Article Number: 000178120
AMD RX580/570/560 Video Cards may report as a RX480/470/460 model
Summary: You may experience a situation where the Radeon RX580/570/560 is installed in the computer, but certain tools may report the RX480/470/460 is installed.
Article Content
Symptoms
| Description | Radeon RX580/570/560 is installed in the computer but certain tools may report the RX480/470/460 is installed. |
Cause
You may experience a situation where the Radeon RX580/570/560 is installed in the computer, but certain tools may report the RX480/470/460 is installed.
This may effect the following computers:
- Alienware Area-51 R2 / R3 / R4
- Alienware Aurora R5 / R6 / R7
- Dell Inspiron 5675
- Dell Inspiron 5576
- Dell XPS 8920
- Uninstall the current and any older driver AMD Video Card driver.
- Download the latest Video Card driver from the Dell Support website.
- For the Inspiron 5576, update both the BIOS and Video Card driver to latest version from the Dell Support website.
Notes:
- For more information on uninstalling and installing drivers, refer to Dell Knowledge Base article Drivers and Downloads FAQs.
- For more information on updating the BIOS, refer to Dell Knowledge Base article Dell BIOS Updates.
Resolution
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Article Properties
Affected Product
Alienware Area-51 R2, Alienware Area-51 Threadripper Edition R3 and R6, Alienware Area-51 R4 and R5, Alienware Aurora R5, Alienware Aurora R6, Alienware Aurora R7, Alienware X51 R3, Inspiron 15 Gaming 5576, Inspiron 5675, XPS 8920
Last Published Date
23 Feb 2023
Version
6
Article Type
Solution