Dell Technologies SolVe Online is a lightweight browser-based web application used to find product information on specific products. SolVe provides Single Sign On (SSO) authentication with Dell Security and Technical information on your product. There are Procedure Generators to provide step-by-step Guided Instructions (textual/video) for software and hardware upgrades, installations and parts replacement. SolVe Online is English only at this time.
Registration is found under the Sign In area using the "Create an account" selection:
At the "Create an account" screen fill in your account registration information:
It is not mandatory that users validate your account in order to get basic (non-partner, non-enterprise customer) access. In order to receive partner or enterprise access account validation is required.
Business accounts must be validated before the use can be added to the enterprise level of features and content access. Once validated business users are provisioned to the Domain of their registration.
To prevent employees of partners from individually registering Dell implemented the validation of the registration. The individuals are prompted to verify their account association. When selecting the partner, PC/personal device or "none" options the user is taken to a page that guides them to the appropriate resource. Validated users selecting the first option, a business customer, will continue through the full registration process.
If the user has not previously validated their account, the use is asked to complete a 2-step verification. A One Time Passcode (OTP) is sent to the registering user's email so the user can proceed.
Validation is required before creating an enterprise account, the user must complete this step before proceeding.
To provide service for business users basic contact information is needed:
If the email domain has previously been confirmed for online access the user account is immediately configured for online access. First-time users registering with a new email domain have limited access temporarily to allow for review and setup of the new account. For all other users the account setup is complete with the user being redirected to the destination site they were attempting to access.
Dell Technologies SolVe Online service platform provides information about CRU (Customer Replaceable Units) and other parts replacements using SolVe for Dell EMC enterprise storage products.
SolVe Online is a knowledge solution that is used by our global Customers, Dell EMC Partners, and Dell Technologies Employees to access trusted best-practice guided instructions for common service tasks. These might include everything from product installations, upgrades and basic to complex troubleshooting.
The SolVe application offers navigation choices by product, by model, by version, etc., to guide users through direct methods to obtain instructions on how to complete a service-based activity.
These include Procedures, Videos, Customer Replaceable Unit (CRU) Instructions, related Knowledgebase Articles, and Warnings for known issues from Dell Technical and Security Advisories.
Example: Click on the "CRU Procedure" path under the FRU/CRU.
Radio buttons will help you make choices before choosing "Next" to continue. At the end, you see an option to "generate" the step-by-step procedure.
Article ID: SLN320822Last Date Modified: 06/22/2020 09:08 AM