Credant Mobile Guardian and Dell Backup and Recovery Manager (DBRM)


Credant Mobile Guardian and Dell Backup and Recovery Manager (DBRM)


Table of Contents:

  1. Credant Mobile Guardian and Dell Backup and Recovery Manager (DBRM)

  2. How to re-encrypt the drive from a restore

This article provides information on "Credant Mobile Guardian and Dell Backup and Recovery Manager".


Credant Mobile Guardian and Dell Backup and Recovery Manager (DBRM)



Credant is a security company specializing on hard drive encryption. Credant Mobile Guardian is a disk encryption software with temper-proof encryption to prevent theft of data and unauthorized access to company data.

Once CMG encrypts a drive, DBRM can make a backup and successfully restore the system but not without some caveats because of the way CMG works.

Further Information on Credant Mobile Guardian can be found on the Credant-Security Support Site


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How to re-encrypt the drive from a restore

System backups cannot be restored from within the main DBRM program. To restore a system backup, one must boot from a bootable backup and it will restore successfully. However when the restore completes, the drive will not be encrypted and CMG will not automatically encrypt it. This means you must re-encrypt the drive from a restore by performing two steps:

1. Launch CMGShieldUI.exe in the CMG program directory. This will turn on the encryption display window that is just a visual indicator that encryption is taking place (after encryption is initiated in step 2).

2. Launch WSProbe.exe in the CMG program directory. performs the re-encryption of all the files after the restore.

NOTE: Attempting to restore from within the main DBRM program will result in the following behaviours:

1. Vista: The process appears to work. However since WinRE is non-functional, the system will simply reboot directly back into the OS.

2. Win7: DBRM never gets to the point of rebooting the system because the backup wim file doesn’t get mounted due to the encryption. This causes DBRM to hang.

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Quick Tips content is self-published by the Dell Support Professionals who resolve issues daily. In order to achieve a speedy publication, Quick Tips may represent only partial solutions or work-arounds that are still in development or pending further proof of successfully resolving an issue. As such Quick Tips have not been reviewed, validated or approved by Dell and should be used with appropriate caution. Dell shall not be liable for any loss, including but not limited to loss of data, loss of profit or loss of revenue, which customers may incur by following any procedure or advice set out in the Quick Tips.

Article ID: SLN155325

Last Date Modified: 09/07/2017 05:45 AM

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