Dell Laser Printer USB Cable Communication Failure

Dell Laser Printer USB Cable Communication Failure


Table of Contents:

  1. Dell Laser Printer USB Cable Communication Failure

This article provides information on "Dell Laser Printer USB Cable Communication Failure"


1. Dell Laser Printer USB Cable Communication Failure

  1. Verify that the problem is happening on the computer that is directly connected to the printer.
  2. Reseat both ends of the USB cable to ensure that it is properly connected.
  3. Verify that the printer is connected directly to the computer. Remove any devices between the computer and the printer, such as USB hubs or switchboxes.
  4. Verify that the correct printer port is selected on the Ports tab in Printer Properties.
  5. Verify that a USB 2.0 cable is being used, and that it it less than 10 ft (3 m) long.
  6. Try connecting the printer to a different USB port on the computer. If a different USB port works, the printer is operating as designed, but the computer requires further troubleshooting for a USB port problem.
  7. Try swapping with a known-good USB cable. If a known-good cable works, have the USB replaced cable if it was purchased from Dell.
  8. Check in Device Manager under the Universal Serial Bus controllers section and verify that at least one entry for USB Root Hub is listed. If no USB Root Hubs are listed, reinstall the system chipset driver for the computer. If you are using a Dell laptop computer, you may also have to reinstall the Dell Notebook System Software.
  9. Uninstall and reinstall the printer driver software.
    • The printer driver installed successfully, but the printer still will not print: Try to swap with a known-good printer of the same model, if available.
      • A known-good printer does not work: The computer requires further troubleshooting for a USB port problem.
      • A known-good printer works, or is not available: Please contact Dell Technical Support.
    • The printer driver will not install:
      1. Check for, and remove, any devices in Device Manager that are showing errors or conflicts, and then restart the computer.
      2. Test the computer with a known-good a known-good USB device (such as a mouse, keyboard, or mass storage device) and confirm that it is detected. If the known-good device is not detected, the computer requires further troubleshooting for a USB port problem. If the known-good device works, please contact Dell Technical Support.

If these steps do not correct the problem, please contact Dell Technical Support.

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ID článku: SLN115567

Datum poslední změny: 08/25/2015 09:52 AM


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