Specific Intel® Dual and Quad Processors May Cause STOP Errors - KB Article - 324116

Specific Intel® Dual and Quad Processors May Cause STOP Errors - KB Article - 324116

Specific Intel Dual and Quad Core Processors May Cause Stop Errors

A specific generation of Intel-based dual and quad core processors could potentially cause unpredictable results including a Windows® stop error/kernel panic. The issues have been isolated as either unpredictable system behavior or processor marginality. The issues can be prevented with a BIOS update.

Intel has documented the issue in a specification update for the affected processors. Please refer to the associated Specification Update documents, available from the Intel Web site via the following links:

Notebook Processor

Intel® Core™2 Duo Processor for Intel® Centrino® Duo Processor Technology Specification Update

Desktop Processor

Intel® Core™2 Extreme Processor X6800? and Intel® Core™2 Duo Desktop Processor E6000? and E4000? Sequence Specification Update

Intel® Core™2 Extreme Quad-Core Processor QX6000? Sequence and Intel® Core™2 Quad Processor Q6000? Sequence Specification Update

Server/Workstation Processor

Dual-Core Intel® Xeon® Processor 3000 Series Specification Update

Dual-Core Intel® Xeon® Processor 5000 Series Specification Update

Quad-Core Intel® Xeon® Processor 3200 Series Specification Update

Quad-Core Intel® Xeon® Processor 5300 Series Specification Update

Update the BIOS to the Version Directed

Update the BIOS to the version directed:

PowerEdge ModelBIOS Version
PowerEdge 19551.2.3 or later
PowerEdge 19501.3.7 or later
PowerEdge 29501.3.7 or later
PowerEdge 19001.3.7 or later
PowerEdge 29001.3.7 or later
PowerEdge 840A03 or later
PowerEdge 860A03 or later
PowerEdge NX19501.3.7 or later
PowerEdge SC14301.2.4 or later
PowerEdge SC4401.3.0 or later

OptiPlex or Precision ModelBIOS Version
OptiPlex 7452.2.0 or later
OptiPlex 745c1.1.0 or later
OptiPlex 3201.1.5 or later
Precision 690A04 or later
Precision 490A04 or later
Precision 3902.2.0 or later
Precision M65A08 or later
Precisioon M90A06 or later

Inspiron or Latitude ModelBIOS Version
Inspiron 6400A13 or later
Inspiron 9400A08 or later
Inspiron 640MA10 or later
Latitude D820A06 or later
Latitude D620A08 or later
Latitude D620 ATGA08 or later
Latitude D520A05 or later

Dimension or XPS ModelBIOS Version
Dimension XPS7001.4.1 or later
Dimension XPS7101.4.0 or later
Dimension 92002.3.1 or later
Dimension E5202.2.1 or later
Dimension 9200C2.2.1 or later
XPS M1210A07 or later
XPS M1710A06 or later
XPS M2010A05 or later

Quick Tips content is self-published by the Dell Support Professionals who resolve issues daily. In order to achieve a speedy publication, Quick Tips may represent only partial solutions or work-arounds that are still in development or pending further proof of successfully resolving an issue. As such Quick Tips have not been reviewed, validated or approved by Dell and should be used with appropriate caution. Dell shall not be liable for any loss, including but not limited to loss of data, loss of profit or loss of revenue, which customers may incur by following any procedure or advice set out in the Quick Tips.

Article ID: SLN57455

Last Date Modified: 04/04/2016 08:50 AM

Rate this article

Easy to understand
Was this article helpful?
Yes No
Send us feedback
Comments cannot contain these special characters: <>()\
Sorry, our feedback system is currently down. Please try again later.

Thank you for your feedback.