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Article Number: 000131906

How to Identify the Absolute Version

Summary: The version of Absolute may be identified by following these instructions.

This article may have been automatically translated. If you have any feedback regarding its quality, please let us know using the form at the bottom of this page.

Article Content

Symptoms

It is important to know the version of Absolute to:

  • Identify capabilities
  • Determine UI differences
  • Understand workflow changes
  • Verify system requirements

Affected Products:

  • Absolute

Affected Operating Systems:

  • Windows

Cause

Not applicable

Resolution

Versioning can be determined through the Endpoint, Installer, or Web Console. Click the appropriate method for more information.

To identify the product version by endpoint:

  1. Go to:
    • 64-bit operating system: C:\Windows\SysWow64
    • 32-bit operating system: C:\Windows\System32
  2. Right-click rpcnet.exe and then select Properties.

rpcnet.exe Properties

  1. Select the Details tab.

Details tab

  1. Record the File version. The third number is the most important number to record. In the example, 944 is the third number.

Example file version

Note: The File version of your client may differ from the example.

To identify the product version by installer:

Note: Absolute must be downloaded before proceeding with this step. For more information, reference How to Download and Install Absolute.
  1. Download the Absolute agent.
  2. In the download location, double-click ctmweb.exe.

ctmweb.exe

  1. In the Please enter your password field, type the default administrative password and then click Next.

Password field

Note: The default administrative password for ctmweb is password.
  1. The status page shows the Agent build. In the example, 944 is the Agent build.

Agent build

Note: The Agent build of your client may differ from the example.

To identify the product version by web console:

  1. In a web browser, go to cc.absolute.comThis hyperlink is taking you to a website outside of Dell Technologies..
  2. Log in to the Absolute web console.

Absolute web console login

  1. In the left menu pane, select the Find Devices icon and then click Classic Reports.

Find Devices icon and Classic Reports

  1. In Classic Reports, click Hardware Assets.

Hardware Assets

  1. In Hardware Assets, click Asset Report.

Asset Report option

  1. In the Asset Report, click Show results.

Ssset report criteria and the Show results button

  1. Locate the Agent Version for the appropriate device. In the example, 944 is the Agent Version for all three devices.

Example agent version

Note: The Agent Version of your client may differ from the example.

To contact support, reference Dell Data Security International Support Phone Numbers.
Go to TechDirect to generate a technical support request online.
For additional insights and resources, join the Dell Security Community Forum.

Additional Information

 

Videos

 

Article Properties

Affected Product

Absolute

Last Published Date

03 Mar 2023

Version

10

Article Type

Solution

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