How to Troubleshoot the 092-670, 092-671, 092-672, 092-673 Calibrating Patch Errors on the C2660dn / C2665dnf / C3760n / C3760dn / C3765dnf Dell Laser Printers

How to Troubleshoot the 092-670, 092-671, 092-672, 092-673 Calibrating Patch Errors on the C2660dn / C2665dnf / C3760n / C3760dn / C3765dnf Dell Laser Printers




Table of Contents:

  1. Clean the CTD Sensor
  2. Clean The ROS
  3. Replace the Imaging Drums

1. Clean the CTD Sensor

  1. Ensure that the printer is turned off.
  2. Push down the latch to open the rear cover.
  3. Open the right side cover.
  4. Turn the waste toner box lock lever 90-degrees counterclockwise to unlock the waste toner box.
  5. Grasp the handle on the waste toner box and pull it out making sure to hold it upright so that the waste toner does not spill out.
    Caution: Take care not to drop the waste toner box while you are removing it.
    Caution: After removing the waste toner box, do not touch the parts shown in the illustration. Toner can dirty or stain your hands.
  6. Stand the removed waste toner box upright on a level surface.
    Warning: Never lay the waste toner box on its side as this may cause its malfunction or toner spills.

  7. Lift the operator panel.
  8. Open the top cover.
  9. Put your fingers through the loops on both sides of the transfer belt unit, and then pull it out.
  10. Clean the CTD Sensor (as shown) with a clean, dry cotton swab.
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2. Clean The ROS

To prevent deterioration of printing quality due to stains inside the printer, clean inside the printer regularly by using the cleaning rod whenever you replace drum cartridges.

  1. Open the right side cover.
  2. Turn the waste toner box lock lever 90-degrees counterclockwise to unlock the waste toner box.
  3. Grasp the handle on the waste toner box and pull it out making sure to hold it upright so that the waste toner does not spill out.
    Caution: Take care not to drop the waste toner box while you are removing it.
    Caution: After removing the waste toner box, do not touch the parts shown in the illustration. Toner can dirty or stain your hands.
  4. Stand the removed waste toner box upright on a level surface.
    Warning: Never lay the waste toner box on its side as this may cause its malfunction or toner spills.E
  5. Remove the cleaning rod from inside the printer.
  6. Insert the cleaning rod fully into one of the four holes until it clicks into the interior of the printer as illustrated below, and then pull it out.
  7. Repeat step 6 also on the other three holes. One time insertion is enough for each hole.

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3. Replace the Imaging Drums

If the error remains, one of the imaging drums will need to be replaced. Check the corresponding error codes to determine which drum needs to be replaced.

  • 092-670 - Yellow
  • 092-671 - Magenta
  • 092-672 - Cyan
  • 092-670 – Black

Update the Firmware once the drums are replaced.

NOTE: If the Drum Cartridge has already been replaced and the error remains, replace the Belt Unit. If the Belt Unit has already been replaced and the error remains, contact Dell Technical Support from the link below.

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If these steps do not correct the problem, please contact Dell Technical Support.

Printer support
More information can be found in the User Guide for your model printer, or visit our Printer Support site for additional information, troubleshooting articles and videos.

Purchase Toner and other Dell Laser Printer Supplies (select your country/region in the dropdown shown)

Dell Recycling

It is recommended that only Dell Branded toner, drums, transfer rollers or other consumables are used in our laser printers. Dell cannot guarantee compatibility or the print quality of any 3rd party consumables.


Artikel-ID: SLN295857

Datum der letzten Änderung: 03/07/2018 06:35 AM


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