You may notice that Venue 11 Pro keyboard docks will not charge when connected to a tablet that has AC attached.
If the battery of your keyboard dock has been completely drained of a charge (zero capacity), or depleted below 5% charge, your Venue 11 Pro tablet will be unable to determine its battery status. Our design requires a minimal charge (5%) to be present on the battery for proper detection and charging to occur.
If no charge is present the battery can’t be detected properly, and for to prevent the system from charging a non-Dell authorized battery the tablet will not charge the keyboard dock battery to prevent possible non-Dell authorized battery issues.
Depending on the Venue 11 Pro model, this will be displayed differently.
This is not a hardware failure. This is working as it was designed to function.
To resolve, connect an AC adapter directly to the Micro-USB port in the hinge of the keyboard dock for 20-30 minutes to ensure the battery charge is above 5%. The keyboard battery should fully charge via direct connection to the Dell AC adapter in approximately 2 to 4 hours (depending on battery depletion.)
Once the keyboard dock battery has a charge it will work properly (and charge) when attached to the tablet.
If the battery still does not charge, then you will need to contact technical support about a keyboard replacement or purchase depending on your warranty status.
I did notice that the BIOS may not detect the keyboard immediately, or that I needed to power it down and back on (and directly to the BIOS) while connected to the keyboard.
If this does not work, both the American and Canadian depot are capable of recharching or replacing the keyboards. The system does not need to be sent with the keyboard.
If these steps do not correct the problem, please contact Dell Technical Support.Back to Top
Article ID: SLN294775
Last Date Modified: 09/14/2019 06:45 AM
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