This article provides information on "Credant Mobile Guardian and Dell Backup and Recovery Manager".
Credant is a security company specializing on hard drive encryption. Credant Mobile Guardian is a disk encryption software with temper-proof encryption to prevent theft of data and unauthorized access to company data.
Once CMG encrypts a drive, DBRM can make a backup and successfully restore the system but not without some caveats because of the way CMG works.
Further Information on Credant Mobile Guardian can be found on the Credant-Security Support Site
System backups cannot be restored from within the main DBRM program. To restore a system backup, one must boot from a bootable backup and it will restore successfully. However when the restore completes, the drive will not be encrypted and CMG will not automatically encrypt it. This means you must re-encrypt the drive from a restore by performing two steps:
1. Launch CMGShieldUI.exe in the CMG program directory. This will turn on the encryption display window that is just a visual indicator that encryption is taking place (after encryption is initiated in step 2).
2. Launch WSProbe.exe in the CMG program directory. performs the re-encryption of all the files after the restore.
NOTE: Attempting to restore from within the main DBRM program will result in the following behaviours:
1. Vista: The process appears to work. However since WinRE is non-functional, the system will simply reboot directly back into the OS.
2. Win7: DBRM never gets to the point of rebooting the system because the backup wim file doesn’t get mounted due to the encryption. This causes DBRM to hang.
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Article ID: SLN155325Last Date Modified: 09/07/2017 05:45 AM