This article will provide information when Credant Mobile Guardian Shield delayed activations display as Dell endpoints in the Server UI.
Credant Mobile Guardian
When using delayed activations on a Credant Mobile Guardian Shield, the endpoint inventory upload and activation information will incorrectly identify the Shield as a Dell Data Protection Shield.
The error in the Credant Mobile Guardian Shield log will be:
The client will activate but in the Shield logs or the server UI, the endpoint will display as a Dell Shield.
To work around this issue, upgrade to Shield for Windows v18.104.22.16822, v22.214.171.12443 or later which resolves the issue.
For support, US-based customers may contact Dell Data Security ProSupport at 877.459.7304, Option 1, Ext. 4310039, or via the Chat Portal. To contact support outside the US, reference ProSupport’s International Contact Numbers. For additional insights and resources, visit the Dell Security Community Forum.
Article ID: SLN298989
Last Date Modified: 09/06/2018 01:34 PM
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