Bluetooth Troubleshooting and Usage Guide


Bluetooth Troubleshooting and Usage Guide



For help with troubleshooting Bluetooth issues and information about how to pair (connect) Dell Bluetooth® enabled computers to Dell Bluetooth accessories, and steps to resolve issues you may see, refer to the sections below.


Table of Contents:

  1. Connect to a Dell Bluetooth Device From Your Dell Computer
  2. How to Download and Install the Latest Dell Wireless Bluetooth Adapter Driver
  3. Problems With the Dell BH200 Bluetooth Stereo Headset
  4. Resolving the Bluetooth Adapter Turning Off

1: Connect to a Dell Bluetooth Device From Your Dell Computer

This article provides information about how to connect to a Dell Bluetooth device (keyboards, mice, etc.) using the internally installed Bluetooth adapter.

NOTE: While non-Dell keyboards, mice, and other Bluetooth devices may work with Dell systems, Dell cannot guarantee or support their functionality.

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2: How to Download and Install the Latest Dell Wireless Bluetooth Adapter Driver

This article provides information about how to download and install the drivers for the Bluetooth adapter that is installed on your computer.

Note: Refer to Dell Knowledge Base article Drivers and Downloads FAQs for more information about what drivers are, and why you should make sure you have the latest version.

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3: Problems With the Dell BH200 Bluetooth Stereo Headset

The link below takes you to an article that provides troubleshooting steps for the Dell BH200 Bluetooth headset when it is not working correctly.

Problems With the Dell BH200 Bluetooth Stereo Headset

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4: Resolving the Bluetooth Adapter Turning Off

  1. Change the power management setting for the Bluetooth adapter.
    1. Press and hold the Windows (Windows Button) key, and then press the r key.
    2. In the Search box, type device manager.

    3. Touch or click Device Manager (Control panel.

    4. Touch or click the arrow to the left of Bluetooth.

    5. Right-click the Bluetooth adapter (not the ones that read Enumerator), and then select the Power Management tab.

    6. Uncheck the box next to Allow the computer to turn off this device to save power.

    7. Touch or click OK.
    8. Close the Device Manager window.

  2. Run the Bluetooth troubleshooter.
    1. Press and hold the Windows (Windows Button) key, and then press the q key.
    2. In the Search box type, troubleshoot.
    3. Click or touch Troubleshoot (system settings) in the list of programs.
    4. Under Find and fix other problems click or touch Bluetooth, and then click or touch Run the troubleshooter, and then follow the prompts.
    5. After the troubleshoot finishes, close the Settings window.

  3. Run the Dell PC hardware diagnostics on your webcam.
    1. Browse to the Dell Product Support page.
    2. You are given three options to get to the product support page for your computer.
      • Touch or click the listing for your computer under THIS PC.
        Note: When there is no listing for your computer under THIS PC, you can touch or click Download & Install SupportAssist, which will automatically identify your computer for you. Follow the prompts to download and install SupportAssist.
      • Enter the Service Tag, Dell EMC Product ID, or Model, and then touch or click the Search button, and select your computer from the list.
      • Touch or click Browse all products: You must select the type of device you have, the brand name, and then the product model.
        Note: For more information, refer to Dell Knowledge Base article, How to Determine the Model Number of Your Dell Computer.
    3. When you get to the product support page for your computer, touch or click the DIAGNOSTICS tab.
    4. Touch or click the down arrow next to Select individual components under Custom Component Test.
    5. Touch or click to check the box next to Bluetooth ports.
    6. Touch or click Run Your Test. The test runs, and the results are shown.

  4. Run the automated tools provided in the SupportAssist tool (this will determine whether any newer drivers are available, and check for performance issues).
    1. Press and hold the Windows (Windows Button) key, and then press the q key.
    2. In the search box type supportassist.
    3. Select SupportAssist (App) in the list of results.
      Note: When SupportAssist does not show up in the search results, browse to the "SupportAssist for PCs and tablets" page for information about downloading and installing SupportAssist.
    4. Touch or click Start Now to run all the tests.
      Note: You can touch or click the down arrow and then run the individual test, but we recommend running all the tests.
    5. SupportAssist runs the tests one by one and provides the results.

  5. Run Windows updates.

    Update your computer to the latest version of Windows. For more information, refer to Microsoft Knowledge Base article "Windows Update: FAQ."

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Article ID: SLN85601

Last Date Modified: 07/27/2020 03:32 PM

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