Alienware Systems Crashing To
This article provides the information on Windows BAD_POOL_HEADER error or 0xD1 DRIVER_IRQL_NOT_LESS_OR_EQUAL on Alienware systems with Non-Volatile Memory Express (NVMe) Solid State Drives (SSD)".
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Some Alienware users have reported BAD_POOL_HEADER errors in Windows 7/8.1/10 causing the system to restart. This issue has only been reported on Precision Workstations, XPS, Alienware and other systems with both the Skylake chipset and an NVMe High-Performance SSD.
Stop errors have also been reported with Windows 7 and a stop code of 0xD1 DRIVER_IRQL_NOT_LESS_OR_EQUAL and can point to IastorA.sys.
Dell Engineering has determined that a change to the Intel Storage Controller driver generates this error when SupportAssist interrogates the sensor data stream of the system. All versions of Windows are affected.
Dell Engineering released an update to SupportAssist to eliminate this issue on March 26th, 2016. Future versions of SupportAssist will incorporate this fix. This update is automatically integrated into SupportAssist on any system with SuportAssist active and the system is connected to the Internet.
After March 26, 2016, if SupportAssist was uninstalled, this update is integrated into the application during the SupportAssist re-installation process, which resolves the Blue Screen issue.
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Article ID: SLN301564
Last Date Modified: 09/14/2019 08:28 AM
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