly loaded in the tray.

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6.

Clean, Invert or Replace the Feed Rollers


Worn or contaminated tyres on the pickup assembly may prevent the paper being pulled from the tray.

Clean and reseat the tyres or turn them inside out. Fit new or known good parts if available.


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7.

Test Using a Known Good Paper Tray


If a new or known good paper tray is available fit this to the printer to test.

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If you require further assistance or wish to give us feedback, please engage our technical team on Twitter.
 


Quick Tips content is self-published by the Dell Support Professionals who resolve issues daily. In order to achieve a speedy publication, Quick Tips may represent only partial solutions or work-arounds that are still in development or pending further proof of successfully resolving an issue. As such Quick Tips have not been reviewed, validated or approved by Dell and should be used with appropriate caution. Dell shall not be liable for any loss, including but not limited to loss of data, loss of profit or loss of revenue, which customers may incur by following any procedure or advice set out in the Quick Tips.

Identificación del artículo: SLN289164

Última fecha de modificación: 01/10/2014 12:00 AM


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