Configuring E-Mail Connectivity in Dell SupportAssist with Dell OpenManage Essentials

Configuring E-Mail Connectivity in Dell SupportAssist with Dell OpenManage Essentials

You can test the SupportAssist e-mail connectivity status, to ensure that you receive the most current case and device updates. For example, you may want to check the e-mail connectivity status following a network outage, a router or firewall configuration change, or change made to the e-mail address of the primary user.
To test the SupportAssist e-mail connectivity status:

NOTE: The Connectivity Test link is enabled only if you are logged on as a member of the OpenManage Essentials Administrators or Power Users group.
  1. Move the mouse pointer over the user name link that is displayed beside the Help link, and then click Connectivity Test.
    The Connectivity Test page is displayed. 
  2. Click Send.

    NOTE: If you have opted to not receive e-mail notification when a new support case is generated, SupportAssist does not send the connectivity confirmation e-mail as well. For more information about e-mail notification settings, see Configuring E-Mail Notification Settings.

SupportAssist initiates an e-mail connectivity test.

  • If the test is successful, a confirmation e-mail message is sent to you. The message provides the connectivity status and a reminder to configure your devices for monitoring. The SupportAssist dashboard displays the following message:

    A connectivity test has been successfully sent to Dell SupportAssist.When you receive the connectivity confirmation e-mail from SupportAssist, ensure that your supported Dell devices are properly configured for monitoring.
  • If the connectivity test fails, the following error message is displayed:

    Error: Connectivity test failed. Please check your network settings. If your network settings are correct.
  • If SupportAssist displays an error message, ensure that your network settings are correct, and then click Retry. Once the error is resolved, repeat step 1 to step 2.

Quick Tips content is self-published by the Dell Support Professionals who resolve issues daily. In order to achieve a speedy publication, Quick Tips may represent only partial solutions or work-arounds that are still in development or pending further proof of successfully resolving an issue. As such Quick Tips have not been reviewed, validated or approved by Dell and should be used with appropriate caution. Dell shall not be liable for any loss, including but not limited to loss of data, loss of profit or loss of revenue, which customers may incur by following any procedure or advice set out in the Quick Tips.

Article ID: SLN286474

Last Date Modified: 02/19/2015 07:42 AM

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