How to Troubleshoot Sleep Issues (printer will not wake up) on Dell Laser Printers


How to Troubleshoot Sleep Issues (printer will not wake up) on Dell Laser Printers


Troubleshooting Sleep Issues Connected via USB

Follow the steps shown below:
  1. Open the Start Menu.
  2. Select or search for "Run".
  3. Open "Run".
  4. Type in compmgmt.msc and select "OK".
  5. Select "Device Manager".
  6. Click to expand the "Universal Serial Bus controllers" section.
  7. Right click on the top "Generic USB HUB" listed.
  8. Click on "Properties".
  9. Click on the "Power Management" tab.
  10. Uncheck the box next to the "Allow the computer to turn off this device to save power" option.
  11. Repeat steps 7-10 for all "Generic USB Hub" and "USB Root Hub" devices.

If this does not resolve the issue please contact Dell Technical Support


Troubleshooting Sleep Issues Connected via Network

Sleep issues from a network connected printer are caused by the printer losing its DHCP lease. When the printer goes to sleep, it stops communicating with the network. This causes the DHCP Server to release the IP that the printer is using. The printer will not renew its DHCP lease until it is woken up (this will have to be done manually since the printer no longer has an open line of communication to the network).

To resolve this issue, set a DHCP reservation for the printer on the DHCP server or router. In order to do this, the printer will need to be set to DHCP mode for address assignment. Once the printer has obtained an IP through DHCP, access whatever device manages DHCP address assignment to create the lease. If using a static IP for their printer, you can reset the static IP to the same address as the DHCP reservation once the lease is in place (this is not necessary, however).

If this does not resolve the issue please contact Dell Technical Support.





Article ID: SLN296453

Last Date Modified: 12/05/2019 02:29 PM

Rate this article

Accurate
Useful
Easy to understand
Was this article helpful?
0/3000 characters
Please provide ratings (1-5 stars).
Please provide ratings (1-5 stars).
Please provide ratings (1-5 stars).
Please select whether the article was helpful or not.
Comments cannot contain these special characters: <>()\
characters left.