Dell Active Pen PN556W and PN557W Support Center

Dell Active Pen PN556W and PN557W Support Center



Table of Contents:

  1. Compatible Systems
  2. Setup
  3. Drivers
  4. Troubleshooting
  5. Frequently Asked Questions
  6. Informational Video

Compatible Systems

The Dell Active Pen PN556W & PN557W is compatible with the following Dell Laptops and Tablets:

  • Inspiron 7568 2-in-1 (FHD Only) - Wake up feature not available.
  • Latitude 3189 2-in-1
  • Latitude 5175 2-in-1
  • Latitude 5179 2-in-1
  • Latitude 5285 2-in-1
  • Latitude 5289 2-in-1
  • Latitude 5290 2-in-1
  • Latitude 5300 2-in-1
  • Latitude 7200 2-in-1
  • Latitude 7275 2-in-1
  • Latitude 7285 2-in-1
  • Latitude 7389 2-in-1
  • Latitude 7390 2-in-1
  • Latitude 7400 2-in-1
  • Precision 5530 2-in-1
  • Venue 10 5050
  • Venue 10 Pro 5055
  • Venue 10 Pro 5056
  • Venue 8 Pro 5855
  • XPS 9250
  • XPS 9365 2-in-1
  • XPS 9575 2-in-1

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Setup

Download the Dell Active Pen PN556W User Guide at this link and follow the instructions to setup your PN556W pen.

Download the Dell Active Pen PN557W User Guide at this link and follow the instructions to setup your PN557W pen.

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Drivers

The Active Pen Control Panel for the Dell Active Pen PN556W can be downloaded at this link.

The Active Pen Control Panel for the Dell Active Pen PN557W can be downloaded at this link.

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Troubleshooting

Problem Possible Causes Possible Solutions
System is not compatible. Device is not supported. Refer to the list of Compatible Systems.
Operating System is not supported. Supported Operating Systems are: Win 8.1, Win 10.
The AAAA battery is not installed correctly. Ensure the AAAA battery is inserted with the positive side facing in.
Cannot pair pen with device via Bluetooth. System is not compatible. Refer to the list of Compatible Systems.
Bluetooth is not enabled on the device. Turn on Bluetooth on the device.
Coin cell batteries are not installed correctly. Ensure the coin cell batteries are installed with the correct polarity.
Refer to the User Guide for details.
Coin cell batteries holder is loose. Ensure the coin cells batteries holder is tightened into the top cover.
Bluetooth driver on the device is outdated. Install the latest Bluetooth driver on the device.
Pen writes intermittently / stops writing or barrel buttons stop working. The AAAA battery is out of charge. Replace the AAAA battery.
The coin cells battery holder is loose.
Ensure the coin cells battery holder is tightened firmly into the top cap.
Top button stops working. Pen is not paired correctly with the device. Remove the pen from the Bluetooth list in the device and pair it again.
The coin cell batteries are out of charge. Replace the coin cell batteries.
Default functions for the barrel buttons do not work. Functions not supported by application. Test the barrel buttons in OneNote or another application that supports these features.
Pressing the top button twice in succession does not capture a screenshot. Windows update KB2968599 External Link is not installed on the device. Install the Windows update KB2968599 External Link from the Microsoft website.

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Frequently Asked Questions

  • I installed the Active Control Panel but got an error message: "A supported tablet was not found". What is the issue?
    Your system is not compatible with the pen. Refer to the list of Compatible Systems.

  • What is the recommended battery type?
    Alkaline battery is recommended for this pen.
    The pen uses 1 AAAA battery and 2 #319 coin cell batteries.

  • How do I preserve battery life?
    To preserve battery life, ensure the tip is not pressed when the pen is not in use. For eg: When storing the pen, make sure the pen is secure so that he tip is not accidentally pressed. Pressing the tip is equivalent to writing and this will drain the battery.

  • Does the pen have a power off option?
    The pen does not have a power off option. If the tip or side buttons haven’t been pressed for 10 minutes, the pen will go to sleep mode where the power consumption is lower. To switch the pen to active mode again, just press the tip or any side button.

  • What information is required when contacting Dell Tech Support?
    Before contacting Dell Tech Support, get the following information ready:
    1. Order Number
    2. System Service Tag.
    3. PPID found on the box (PPID starts with CN) or the Date Code found on the pen body.

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Informational Video

Video (English Only) - Dell Active Pen - PN557W (Official Dell Tech Support)


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Artikel-ID: SLN303677

Datum der letzten Änderung: 09/14/2019 09:08 AM


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