Resolve Hardware Issues With Built-in and Online Diagnostics (SupportAssist ePSA, ePSA or PSA Error Codes)


Resolve Hardware Issues With Built-in and Online Diagnostics (SupportAssist ePSA, ePSA or PSA Error Codes)



When your computer or Windows Tablet is not working correctly, diagnostics are available to help you identify the issue and provide troubleshooting steps.

Dell offers diagnostics for different situations.

  • When the computer cannot boot into the operating system (fully or not at all) or cannot access the Internet, use the ePSA diagnostics. The ePSA diagnostics test the hardware at a functional level before the operating system is loaded. For more information, refer to the What are the SupportAssist ePSA, ePSA, and PSA diagnostics? and How to Enter the Built-in Diagnostics (SupportAssist ePSA, ePSA, and PSA) sections.
  • When the computer does boot into the operating system and can access the Internet, use the SupportAssist diagnostics. SupportAssist runs within the operating system environment and can test high-end functions that are related to computer components. For more information, refer to the How to run the Online Diagnostics and use the Diagnostics for Troubleshooting section.
    NOTE: There is no need to run an ePSA scan to validate a SupportAssist diagnostic result. The two scans are not equivalent.
    As an example: For a graphics adapter, the ePSA diagnostics can only test the basic functionality of the graphics card. It cannot test the card's maximum settings or advanced features. The SupportAssist diagnostics, however, can test the full functionality of the graphic card, including a full stress test.
  • When the Power button is pressed, and there is no sign of power to the computer, keyboard, or mouse, and no Diagnostics LEDs illuminate, refer to Dell Knowledge Base article Resolve No Power, No POST, No Boot or No Video issues with your Dell Computer

  • In 2019, Dell integrated SupportAssist into the ePSA diagnostics as the Dell SupportAssist Pre-boot System Performance Check diagnostics.
    The Dell SupportAssist diagnostics perform a complete check of your system hardware. The SupportAssist is embedded in the BIOS and is launched from the advanced boot menu in the same manner as the ePSAs were. The embedded system diagnostics provides options for particular devices or device groups, allowing you to:
    • Run the tests automatically or in an interactive mode
    • Repeat the tests
    • Display or save the test results
    • Run through the tests to introduce additional test options to provide extra information about the failed devices
    • View status messages that inform you if the tests are completed successfully
    • View error messages that inform you of problems encountered during testing

When the built-in diagnostics find an issue, they display an error code that corresponds to the issue. The code is formatted as four numbers (1000 or 2000), and then another set of four numbers (for example: 2000-0142 and 2000-0146).

When you already have a code and it is not formatted as shown in the examples, refer to Dell Knowledge-base article Error Codes on Dell Commercial and Consumer products, or the following page on our support site.
SupportAssist Pre-Boot System Performance Check.

For help and information about how to run the diagnostics, troubleshooting steps and report any issues found, refer to the expanding sections below.


Table of Contents:

  1. Dell Diagnostics Video Tutorials
  2. What are the SupportAssist ePSA, ePSA and PSA diagnostics?
  3. How to Enter the Built-in Diagnostics (32-bit Diagnostics, SupportAssist ePSA, ePSA, and PSA)
  4. How to run the Online Diagnostics and use the Diagnostics for Troubleshooting
  5. How do I Submit an ePSA or QR Code Online for additional Troubleshooting?
  6. Reference Table of ePSA, PSA Error Codes, and Troubleshooting Steps (2000-0NNN Series)
  7. Reference Table of ePSA, PSA Error Codes, and Troubleshooting Steps (2000-8NNN Series)
  8. Additional Resources

Dell Diagnostics Video Tutorials

Run SupportAssist Scan Entire PC

Duration: 00:34
Closed captions: English only

Diagnose Hardware Issues on Your Dell Notebook or Desktop

Duration: 01:34
Closed captions: English only

How to Submit ePSA Error Codes Online

Duration: 01:10
Closed captions: English only

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What are the SupportAssist ePSA, ePSA and PSA diagnostics?

Dell has a suite of self-diagnostics that is built into Notebooks, Desktops, Servers, and Windows-based Tablets. These are called the Dell SupportAssist Enhanced Pre-Boot System Assessment (SupportAssist ePSA), Dell Enhanced Pre-Boot System Assessment (ePSA), or Dell Pre-Boot System Assessment (PSA) Diagnostics.
When you cannot boot your computer, you should try to run the self-diagnostics first. Any error codes that are provided by these tests can go a long way toward troubleshooting your issue.

Note: The error code the self-diagnostics tool provides, is formatted as four numbers (1000 or 2000), and then another set of four numbers.
When you have another code, either:

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How to Enter the Built-in Diagnostics (32-bit Diagnostics, SupportAssist ePSA, ePSA, and PSA)

This section covers the hardware that is installed on your computer; select the tabs below to find out more information.

Note: For personal computers bought before Jan 1, 2009, please refer to the Older 32-Bit Diagnostics tab in the Dell Knowledge Base article Diagnostic tools for Dell PCs and Tablets.

SupportAssist ePSA, ePSA, and PSA diagnostics work on hard drives encrypted with Full Drive Encryption (FDE), without the need for a password. These diagnostics can also be performed on drives encrypted with BitLocker.

While it is true that the data on an encrypted drive is inaccessible, the diagnostic can access areas on the hard drive to test and store results.

If you receive errors while running the PSA or ePSA, SupportAssist ePSA diagnostic tests, please visit our ePSA online tool. You can get more information about possible resolutions to your issue and even get a part dispatched if needed.

  1. Tap the F12 key at the Dell splash screen on start-up.

  2. Choose Diagnostics from the menu.

Notes:
  • When you are receiving a keyboard error or your keyboard is nonfunctional, connect an external keyboard from another computer so you can enter the built-in diagnostics.
  • The diagnostics on notebook systems are not meant to be run when the system is docked or the notebook is in a closed position. Doing this may result in a false error being reported.
  1. Perform one of the following button combinations during startup:
    • Hold in the Fn key and the power button.
    • Press the mute button while powering on (for Latitude E-series notebooks only).
    • Tap the F12 key at the Dell splash screen.
  2. Choose Diagnostics from the menu.

The pen can function at either the default calibration or at a custom-set calibration. It is recommended that you use the pen online while it is calibrated to your custom settings. Calibration optimizes pen performance for each user.

  1. Power on the system and immediately press the Volume Up button before the Dell Logo Splash screen is displayed. This accesses the Boot Menu.
  2. Either touch Diagnostics onscreen, or press the Volume Up button to move the pointer to Diagnostics.
  3. Press the Volume Down button to confirm your selection and start the ePSA utility.

For 11G and newer systems:

  1. Either tap the F10 key to enter the lifecycle controller, or tap F11 to enter the boot manager.
  2. Choose Diagnostics from the menu.

For 10G and older systems:

  1. Tap the F10 key to launch the Utility Mode (diags) option.
Notes:

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How to run the Online Diagnostics and use the Diagnostics for Troubleshooting

This section covers the hardware that is installed on your computer; select the tabs below to find out more information.

When your computer or Windows Tablet boots into Windows and connects to the Internet, you have several options to run diagnostics from the Dell Support Site.

Note: Online Diagnostics supports Windows 8 and newer. For Windows 7 and under please refer to "Optimize and Maintain a Windows 7 Computer."

  • "Quick test" - This test of your hardware may take 10-15 minutes depending on the hardware in your system.
  • "Full Test" - This is an in-depth test. This may take 40 minutes or more depending on the hardware in your system.
  • Custom Component Test - Select one or more specific hardware tests you want to run.

    To run a specific test, perform the following steps.

    1. Browse to the "Dell Support" website.
    2. You are given three options to identify your computer.

      Either:

      • Touch or click the listing for your computer under THIS PC.
        Note: When there is no listing for your computer under THIS PC, you can touch or click Download & Install SupportAssist, which will automatically identify your computer for you. Follow the prompts to download and install SupportAssist.
      • Enter the Service Tag, Dell EMC Product ID, or Model, and then touch or click the Search button, and select your computer from the list.
      • Touch or click Browse all products: You must select the type of device you have, the brand name, and then the product model.
        Note: For more information refer to Dell Knowledge Base article, "How to Determine the Model Number of Your Dell Computer."
    3. Touch or click the DIAGNOSTICS tab.
    4. Under Custom Component Test, touch or click Select individual components.
    5. Touch or click to check the box next to one or more components you want to test.
    6. Touch or click the Run Your Test, and follow the prompts.


Refer to the Servers, Storage, and Networking support library for information about how to run the online diagnostics.

Note: When no issue is reported by the diagnostics, it means that no hardware issues were found. This most likely means you are having an issue with the Operating System on your computer.

Refer to the following resources for help with resolving performance issues and general troubleshooting information.

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How do I Submit an ePSA or QR Code Online for additional Troubleshooting?

When you have an ePSA code, you can submit the Service Tag, ePSA error and validation code at the SupportAssist Pre-Boot System Performance Check page, to learn how to proceed.

Note: The error code the ePSA tool provides, is formatted as four numbers (1000 or 2000), and then another set of four numbers.
When you have another number, either:

Some newer computers are shipped with version 3.0 of the ePSA diagnostics tool. When an issue is found a Quick Response Code (QR Code), is shown (Figure 1). You scan the QR Code from your phone, which opens the SupportAssist Pre-Boot System Performance Check page, there you can submit the Service Tag, ePSA error and validation code, to learn how to proceed.

ePSA QRCode Example
Figure 1: ePSA QR Code Example

QR Code readers are available from the Google Play and Apple apps stores.

For more information, refer to the Dell video ePSA Pre-boot System Assessment. External Link

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Reference Table of ePSA, PSA Error Codes, and Troubleshooting Steps (2000-0NNN Series)

Notes:
  • One of the most common tasks requested when troubleshooting a system is to update the system Basic Input/Output System (BIOS) also called the system setup.
    It is strongly suggested that the BIOS be updated to the most current version available before running diagnostics. For more information, refer to Dell Knowledge base article What is BIOS and How to Download and Install the latest BIOS?

  • Portable system batteries' basic warranty expires 12 months from the date the system was invoiced from Dell. Unless the system has an extended battery warranty, battery failures outside the first year of use are not covered by the system warranty.

  • The last three digits in the code are called the beep code. These beeps occur when the system is unable to display a message. For example, error code 2000-0142 has a beep code of 142 which may be manifest by 1 beep – pause - 4 beeps – pause - 2 beeps. In this case, the beeps are trying to inform the operator that the hard drive self-test was unsuccessful.

  • When you have received an error code, locate the error code in the table below, and follow the Next Steps listed. When you require further assistance, please visit our SupportAssist Pre-Boot System Performance Check page, referred to as the ePSA online tool in the table to save space.

  • The easiest way to search the table for a code is to press and hold the Ctrl (control) key and to press the f key, this opens the find or search function. Enter the code exactly as it was shown to you.

Dell's Interactive Search Agent (English Only) can provide you with information regarding your specific error code, without having to search the table below.
You may need to provide information about what version of Diagnostics your computer has installed to get the correct results. To find out what version of diagnostics your computer has, look at the top of the screen. If it shows "Pre Boot System Assessment" select PSA or PSA+. If it shows "ePSA Pre Boot System Assessment," select ePSA.

Error Code (PSA and ePSA)



Error Message



What does this mean?



Next Steps

PSA NA

ePSA 2000-0111
CPU - Exception occurred. An error occurred during the tests that may involve the main system board of the system. When diagnostics fail again after the BIOS is at the most current version, visit our ePSA online tool.
  • Update to the latest BIOS.
  • Repeat the PSA diagnostics.
  • When the diagnostics still results in an error code, visit our ePSA online tool. You can get more information about possible resolutions to your issue and even get a part dispatched if needed.
PSA NA

ePSA 2000-0112
CPU - Machine check exception detected. An error occurred during the tests that may involve the main system board of the computer. When diagnostics fail again after the BIOS is at the most current version, visit our ePSA online tool.
  • Update to the latest BIOS.
  • Repeat the PSA diagnostics.
  • When the diagnostics still results in an error code, visit our ePSA online tool. You can get more information about possible resolutions to your issue and even get a part dispatched if needed.
PSA NA

ePSA 2000-0114(Not used with UEFI BIOS)
CPU - Cache integrity test discrepancy. An error occurred during the tests that may involve the main system board of the computer. When diagnostics fail again after the BIOS is at the most current version, visit our ePSA online tool.
  • Update to the latest BIOS.
  • Repeat the PSA diagnostics.
  • When the diagnostics still results in an error code, visit our ePSA online tool. You can get more information about possible resolutions to your issue and even get a part dispatched if needed.
  • Check Temperatures in system health and check to make sure no airflow is obstructed.
PSA NA

ePSA 2000-0114
CPU [d] (ID 0x[X]) data error at address [p]. Expected [X], but found [X]. An error occurred during the tests that may involve the main system board of the computer. When diagnostics fail again after the BIOS is at the most current version, visit our ePSA online tool.
  • Update to the latest BIOS.
  • Repeat the PSA diagnostics.
  • When the diagnostics still results in an error code, visit our ePSA online tool. You can get more information about possible resolutions to your issue and even get a part dispatched if needed.
PSA NA

ePSA 2000-0114
Unable to start the application processors. An error occurred during the tests that may involve the main system board of the system. When diagnostics fail again after the BIOS is at the most current version, visit our ePSA online tool.
  • Update to the latest BIOS.
  • Repeat the PSA diagnostics.
  • When the diagnostics still results in an error code, visit our ePSA online tool. You can get more information about possible resolutions to your issue and even get a part dispatched if needed.
PSA NA

ePSA 2000-0114
CPU [d] (ID [X]) did not reach test step [d]. An error occurred during the tests that may involve the main system board of the system. When diagnostics fail again after the BIOS is at the most current version, visit our ePSA online tool.
  • Update to the latest BIOS.
  • Repeat the PSA diagnostics.
  • When the diagnostics still results in an error code, visit our ePSA online tool. You can get more information about possible resolutions to your issue and even get a part dispatched if needed.
PSA NA

ePSA 2000-0114
CPU [d] (ID [X]) recorded unknown test result [X]. An error occurred during the tests that may involve the main system board of the system. When diagnostics fail again after the BIOS is at the most current version, visit our ePSA online tool.
  • Update to the latest BIOS.
  • Repeat the PSA diagnostics.
  • When the diagnostics still results in an error code, visit our ePSA online tool. You can get more information about possible resolutions to your issue and even get a part dispatched if needed.
PSA NA

ePSA 2000-0115
CPU – Stress Thermal condition. Limit (d)C. Actual (d)C An error occurred during the tests that may involve the main system board of the computer. When diagnostics fail again after the BIOS is at the most current version, visit our ePSA online tool.
  • Update to the latest BIOS.
  • Repeat the PSA diagnostics.
  • When the diagnostics still results in an error code, visit our ePSA online tool. You can get more information about possible resolutions to your issue and even get a part dispatched if needed.
  • Check Temperatures in system health and check to make sure no airflow is obstructed.
PSA NA

ePSA 2000-0121
Memory - Memory errors were detected and repaired. An error occurred during the tests that may involve the main system board or memory of the computer. However, the system has self-repaired.
Note: Repeat the PSA diagnostics after each step to see if the issue is resolved.
  • Power down the computer and reseat the memory (see your service manual for instructions).
  • Update to the latest BIOS.
  • Try one memory module at a time when two or more are in the computer.
  • Try a memory module from another computer that uses the same type of memory, when available.

After performing the steps, and the diagnostics still results in an error code, visit our ePSA online tool. You can get more information about possible resolutions to your issue and even get a part dispatched if needed.

PSA 1000-0122

ePSA 2000-0122
PSA Memory - Test initialization failure.

ePSA Memory - Memory errors were detected and excessive errors were detected.
An error occurred during the tests that may involve the main system board or memory of the computer. When diagnostics fail again after the BIOS is at the most current version, visit our ePSA online tool.
Note: Repeat the PSA diagnostics after each step to see if the issue is resolved.
  • Power down the computer and reseat the memory (see your service manual for instructions).
  • Update to the latest BIOS.
  • Try one memory module at a time when two or more are in the computer.
  • Try a memory module from another computer that uses the same type of memory, when available.

After performing the steps, and the diagnostics still results in an error code, visit our ePSA online tool. You can get more information about possible resolutions to your issue and even get a part dispatched if needed.

PSA 1000-0123

ePSA 2000-0123
(Not used with UEFI BIOS)
Memory - integrity test discrepancy.[s]. An error occurred during the tests that may involve the main system board or memory of the computer. When diagnostics fail again after the BIOS is at the most current version, visit our ePSA online tool.
Note: Repeat the PSA diagnostics after each step to see if the issue is resolved.
  • Power down the computer and reseat the memory (see your service manual for instructions).
  • Update to the latest BIOS.
  • Try one memory module at a time when two or more are in the computer.
  • Try a memory module from another computer that uses the same type of memory, when available.

After performing the steps, and the diagnostics still results in an error code, visit our ePSA online tool. You can get more information about possible resolutions to your issue and even get a part dispatched if needed.

PSA NA

ePSA 2000-0123
Memory error detected. [s] An error occurred during the tests that may involve the main system board or memory of the computer. When diagnostics fail again after the BIOS is at the most current version, visit our ePSA online tool.
Note: Repeat the PSA diagnostics after each step to see if the issue is resolved.
  • Power down the computer and reseat the memory (see your service manual for instructions).
  • Update to the latest BIOS.
  • Try one memory module at a time when two or more are in the computer.
  • Try a memory module from another computer that uses the same type of memory, when available.

After performing the steps, and the diagnostics still results in an error code, visit our ePSA online tool. You can get more information about possible resolutions to your issue and even get a part dispatched if needed.

PSA NA

ePSA 2000-0124
System Log - <Timestamp>, <Log message> This is information in the System Log to show time and messages that are related to system events.
  • Clear the log.
  • Repeat the PSA diagnostics.
PSA NA

ePSA 2000-0125
Event Log. The IPMI System Event Log is full for various reasons, or logging has stopped because too many ECC errors have occurred.
  • Clear the log.
  • Repeat the PSA diagnostics.
PSA NA

ePSA 2000-0126
Event Log. The event log(s) must be cleared before testing can continue.
  • Clear the log.
  • Repeat the PSA diagnostics.
PSA NA

ePSA 2000-0131
Battery - The battery is not installed. An error occurred during the tests that may involve the main system board or battery of the computer. When diagnostics fail again after the BIOS is at the most current version, visit our ePSA online tool.
  • Update to the latest BIOS.
  • Power down the computer and reseat battery, when that is an option.
  • Repeat the PSA diagnostics.
  • When the diagnostics still results in an error code, visit our ePSA online tool. You can get more information about possible resolutions to your issue and even get a part dispatched if needed.
PSA NA

ePSA 2000-0132
Battery - The battery is reaching the end of its usable life. An error occurred during the tests that may involve the main system board or battery of the computer. When diagnostics fail again after the BIOS is at the most current version, visit our ePSA online tool.
  • Update to the latest BIOS.
  • Power down the computer and reseat battery, when that is an option.
  • Repeat the PSA diagnostics.
  • When the diagnostics still results in an error code, visit our ePSA online tool. You can get more information about possible resolutions to your issue and even get a part dispatched if needed.
PSA NA

ePSA 2000-0133
Battery - The battery cannot supply sufficient power. The error may occur due to the condition of the battery in the computer.
  • Update to the latest BIOS.
  • Power down the computer and reseat battery, when that is an option.
  • Turn the computer back on.
  • When you still get an error code, contact Dell Technical Support.
PSA NA

ePSA 2000-0134
Battery charging circuit - Battery health data indicates that the maximum number of charge cycles has exceeded the maximum limit. An error occurred during the tests that may involve the main system board or battery of the computer. When diagnostics fail again after the BIOS is at the most current version, visit our ePSA online tool.
  • Update to the latest BIOS.
  • Power down the computer and reseat battery, when that is an option.
  • Repeat the PSA diagnostics.
  • When the diagnostics still results in an error code, visit our ePSA online tool. You can get more information about possible resolutions to your issue and even get a part dispatched if needed.
PSA NA

ePSA 2000-0134
Battery - Charge cycles exceeded the maximum limit. An error occurred during the tests that may involve the main system board or battery of the computer. When diagnostics fail again after the BIOS is at the most current version, visit our ePSA online tool.
  • Update to the latest BIOS.
  • Power down the computer and reseat battery, when that is an option.
  • Repeat the PSA diagnostics.
  • When the diagnostics still results in an error code, visit our ePSA online tool. You can get more information about possible resolutions to your issue and even get a part dispatched if needed.
PSA NA

ePSA 2000-0135
Battery - Not a Dell battery. The system will not charge this battery. An error occurred during the tests that may involve the main system board or battery of the computer. When diagnostics fail again after the BIOS is at the most current version, visit our ePSA online tool.
  • Replace the battery with a Dell-branded battery, when it is not.
  • When the battery is Dell branded, repeat the PSA diagnostics with the charger attached as directed by the test.
  • When the diagnostics still results in an error code, visit our ePSA online tool. You can get more information about possible resolutions to your issue and even get a part dispatched if needed.
PSA NA

ePSA 2000-0135
Charger - Unexpected charge condition detected. An error occurred during the tests that may involve the main system board or battery of the computer. When diagnostics fail again after the BIOS is at the most current version, visit our ePSA online tool.
  • Repeat the PSA diagnostics with the charger attached as directed by the test.
  • When the diagnostics still results in an error code, visit our ePSA online tool. You can get more information about possible resolutions to your issue and even get a part dispatched if needed.
PSA NA

ePSA 2000-013
7
Charger - Unexpected charge condition detected. An error occurred during the tests that may involve the main system board or battery of the computer. When diagnostics fail again after the BIOS is at the most current version, visit our ePSA online tool.
  • Repeat the PSA diagnostics with the charger attached as directed by the test.
  • When the diagnostics still results in an error code, visit our ePSA online tool. You can get more information about possible resolutions to your issue and even get a part dispatched if needed.
PSA 2000-0141

ePSA 2000-0141
Hard Drive - No drive detected. Your system BIOS is reporting that no Hard Disk Drive is being reported. If a Notebook, reseat the hard drive. If a Desktop, reseat both ends of the data cable and reseat the power cable to the drive. Repeat the PSA diagnostics. If a known good hard drive is available, see if the good drive can be detected in the system or try the suspect drive in a working system.
  • If you do not have a hard disk drive (HDD), this may be an automatic message and requires no action.
  • If you have an HDD, reconnect your HDD to the system board (see your service manual for instructions).
  • Update to the latest BIOS and Hard drive Firmware.
  • Repeat the PSA diagnostics.
  • When the diagnostics still results in an error code, visit our ePSA online tool. You can get more information about possible resolutions to your issue and even get a part dispatched if needed.
PSA 1000-0142

ePSA 2000-0142
PSA Hard Drive - Drive self-test failed.

ePSA Hard Drive - Self-test unsuccessful.
Your hard disk drive has indicated a failure.
  • Update to the latest BIOS and Hard drive Firmware.
  • Turn off your computer and reconnect your hard disk drive (HDD) to the system board (see your service manual for instructions).
  • Repeat the PSA diagnostics.
  • When the diagnostics still results in an error code, visit our ePSA online tool. You can get more information about possible resolutions to your issue and even get a part dispatched if needed.
PSA 1000-0143

ePSA 2000-0143
Hard Drive - SMART read command unsuccessful. Your hard disk drive has indicated a failure.
  • Update to the latest BIOS and Hard drive Firmware.
  • Turn off your computer and reconnect your hard disk drive (HDD) to the system board (see your service manual for instructions).
  • Repeat the PSA diagnostics.
  • When the diagnostics still results in an error code, visit our ePSA online tool. You can get more information about possible resolutions to your issue and even get a part dispatched if needed.
PSA 1000-0144

ePSA 2000-0144
Hard Drive - No support for drive self-test. Your hard disk drive has indicated a failure.
  • Update to the latest BIOS and Hard drive Firmware.
  • Check that the drive is original to the system.
  • Get manufacturing details from Hard Drove.
PSA 1000-0145

ePSA 2000-0145
PSA Hard Drive - Timeout waiting for Drive Self-Test to complete.

ePSA Hard Drive - Self-test did not complete.
The Hard Drive test did not complete the last test attempted. Check https://www.dell.com/Support/ for a firmware update for your hard drive. Update the firmware if one is available. Reseat the drive is a portable, reseat the data cable at both ends and the power connection of a desktop then repeat the PSA diagnostics.
  • Update to the latest BIOS and Hard drive Firmware.
  • Turn off your computer and reconnect your hard disk drive (HDD) to the system board (see your service manual for instructions).
  • Repeat the PSA diagnostics.
  • When the diagnostics still results in an error code, visit our ePSA online tool. You can get more information about possible resolutions to your issue and even get a part dispatched if needed.
PSA 1000-0146

ePSA 2000-0146
Hard Drive - The self-test log contains previous errors. Your hard drive has indicated a failure.
  • Update to the latest BIOS and Hard drive Firmware.
  • Run a Chkdsk /r or format your Hard drive and reinstall your Operating System.
  • Repeat the PSA diagnostics.
  • When the diagnostics still results in an error code, visit our ePSA online tool. You can get more information about possible resolutions to your issue and even get a part dispatched if needed.
PSA 1000-0147

ePSA 2000-0147
PSA Optical Drive - IDE status failed.

ePSA Optical Drive - Self-test --(s)
Your CD or DVD drive has indicated a failure.
  • Update to the latest BIOS.
  • Turn off your computer and reconnect your optical drive to the system board (see your service manual for instructions).
  • Repeat the PSA diagnostics.
  • When the diagnostics still results in an error code, visit our ePSA online tool. You can get more information about possible resolutions to your issue and even get a part dispatched if needed.
PSA 1000-0148

ePSA 2000-0148 replaced by 2000-0152
PSA Optical Drive - BIST --(s)

ePSA Optical Drive - Incorrect status.
Your CD or DVD drive has indicated a failure.
  • Update to the latest BIOS.
  • Turn off your computer and reconnect your optical drive to the system board (see your service manual for instructions).
  • Repeat the PSA diagnostics.
  • When the diagnostics still results in an error code, visit our ePSA online tool. You can get more information about possible resolutions to your issue and even get a part dispatched if needed.
PSA NA

ePSA 2000-0149
Optical Drive - No drive detected. Your CD or DVD drive has indicated a failure.
  • Update to the latest BIOS.
  • Turn off your computer and reconnect your optical drive to the system board (see your service manual for instructions).
  • Repeat the PSA diagnostics.
  • When the diagnostics still results in an error code, visit our ePSA online tool. You can get more information about possible resolutions to your issue and even get a part dispatched if needed.
PSA NA

ePSA 2000-0150 replaced 2000-0141
Hard Drive - No drive detected. Your system BIOS is reporting that no Hard Disk Drive is being reported. If a Portable, reseat the hard drive, if a Desktop, reseat both ends of the data cable and reseat the power cable to the drive. Repeat the PSA diagnostics. If a known good hard drive is available, see if the good drive can be detected in the system or try the suspect drive in a working system.
  • If you do not have a hard disk drive (HDD), this may be an automatic message and requires no action.
  • If you have an HDD, reconnect your hard disk drive (HDD) to the system board (see your service manual for instructions).
  • Update to the latest BIOS.
  • Repeat the PSA diagnostics.
  • When the diagnostics still results in an error code, visit our ePSA online tool. You can get more information about possible resolutions to your issue and even get a part dispatched if needed.
PSA NA

ePSA 2000-0151
Hard Drive - Incorrect status = [x] [s] SMART Predictive Failure indicates that the hard drive has failed SMART. Check https://www.dell.com/Support/ for a firmware update for your hard drive. Update the firmware if one is available. Reseat the drive is a portable, reseat the data cable at both ends and the power connection if a desktop, and then repeat the PSA diagnostics.
  • If you have an HDD, reconnect your hard disk drive (HDD) to the system board (see your service manual for instructions).
  • Update to the latest BIOS.
  • Repeat the PSA diagnostics.
  • When the diagnostics still results in an error code, visit our ePSA online tool. You can get more information about possible resolutions to your issue and even get a part dispatched if needed.
PSA NA

ePSA 2000-0152
Optical Drive - Incorrect status = [x] [s] The CD or DVD Drive is showing an incorrect status in the diagnostic. Check https://www.dell.com/Support/ for a firmware update for your hard drive. Update the firmware if one is available. Reseat the drive is a portable, reseat the data cable at both ends and the power connection if a desktop, and then repeat the PSA diagnostics.
  • Update to the latest BIOS.
  • Remove and reinstall your optical drive (see your service manual for instructions).
  • Repeat the PSA diagnostics.
  • When the diagnostics still results in an error code, visit our ePSA online tool. You can get more information about possible resolutions to your issue and even get a part dispatched if needed.
PSA NA

ePSA 2000-0153
Hard Drive - Removable Hard Drive [d] - Incorrect status = [x] [s] Desktops, servers: Check the installation of the removable drive, cables, and connections. All systems: If the error persists, make sure that drive firmware and BIOS are current.
  • Reseat the connections to the computer.
  • Update to the latest BIOS.
  • Repeat the PSA diagnostics.
  • When the diagnostics still results in an error code, visit our ePSA online tool. You can get more information about possible resolutions to your issue and even get a part dispatched if needed.
PSA NA

ePSA 2000-0154
Tape Drive - Tape Drive [s] - S/N [d], Incorrect status = [d] [d] Check the installation of the tape drive, cables, and connections. If the error persists, ensure that the drive firmware is current.
  • Update to the latest BIOS.
  • Remove and reinstall your tape drive. For instructions, see your user guide.
  • Repeat the PSA diagnostics.
  • When the diagnostics still results in an error code, visit our ePSA online tool. You can get more information about possible resolutions to your issue and even get a part dispatched if needed.
PSA NA

ePSA 2000-0155
Hard Drive - Not Installed. This is an error for notebooks which must have a hard disk.
  • Update to the latest BIOS.
    (Refer to the How do I update BIOS using a USB flash drive? section.)
  • Reconnect your hard disk drive (HDD) to the system board (see your service manual for instructions).
  • Repeat the PSA diagnostics.
  • When the diagnostics still results in an error code, visit our ePSA online tool. You can get more information about possible resolutions to your issue and even get a part dispatched if needed.
PSA NA

ePSA: 2000-0156
HARD DISK DRIVE / NVMe DRIVE [s] [s] read test unsuccessful.
  • Update to the latest BIOS.
    (Refer to the How do I update BIOS using a USB flash drive? section.)
  • Repeat the ePSA diagnostics.
  • When the diagnostics still results in an error code, visit our ePSA online tool. You can get more information about possible resolutions to your issue and even get a part dispatched if needed.
PSA NA

ePSA: 2000-0161
HARD DISK DRIVE / NVMe DRIVE Hard Drive – No NVMe Drive detected on the PCI tag [x].
  • Update to the latest BIOS.
    (Refer to the How do I update BIOS using a USB flash drive? section.)
  • Repeat the ePSA diagnostics.
  • When the diagnostics still results in an error code, visit our ePSA online tool. You can get more information about possible resolutions to your issue and even get a part dispatched if needed.
PSA 1000-0212

ePSA 2000-0212 (Not used with UEFI BIOS)
System board - CMOS, Location = (x), Expected = (x), Found = (x). An error occurred during the tests that may involve the main system board of the system. When diagnostics fail again after the BIOS is at the most current version, visit our ePSA online tool.
  • Update to the latest BIOS.
  • Repeat the PSA diagnostics
  • When the diagnostics still results in an error code, visit our ePSA online tool. You can get more information about possible resolutions to your issue and even get a part dispatched if needed.
PSA 1000-0213

ePSA 2000-0213 (Not used with UEFI BIOS)
System board - CMOS battery failure detected. An error occurred during the tests involving the CMOS battery (This maintains all the settings in the BIOS when there is no power to the system) On desktop systems this is an easily replaceable watch size battery, some portable systems may have a replaceable battery too.
  • Update to the latest BIOS.
  • Repeat the PSA diagnostics.
  • Remove and replace your CMOS battery. For more info, see your user guide.
  • When the diagnostics still results in an error code, visit our ePSA online tool. You can get more information about possible resolutions to your issue and even get a part dispatched if needed.
PSA 1000-0221

ePSA 2000-0221 (Not used with UEFI BIOS)
PSA System board - Interval timer Channel 0 (mode 0) is not generating interrupts.

ePSA Timer - Interval timer not functional.
An error occurred during the tests that may involve the main system board of the system. When a memory error is detected, try memory modules individually. When no 2000-0123 memory error occurs, and when diagnostics fail again after the BIOS is at the most current version, visit our ePSA online tool.
  • Update to the latest BIOS.
  • Reseat the CMOS battery.
  • Repeat the PSA diagnostics
  • When the diagnostics still results in an error code, visit our ePSA online tool. You can get more information about possible resolutions to your issue and even get a part dispatched if needed.
PSA 1000-0222

ePSA 2000-0222 (Not used with UEFI BIOS)
PSA System board - Interval timer Channel 0 (mode 0) is not generating interrupts.

ePSA Timer - Interval timer not functional.
An error occurred during the tests that may involve the main system board of the system. When a memory error is detected, try memory modules individually. When no 2000-0123 memory error occurs, and when diagnostics fail again after the BIOS is at the most current version, visit our ePSA online tool.
  • Update to the latest BIOS.
  • Repeat the PSA diagnostics
  • When the diagnostics still results in an error code, visit our ePSA online tool. You can get more information about possible resolutions to your issue and even get a part dispatched if needed.
PSA 1000-0223

ePSA 2000-0223 (Not used with UEFI BIOS)
System board - Timer - Interval timer initial clock output level incorrect. An error occurred during the tests that may involve the main system board of the system. When a memory error is detected, try memory modules individually. When no 2000-0123 memory error occurs, and when diagnostics fail again after the BIOS is at the most current version, visit our ePSA online tool.
  • Update to the latest BIOS.
  • Repeat the PSA diagnostics
  • When the diagnostics still results in an error code, visit our ePSA online tool. You can get more information about possible resolutions to your issue and even get a part dispatched if needed.
PSA 1000-0224

ePSA 2000-0224 (Not used with UEFI BIOS)
System board - Interval timer had the wrong time period in mode. An error occurred during the tests that may involve the main system board of the system. When a memory error is detected, try memory modules individually. When no 2000-0123 memory error occurs, and when diagnostics fail again after the BIOS is at the most current version, visit our ePSA online tool.
  • Update to the latest BIOS.
  • Repeat the PSA diagnostics
  • When the diagnostics still results in an error code, visit our ePSA online tool. You can get more information about possible resolutions to your issue and even get a part dispatched if needed.
PSA 1000-0231

ePSA 2000-0231 (Not used with UEFI BIOS)
System board - Failure in Interval timer in mode. An error occurred during the tests that may involve the main system board of the system. When a memory error is detected, try memory modules individually. When no 2000-0123 memory error occurs, and when diagnostics fail again after the BIOS is at the most current version, visit our ePSA online tool.
  • Update to the latest BIOS.
  • Repeat the PSA diagnostics
  • When the diagnostics still results in an error code, visit our ePSA online tool. You can get more information about possible resolutions to your issue and even get a part dispatched if needed.
PSA 2000-0232

ePSA 2000-0232 (Not used with UEFI BIOS)
System board - the RTC did not generate periodic ticks. An error occurred during the tests that may involve the main system board of the system. When a memory error is detected, try memory modules individually. When no 2000-0123 memory error occurs, and when diagnostics fail again after the BIOS is at the most current version, visit our ePSA online tool.
  • Update to the latest BIOS.
  • Repeat the PSA diagnostics
  • When the diagnostics still results in an error code, visit our ePSA online tool. You can get more information about possible resolutions to your issue and even get a part dispatched if needed.
PSA 2000-0233

ePSA 2000-0233 (Not used with UEFI BIOS)
PSA System board - RTC 'seconds' count is not updating.

ePSA RTC - 'seconds' count is not updating.
An error occurred during the tests that involve the Real Time Clock (RTC) of the main system board in the system. When a memory error is detected, try memory modules individually. When no 2000-0123 memory error occurs, and when diagnostics fail again after the BIOS is at the most current version, visit our ePSA online tool.
  • Update to the latest BIOS.
  • Repeat the PSA diagnostics
  • When the diagnostics still results in an error code, visit our ePSA online tool. You can get more information about possible resolutions to your issue and even get a part dispatched if needed.
PSA 1000-0234

ePSA 2000-0234 (Not used with UEFI BIOS)
PSA System board - timeout waiting for RTC update flag to set.

ePSA System board - HPET [D], incorrect time period. Expected = [d], Found = [d].
An error occurred during the tests that may involve the main system board of the system. When a memory error is detected, try memory modules individually. When no 2000-0123 memory error occurs, and when diagnostics fail again after the BIOS is at the most current version, visit our ePSA online tool.
  • Update to the latest BIOS.
  • Repeat the PSA diagnostics
  • When the diagnostics still results in an error code, visit our ePSA online tool. You can get more information about possible resolutions to your issue and even get a part dispatched if needed.
PSA 1000-0235

ePSA NA
System board - PM timer 1 had the wrong time period. An error occurred during the tests that may involve the main system board of the system. When a memory error is detected, try memory modules individually. When no 2000-0123 memory error occurs, and when diagnostics fail again after the BIOS is at the most current version, visit our ePSA online tool.
  • Update to the latest BIOS.
  • Repeat the PSA diagnostics
  • When the diagnostics still results in an error code, visit our ePSA online tool. You can get more information about possible resolutions to your issue and even get a part dispatched if needed.
PSA 1000-0241

ePSA 2000-0241 (Not used with UEFI BIOS)
BIOS - A20 gate not enabled. An error occurred during the tests that may involve the main system board of the system. When a memory error is detected, try memory modules individually. When no 2000-0123 memory error occurs, and when diagnostics fail again after the BIOS is at the most current version, visit our ePSA online tool.
  • Update to the latest BIOS.
  • Repeat the PSA diagnostics.
  • When the diagnostics still results in an error code, visit our ePSA online tool. You can get more information about possible resolutions to your issue and even get a part dispatched if needed.
PSA 1000-0242

ePSA 2000-0242 (Not used with UEFI BIOS)
PSA System board - no interrupt detected for IRQ.

ePSA- System board - Interrupt controller - IRQ = [d] [s] not detected.
An error occurred during the tests that may involve the main system board of the system. When a memory error is detected, try memory modules individually. When no 2000-0123 memory error occurs, and when diagnostics fail again after the BIOS is at the most current version, visit our ePSA online tool.
  • Update to the latest BIOS.
  • Repeat the PSA diagnostics
  • When the diagnostics still results in an error code, visit our ePSA online tool. You can get more information about possible resolutions to your issue and even get a part dispatched if needed.
PSA NA

ePSA 2000-0243
System board - USB device, IO board, Daughter Card An error occurred during the tests that may involve the USB controller or ports of the main system board of the system. Disconnect any USB devices and run the diagnostic again. Test USB devices in a different port. Try a known-good USB device.
  • Update to the latest BIOS.
  • Repeat the PSA diagnostics
  • When the diagnostics still results in an error code, visit our ePSA online tool. You can get more information about possible resolutions to your issue and even get a part dispatched if needed.
PSA NA

ePSA 2000-0244
System board - USB device failed with return code 0x[x] An error occurred during the tests that may involve the USB controller or ports of the main system board of the system. Disconnect any USB devices and run the diagnostic again. Test USB devices in a different port. Try a known-good USB device.
  • Update to the latest BIOS.
  • Repeat the PSA diagnostics
  • When the diagnostics still results in an error code, visit our ePSA online tool. You can get more information about possible resolutions to your issue and even get a part dispatched if needed.
PSA NA

ePSA 2000-0245
System board - USB device timeout waiting for the device to respond An error occurred during the tests that may involve the USB controller or ports of the main system board of the system. Disconnect any USB devices and run the diagnostic again. Test USB devices in a different port. Try a known-good USB device.
  • Update to the latest BIOS.
  • Repeat the PSA diagnostics.
  • When the diagnostics still results in an error code, visit our ePSA online tool. You can get more information about possible resolutions to your issue and even get a part dispatched if needed.
PSA NA

ePSA 2000-0251
Event Log - the log contains failing records. This relates to BIOS events in SERVERS ONLY.
  • Clear the event log in the BIOS.
  • Update to the latest BIOS.
  • Repeat the PSA diagnostics.
  • When the diagnostics still results in an error code, visit our ePSA online tool. You can get more information about possible resolutions to your issue and even get a part dispatched if needed.
PSA NA

ePSA 2000-0261
System board – Data errors. Multiple memory DIMMs failed, presumed to be caused by motherboard issues.
  • Update to the latest BIOS.
  • Repeat the PSA diagnostics.
  • When the diagnostics still results in an error code, visit our ePSA online tool. You can get more information about possible resolutions to your issue and even get a part dispatched if needed.
PSA NA

ePSA 2000-0313
Touchpad - pointing stick/touchpad not detected The mouse, touchpad, or track stick is not being detected by the diagnostic tools. Power the system off, reseat any cable connection and check the BIOS to ensure that the touchpad or mouse has not been disabled.
  • Update to the latest BIOS.
  • If your mouse, touchpad or pointing stick is disconnected, reconnect it.
  • For laptops, make sure that your touchpad is active.
  • Repeat the PSA diagnostics.
  • When the diagnostics still results in an error code, visit our ePSA online tool. You can get more information about possible resolutions to your issue and even get a part dispatched if needed.
PSA NA

ePSA 2000-0314
Thermal - the (s) reading (dc) exceeds the thermal limit. The system board, heatsink, fan, or proc are failing the diagnostic tools.
  • Update to the latest BIOS.
  • Check the logs, the fan and for any other signs of overheating.
  • Inspect the computer for clogged or obstructed air vents.
  • Repeat the PSA diagnostics.
  • When the diagnostics still results in an error code, visit our ePSA online tool. You can get more information about possible resolutions to your issue and even get a part dispatched if needed.
PSA NA

ePSA 2000-0315
Sensor - the (s) reading (dc) is lower than expected. The system board or sensor is failing the diagnostic tools.
  • Update to the latest BIOS.
  • Check the system logs.
  • Inspect the computer for clogged or obstructed air vents.
  • Repeat the PSA diagnostics.
  • When the diagnostics still results in an error code, visit our ePSA online tool. You can get more information about possible resolutions to your issue and even get a part dispatched if needed.
PSA 1000-0321

ePSA 2000-0321
PSA LCD EDID - unable to access EDID EEPROM

ePSA Unable to detect LCD
LCD Extended Display Identification Data (EDID) - unable to access the EDID Electrically Erasable Programmable Read-Only Memory (EEPROM) in the LCD display is indicating a data failure. If there is a video on the LCD, then the Display does not need replacement.
  • Update to the latest BIOS.
  • Turn off your computer and reconnect your LCD cable.
  • Repeat the PSA diagnostics.
  • When the diagnostics still results in an error code, visit our ePSA online tool. You can get more information about possible resolutions to your issue and even get a part dispatched if needed.
PSA 1000-0322

ePSA 2000-0322
PSA LCD Panel - Error accessing the LCD inverter

ePSA LCD panel - unable to modify the brightness
LCD panel - unable to modify brightness. Try to adjust the brightness in Windows using the hotkeys. Boot to the BIOS and see if brightness can be adjusted at that point outside of Windows.
  • Update to the latest BIOS.
  • Repeat the PSA diagnostics.
  • When the diagnostics still results in an error code, visit our ePSA online tool. You can get more information about possible resolutions to your issue and even get a part dispatched if needed.
PSA NA

ePSA 2000-0323
LCD panel – Unable to detect inverter lamp status. Check the LCD connector and cables.
  • Update to the latest BIOS.
  • Turn off your computer and reconnect your LCD cable.
  • Repeat the PSA diagnostics.
  • When the diagnostics still results in an error code, visit our ePSA online tool. You can get more information about possible resolutions to your issue and even get a part dispatched if needed.
PSA NA

ePSA 2000-0324
LCD panel - user reported LCD BIST colors were not displayed. You may get this error if you answered No to the LCD BIST test instead of Yes. If you could clearly see a red, blue, green. and white screen with text without distortion, lines or color problems, rerun the diagnostic and if the screens appear normal, click Yes.
  • Update to the latest BIOS.
  • Repeat the LCD BIST diagnostics.
  • When the diagnostics still results in an error code, visit our ePSA online tool. You can get more information about possible resolutions to your issue and even get a part dispatched if needed.
PSA NA

ePSA 2000-0325
LCD panel - user provided no input for LCD BIST You may get this error if you gave no answer to the LCD BIST test. If you could clearly see a red, blue, green. and white screen with text without distortion, lines or color problems, rerun the diagnostic and if the screens appear normal, click Yes.
  • Update to the latest BIOS.
  • Repeat the PSA diagnostics.
  • When the diagnostics still results in an error code, visit our ePSA online tool. You can get more information about possible resolutions to your issue and even get a part dispatched if needed.
PSA 1000-0326

ePSA 2000-0326
LCD panel - unable to turn the lamp on or off The backlight lamp was not able to be turned on or off during the diagnostic testing.
  • Update to the latest BIOS.
  • Turn off your computer and reconnect your LCD cable.
  • Repeat the PSA diagnostics.
  • When the diagnostics still results in an error code, visit our ePSA online tool. You can get more information about possible resolutions to your issue and even get a part dispatched if needed.
PSA NA

ePSA 2000-0327
LCD panel - unable to use BIOS interface The Liquid Crystal Display (LCD) panel does not display the BIOS screen correctly and the BIOS screen is not visible on the LCD.
  • Update to the latest BIOS.
  • Turn off your computer and reconnect your LCD cable.
  • Repeat the PSA diagnostics.
  • When the diagnostics still results in an error code, visit our ePSA online tool. You can get more information about possible resolutions to your issue and even get a part dispatched if needed.
PSA NA

ePSA 2000-0328
LCD panel - unable to detect variance in ambient light sensor The Ambient light sensor that automatically dims the LCD in low light did not respond during the diagnostics.
  • Update to the latest BIOS.
  • Turn off your computer and reconnect your LCD cable.
  • Repeat the PSA diagnostics.
  • When the diagnostics still results in an error code, visit our ePSA online tool. You can get more information about possible resolutions to your issue and even get a part dispatched if needed.
PSA NA

ePSA 2000-0331
Video controller - no video controller detected The system is not detecting the graphics adapter. Desktop systems, if a PCI-E graphics adapter is installed in the system, reseat the card and any internal power connections to the card. Then reconnect the video cable and repeat the PSA diagnostic.
  • Update to the latest BIOS.
  • Desktop: Turn off your computer and if equipped with a PCI-E expansion card, reseat the card.
  • Repeat the PSA diagnostics.
  • When the diagnostics still results in an error code, visit our ePSA online tool. You can get more information about possible resolutions to your issue and even get a part dispatched if needed.
PSA NA

ePSA 2000-0332
Video memory - Video memory integrity test discrepancy PSA diagnostics detected a video memory failure. Reset the system memory and update the BIOS to the most current version.
  • Update to the latest BIOS.
  • Reseat the system memory
  • Repeat the PSA diagnostics.
  • When the diagnostics still results in an error code, visit our ePSA online tool. You can get more information about possible resolutions to your issue and even get a part dispatched if needed.
PSA 1000-0333

ePSA 2000-0333
PSA Video - Graphics test timed out waiting for keyboard response.

ePSA Video - User provided no input for graphics test
PSA diagnostics did not record the system user pressing Y or N after the video test. Ensure that you accurately answer questions that are prompted during the diagnostic.
  • The error occurs when a graphics test times out while waiting for you to enter a response.
  • Update to the latest BIOS.
  • Repeat the PSA diagnostics.
  • When the diagnostics still results in an error code, visit our ePSA online tool. You can get more information about possible resolutions to your issue and even get a part dispatched if needed.
PSA 1000-0334

ePSA 2000-0334
Video - user reported the patterns were not displayed correctly. You may get this error if you answered No to the color test instead of Yes. If you could clearly see both the vertical and horizontal color bars without distortion, lines or color problems, rerun the diagnostic and if the bar appears normal, click Yes.
  • You may get this error if you answered No to the color test instead of Yes.
  • Update to the latest BIOS.
  • Repeat the PSA diagnostics.
  • When the diagnostics still results in an error code, visit our ePSA online tool. You can get more information about possible resolutions to your issue and even get a part dispatched if needed.
PSA NA

ePSA 2000-0411
Cables - [s] not detected. Normally, the cable that is involved in the error (LCD LVDS CABLE for example) is indicated in the error message. Reseat the cable connection and inspect the cable and connections for damage.
  • Update to the latest BIOS.
  • Turn off your computer and reconnect the cable, jumper, connection, or server indicated in the error message. (see your service manual for instructions.)
  • Replace damaged cables or devices.
  • Repeat the PSA diagnostics.
  • When the diagnostics still results in an error code, visit our ePSA online tool. You can get more information about possible resolutions to your issue and even get a part dispatched if needed.
PSA NA

ePSA 2000-0412
Cables - [s] not detected. Auxiliary cable not detected. Normally, the cable that is involved in the error (LCD LVDS CABLE for example) is indicated in the error message. Reseat the cable connection and inspect the cable and connections for damage.
  • Update to the latest BIOS.
  • Turn off your computer and reconnect the cable, jumper, connection, or server indicated in the error message. (see your service manual for instructions.)
  • Replace damaged cables or devices.
  • Repeat the PSA diagnostics.
  • When the diagnostics still results in an error code, visit our ePSA online tool. You can get more information about possible resolutions to your issue and even get a part dispatched if needed.
PSA NA

ePSA 2000-0413
(Not used with UEFI BIOS)
Cables - [LCD Name] not detected. Normally, the cable that is involved in the error (LCD LVDS CABLE for example) is indicated in the error message. Reseat the cable connection and inspect the cable and connections for damage.
  • Update to the latest BIOS.
  • Turn off your computer and reconnect the cable, jumper, connection, or server indicated in the error message. (see your service manual for instructions.)
  • Replace damaged cables or devices.
  • Repeat the PSA diagnostics.
  • When the diagnostics still results in an error code, visit our ePSA online tool. You can get more information about possible resolutions to your issue and even get a part dispatched if needed.
PSA NA

ePSA 2000-0413
LCD Cable - LCD cable is not installed. The LCD cable was not detected. Reseat the cable connection and inspect the cable and connections for damage.
  • Update to the latest BIOS.
  • Turn off your computer and reconnect the cable, jumper, connection, or server indicated in the error message. (see your service manual for instructions.)
  • Replace damaged cables or devices.
  • Repeat the PSA diagnostics.
  • When the diagnostics still results in an error code, visit our ePSA online tool. You can get more information about possible resolutions to your issue and even get a part dispatched if needed.
PSA NA

ePSA 2000-0414
Cables - [s] not detected. Invertor cable not detected. Normally, the cable that is involved in the error (LCD LVDS CABLE for example) is indicated in the error message. Reseat the cable connection and inspect the cable and connections for damage.
  • Update to the latest BIOS.
  • Turn off your computer and reconnect the cable, jumper, connection, or server indicated in the error message. (see your service manual for instructions.)
  • Replace damaged cables or devices.
  • Repeat the PSA diagnostics.
  • When the diagnostics still results in an error code, visit our ePSA online tool. You can get more information about possible resolutions to your issue and even get a part dispatched if needed.
PSA NA

ePSA 2000-0415
Cables - Check the following cables, jumper, connection, or sensors: [s] Normally, the cable that is involved in the error (LCD LVDS CABLE for example) is indicated in the error message. Reseat the cable connection and inspect the cable and connections for damage.
  • Update to the latest BIOS.
  • Turn off your computer and reconnect the cable, jumper, connection, or server indicated in the error message. (see your service manual for instructions.)
  • Replace damaged cables or devices.
  • Repeat the PSA diagnostics.
  • When the diagnostics still results in an error code, visit our ePSA online tool. You can get more information about possible resolutions to your issue and even get a part dispatched if needed.
PSA NA

ePSA 2000-0511
Fan - the (s) fan failed to respond correctly The cooling fan is not responding to the diagnostics tool. Check that nothing is obstructing the fan.
  • Update to the latest BIOS.
  • Inspect the computer for clogged or obstructed air vents.
  • Repeat the PSA diagnostics.
  • When the diagnostics still results in an error code, visit our ePSA online tool. You can get more information about possible resolutions to your issue and even get a part dispatched if needed.
PSA NA

ePSA 2000-0512
Fan - the (s) fan is running faster than expected. This could be an issue with the system board, temperature sensor, or cooling fan. Check that everything is firmly seated.
  • Update to the latest BIOS.
  • Check for any loose connections.
  • Inspect the computer for clogged or obstructed air vents.
  • Repeat the PSA diagnostics.
  • When the diagnostics still results in an error code, visit our ePSA online tool. You can get more information about possible resolutions to your issue and even get a part dispatched if needed.
PSA NA

ePSA 2000-0620
Network - Network [d] – {Vendor supplied error} The Network (Ethernet) device may be faulty. This may be on the motherboard, or an adapter, or a daughter card, depending on the system. Errors include "Register test failed" or "Packet loopback test failed," or perhaps others, too.
  • Update to the latest BIOS.
  • Check for any loose connections, any bent pins in the connectors.
  • Repeat the PSA diagnostics.
  • When the diagnostics still results in an error code, visit our ePSA online tool. You can get more information about possible resolutions to your issue and even get a part dispatched if needed.
PSA NA

ePSA 2000-0621
Network - Network [d] – Driver version [x] outdated. Version [x] or newer required for "[s]" The Network (Ethernet) device Firmware may be out of date.
  • Update to the latest BIOS.
  • Repeat the PSA diagnostics.
  • When the diagnostics still results in an error code, visit our ePSA online tool. You can get more information about possible resolutions to your issue and even get a part dispatched if needed.
PSA NA

ePSA 2000-0711
Thermal - Thermal trip detected. The system detected repeated thermal trips due to excessive heat.
  • Update to the latest BIOS.
  • Inspect the computer for clogged or obstructed air vents.
  • Repeat the PSA diagnostics.
  • When the diagnostics still results in an error code, visit our ePSA online tool. You can get more information about possible resolutions to your issue and even get a part dispatched if needed.
PSA NA

ePSA 2000-0712
Fan - The fan failed to respond correctly. BIOS detected repeated issues when setting the fan speed.
  • Update to the latest BIOS.
  • Inspect the computer for clogged or obstructed air vents.
  • Repeat the PSA diagnostics.
  • When the diagnostics still results in an error code, visit our ePSA online tool. You can get more information about possible resolutions to your issue and even get a part dispatched if needed.
PSA NA

ePSA 2000-0713
Sensor - Error accessing thermal sensor. BIOS error when reading the system’s thermal sensor.
  • Update to the latest BIOS.
  • Repeat the PSA diagnostics.
  • When the diagnostics still results in an error code, visit our ePSA online tool. You can get more information about possible resolutions to your issue and even get a part dispatched if needed.
PSA NA

ePSA 2000-0714
Heat Sink - Heat sink clip not installed. BIOS detected that the heat sink clip was not installed.
  • Turn off your computer and make sure the heat sink clip is connected (see your service manual for instructions).
  • Repeat the PSA diagnostics.
  • When the diagnostics still results in an error code, visit our ePSA online tool. You can get more information about possible resolutions to your issue and even get a part dispatched if needed.
PSA NA

ePSA 2000-0715
Memory - Memory error detected. BIOS detected an issue configuring the DIMM.
  • Update to the latest BIOS.
  • Turn off your computer and reseat one or more DIMMs (see your service manual for instructions).
  • Repeat the PSA diagnostics.
  • When the diagnostics still results in an error code, visit our ePSA online tool. You can get more information about possible resolutions to your issue and even get a part dispatched if needed.
PSA NA

ePSA 2000-0716
Cables - Check the following cable, [s]. BIOS detected a cable that was not installed.
  • Update to the latest BIOS.
  • Turn off your computer and connect the cable that is described in the string portion of the message (see your service manual for instructions).
  • Repeat the PSA diagnostics.
  • When the diagnostics still results in an error code, visit our ePSA online tool. You can get more information about possible resolutions to your issue and even get a part dispatched if needed.
PSA NA

ePSA 2000-0721
Battery – battery issue detected. BIOS detected a battery that is not functioning properly.
  • Update to the latest BIOS.
  • Turn off your computer and remove and replace the battery (see your service manual for instructions).
  • Repeat the PSA diagnostics, once the battery is completely charged.
  • When the diagnostics still results in an error code, visit our ePSA online tool. You can get more information about possible resolutions to your issue and even get a part dispatched if needed.
PSA NA

ePSA 2000-0722
Memory - Previous uncorrectable memory error. BIOS detected an uncorrectable memory issue on a prior boot.
  • Update to the latest BIOS.
  • Turn off your computer and reseat one or more DIMMs (see your service manual for instructions).
  • Repeat the PSA diagnostics.
  • When the diagnostics still results in an error code, visit our ePSA online tool. You can get more information about possible resolutions to your issue and even get a part dispatched if needed.
PSA NA

ePSA 2000-0723
Hard Drive – Drive error detected. BIOS detected a hard drive issue.
  • Update to the latest BIOS.
  • Turn off your computer and make sure the hard drive connection is good (see your service manual for instructions).
  • Repeat the PSA diagnostics.
  • When the diagnostics still results in an error code, visit our ePSA online tool. You can get more information about possible resolutions to your issue and even get a part dispatched if needed.

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Reference Table of ePSA, PSA Error Codes, and Troubleshooting Steps (2000-8NNN Series)

Notes:
  • The 2000-8NNN informative messages below are unlikely to be displayed unless they deal with removable devices or media.
  • Depending on the version of the BIOS on your computer the results may change concerning the component that is listed. Make note of not only the ePSA error and validation code but which component is listed
Error Code (PSA and ePSA)



Error Message



What does this mean?



Next Steps

PSA NA

ePSA 2000-8001 (Not used with UEFI BIOS)
BIOS - No BIOS support for software interrupt [x] function[x] [x] The motherboard BIOS revision may not be current. Update the BIOS to the most current version and the issue should resolve.
  • Update to the latest BIOS.
  • Repeat the PSA diagnostics.
  • When the diagnostics still results in an error code, visit our ePSA online tool. You can get more information about possible resolutions to your issue and even get a part dispatched if needed.
PSA NA

ePSA 2000-8002 (Not used with UEFI BIOS)
BIOS - No BIOS support for SMI interface function(x). The motherboard BIOS revision may not be current. Update the BIOS to the most current version and the issue should resolve.
  • Update to the latest BIOS.
  • Repeat the PSA diagnostics.
  • When the diagnostics still results in an error code, visit our ePSA online tool. You can get more information about possible resolutions to your issue and even get a part dispatched if needed.
PSA NA

ePSA 2000-8002
BIOS - Sensor [x] exceeded thermal zone [d]. Peak zone was [d]. The system thermal sensor is indicating a high value. The motherboard BIOS revision may not be current. Update the BIOS to the most current version and the issue should resolve.
  • Update to the latest BIOS.
  • Inspect the computer for clogged or obstructed air vents.
  • Repeat the PSA diagnostics.
  • When the diagnostics still results in an error code, visit our ePSA online tool. You can get more information about possible resolutions to your issue and even get a part dispatched if needed.
PSA NA

ePSA 2000-8003
BIOS - Fan - Unable to set Manufacturing Mode The motherboard BIOS revision may not be current. Update the BIOS to the most current version and the issue should resolve.
  • Update to the latest BIOS.
  • Repeat the PSA diagnostics.
  • When the diagnostics still results in an error code, visit our ePSA online tool. You can get more information about possible resolutions to your issue and even get a part dispatched if needed.
PSA NA

ePSA 2000-8004
BIOS - Fan - Unable to determine fan speeds The motherboard BIOS revision may not be current. Update the BIOS to the most current version and the issue should resolve.
  • Update to the latest BIOS.
  • Repeat the PSA diagnostics.
  • When the diagnostics still results in an error code, visit our ePSA online tool. You can get more information about possible resolutions to your issue and even get a part dispatched if needed.
PSA NA

ePSA 2000-8005 (Not used with UEFI BIOS)
LCD - LCD BIST not supported. The LCD BIST may not exist on all systems.
  • Update to the latest BIOS.
  • Repeat the PSA diagnostics.
  • When the diagnostics still results in an error code, visit our ePSA online tool. You can get more information about possible resolutions to your issue and even get a part dispatched if needed.
PSA NA

ePSA 2000-8005
FAN - Fan - Fan speed failure. Expected at least %d, observed %d. The fan is not operating at the expected speed.
  • Update to the latest BIOS.
  • Inspect the computer for clogged or obstructed air vents.
  • Repeat the PSA diagnostics.
  • When the diagnostics still results in an error code, visit our ePSA online tool. You can get more information about possible resolutions to your issue and even get a part dispatched if needed.
PSA NA

ePSA 2000-8006 (Not used with UEFI BIOS)
BIOS - No chipset event timer. Ensure that BIOS is current.
  • Update to the latest BIOS.
  • Repeat the PSA diagnostics.
  • When the diagnostics still results in an error code, visit our ePSA online tool. You can get more information about possible resolutions to your issue and even get a part dispatched if needed.
PSA NA

ePSA 2000-8006
Fan - Unable to set fans to ([d], [d], or [d]) speed. The fan is not operating at the expected speed.
  • Update to the latest BIOS.
  • Inspect the computer for clogged or obstructed air vents.
  • Repeat the PSA diagnostics.
  • When the diagnostics still results in an error code, visit our ePSA online tool. You can get more information about possible resolutions to your issue and even get a part dispatched if needed.
PSA NA

ePSA 2000-8007 (Not used with UEFI BIOS)
BIOS - Timer expected [d] observed [d] An internal timer is not counting correctly.
  • Update to the latest BIOS.
  • Repeat the PSA diagnostics.
  • When the diagnostics still results in an error code, visit our ePSA online tool. You can get more information about possible resolutions to your issue and even get a part dispatched if needed.
PSA NA

ePSA 2000-8007
Fan - Log contains Fan events or Timer expected [d] observed [d] This message is informational only and provides a record of fan-related events.
  • Clear Log.
PSA NA

ePSA 2000-8008
Diagnostics -
  1. Out of memory! fMalloc() Failed!
  2. Unable to allocate memory for object data. Unable to [s] testable memory.
  3. Unable to start application processors.
  4. Unable to stop all APs.
The system may be unstable and should be rebooted.
  • Update to the latest BIOS.
  • Repeat the PSA diagnostics.
  • When the diagnostics still results in an error code, visit our ePSA online tool. You can get more information about possible resolutions to your issue and even get a part dispatched if needed.
PSA NA

ePSA 2000-8009
Diagnostics - Cannot find memory to free! The System may be unstable and should be rebooted.
  • Update to the latest BIOS.
  • Repeat the PSA diagnostics.
  • When the diagnostics still results in an error code, visit our ePSA online tool. You can get more information about possible resolutions to your issue and even get a part dispatched if needed.
PSA NA

ePSA 2000-800B (Not used with UEFI BIOS)
BIOS - Retrieve vendor ID function error The system may be unstable.
  • Update to the latest BIOS.
  • Repeat the PSA diagnostics.
  • When the diagnostics still results in an error code, visit our ePSA online tool. You can get more information about possible resolutions to your issue and even get a part dispatched if needed.
PSA NA

ePSA 2000-800C (Not used with UEFI BIOS)
BIOS - Get/Set inverter mode function error. Vendor: [s] Revision: [d] The motherboard BIOS revision may not be current. Update the BIOS to the most current version and the issue should resolve.
  • Update to the latest BIOS.
  • Repeat the PSA diagnostics.
  • When the diagnostics still results in an error code, visit our ePSA online tool. You can get more information about possible resolutions to your issue and even get a part dispatched if needed.
PSA NA

ePSA 2000-800D (Not used with UEFI BIOS)
BIOS - Set lamp off function error. Vendor: [s] Revision: [d] The motherboard BIOS revision may not be current. Update the BIOS to the most current version and the issue should resolve.
  • Update to the latest BIOS.
  • Repeat the PSA diagnostics.
  • When the diagnostics still results in an error code, visit our ePSA online tool. You can get more information about possible resolutions to your issue and even get a part dispatched if needed.
PSA NA

ePSA 2000-800E (Not used with UEFI BIOS)
BIOS - Set lamp on function error. Vendor: [s] Revision: [d] The motherboard BIOS revision may not be current. Update the BIOS to the most current version and the issue should resolve.
  • Update to the latest BIOS.
  • Repeat the PSA diagnostics.
  • When the diagnostics still results in an error code, visit our ePSA online tool. You can get more information about possible resolutions to your issue and even get a part dispatched if needed.
PSA NA

ePSA 2000-800F (Not used with UEFI BIOS)
BIOS - Restore function error. Vendor: [s] Revision: [d]. The motherboard BIOS revision may not be current. Update the BIOS to the most current version and the issue should resolve.
  • Update to the latest BIOS.
  • Repeat the PSA diagnostics.
  • When the diagnostics still results in an error code, visit our ePSA online tool. You can get more information about possible resolutions to your issue and even get a part dispatched if needed.
PSA NA

ePSA 2000-8010
System Board High-Precision event timer not found.
  • Update to the latest BIOS.
  • Repeat the PSA diagnostics.
  • When the diagnostics still results in an error code, visit our ePSA online tool. You can get more information about possible resolutions to your issue and even get a part dispatched if needed.
PSA NA

ePSA 2000-8011
USB Device Diagnostics - Invalid status returned from the device The attached USB device is returning an invalid status to the BIOS.
  • Reseat the USB Device.
  • Update to the latest BIOS.
  • Repeat the PSA diagnostics.
  • When the diagnostics still results in an error code, visit our ePSA online tool. You can get more information about possible resolutions to your issue and even get a part dispatched if needed.
PSA NA

ePSA 2000-8012
Diagnostics - Unknown test number [d]. An unexpected test number was passed to a device under test.
  • Update to the latest BIOS.
  • Repeat the PSA diagnostics.
  • When the diagnostics still results in an error code, visit our ePSA online tool. You can get more information about possible resolutions to your issue and even get a part dispatched if needed.
PSA NA

ePSA 2000-8012
Diagnostics - Unknown test [d] selected. An unexpected test number was passed to a device under test.
  • Update to the latest BIOS.
  • Repeat the PSA diagnostics.
  • When the diagnostics still results in an error code, visit our ePSA online tool. You can get more information about possible resolutions to your issue and even get a part dispatched if needed.
PSA NA

ePSA 2000-8012
Diagnostics - Invalid parameter that is passed to the device. An unexpected parameter was passed to a device under test.
  • Update to the latest BIOS.
  • Repeat the PSA diagnostics.
  • When the diagnostics still results in an error code, visit our ePSA online tool. You can get more information about possible resolutions to your issue and even get a part dispatched if needed.
PSA NA

ePSA 2000-8013 (Not used with UEFI BIOS)
Diagnostics - LCD [s] does not support test commands. Update the BIOS to the most current version and the issue should resolve.
  • Update to the latest BIOS.
  • Repeat the PSA diagnostics.
  • When the diagnostics still results in an error code, visit our ePSA online tool. You can get more information about possible resolutions to your issue and even get a part dispatched if needed.
PSA NA

ePSA 2000-8014
Diagnostics - ADDF module ([s]) device ([s]) failed with error code [x], number [x]. No EPSA beep code mapped! The diagnostics program has run an external module, which has reported an unusual error.
  • Update to the latest BIOS.
  • Repeat the PSA diagnostics.
  • When the diagnostics still results in an error code, visit our ePSA online tool. You can get more information about possible resolutions to your issue and even get a part dispatched if needed.
PSA NA

ePSA 2000-8015
Diagnostics - Unable to stop all APs. The computer may be unstable.
  • Update to the latest BIOS.
  • Repeat the PSA diagnostics.
  • When the diagnostics still results in an error code, visit our ePSA online tool. You can get more information about possible resolutions to your issue and even get a part dispatched if needed.
PSA NA

ePSA 2000-8015
Diagnostics - Unable to stop all APs. The computer may be unstable and should be rebooted. The computer may be unstable.
  • Update to the latest BIOS.
  • Repeat the PSA diagnostics.
  • When the diagnostics still results in an error code, visit our ePSA online tool. You can get more information about possible resolutions to your issue and even get a part dispatched if needed.
PSA NA

ePSA 2000-8016
Diagnostics - Battery - unable to retrieve battery health Make sure that the battery is properly seated and rerun the diagnostics.
  • Reseat the Battery
  • Update to the latest BIOS.
  • Repeat the PSA diagnostics.
  • When the diagnostics still results in an error code, visit our ePSA online tool. You can get more information about possible resolutions to your issue and even get a part dispatched if needed.
PSA NA

ePSA 2000-8017
BIOS - Battery - BIOS has no support for battery health. This optional feature may not be supported.
  • Update to the latest BIOS.
  • Repeat the PSA diagnostics.
  • When the diagnostics still results in an error code, visit our ePSA online tool. You can get more information about possible resolutions to your issue and even get a part dispatched if needed.
PSA NA

ePSA 2000-8018
Diagnostics - Fatal: The module reported multiple test results! The system may be unstable.
  • Update to the latest BIOS.
  • Repeat the PSA diagnostics.
  • When the diagnostics still results in an error code, visit our ePSA online tool. You can get more information about possible resolutions to your issue and even get a part dispatched if needed.
PSA NA

ePSA 2000-8019
Diagnostics - Unable to log to NVRAM The system may be unstable.
  • Update to the latest BIOS.
  • Repeat the PSA diagnostics.
  • When the diagnostics still results in an error code, visit our ePSA online tool. You can get more information about possible resolutions to your issue and even get a part dispatched if needed.
PSA NA

ePSA 2000-8020
Diagnostics - Low memory. [d]k bytes free! The system may be unstable.
  • Update to the latest BIOS.
  • Repeat the PSA diagnostics.
  • When the diagnostics still results in an error code, visit our ePSA online tool. You can get more information about possible resolutions to your issue and even get a part dispatched if needed.
PSA NA

ePSA 2000-8021
BIOS - SMBIOS DIMM configuration did not match. Make sure BIOS is current, reboot and rerun the diagnostics.
  • Update to the latest BIOS.
  • Inspect the computer for clogged or obstructed air vents.
  • Repeat the PSA diagnostics.
  • When the diagnostics still results in an error code, visit our ePSA online tool. You can get more information about possible resolutions to your issue and even get a part dispatched if needed.
PSA NA

ePSA 2000-8022
Fan - The (%s) fan is not a constant speed LCM Fan. The system is expected to have a constant speed liquid cooling fan. That fan is not being detected.
  • Update to the latest BIOS.
  • Inspect the computer for clogged or obstructed air vents.
  • Repeat the PSA diagnostics.
  • When the diagnostics still results in an error code, visit our ePSA online tool. You can get more information about possible resolutions to your issue and even get a part dispatched if needed.
PSA NA

ePSA 2000-8115
Diagnostics - Unable to stop all APs The system may be unstable.
  • Update to the latest BIOS.
  • Repeat the PSA diagnostics.
  • When the diagnostics still results in an error code, visit our ePSA online tool. You can get more information about possible resolutions to your issue and even get a part dispatched if needed.
PSA NA

ePSA 2000-8135
Charger - Unable to detect charger. The test is expecting the charger to be attached. Verify that the charger is attached and rerun the test.
  • Update to the latest BIOS.
  • Reattach the charger to the computer and AC outlet making sure that the power cable is firmly connected to the power block.
  • Repeat the PSA diagnostics.
  • When the diagnostics still results in an error code, visit our ePSA online tool. You can get more information about possible resolutions to your issue and even get a part dispatched if needed.
PSA NA

ePSA 2000-8136
Charger - Unexpectedly detected charger. The charger was found when the test was requesting it be disconnected. Rerun the test.
  • Update to the latest BIOS.
  • Make sure the AC Charger is not connected to the computer.
  • Repeat the PSA diagnostics.
  • When the diagnostics still results in an error code, visit our ePSA online tool. You can get more information about possible resolutions to your issue and even get a part dispatched if needed.
PSA NA

ePSA 2000-8137
Charger - The charger is not supplying power. A bad charger is being used on the system.
Check that charger is plugged in. Rerun the diagnostic.
  • Update to the latest BIOS.
  • Reattach the charger to the computer and AC outlet, making sure that the power cable is firmly connected to the power block.
  • Repeat the PSA diagnostics.
  • When the diagnostics still results in an error code, visit our ePSA online tool. You can get more information about possible resolutions to your issue and even get a part dispatched if needed.
PSA NA

ePSA 2000-8138
Charger - The AC power adapter wattage and type cannot be determined. The battery may not charge. A bad charger or a non-Dell charger is being used on the system.
  • Update to the latest BIOS.
  • Reattach the charger to the computer and AC outlet, making sure that the power cable is firmly connected to the power block.
  • Repeat the PSA diagnostics.
  • When the diagnostics still results in an error code, visit our ePSA online tool. You can get more information about possible resolutions to your issue and even get a part dispatched if needed.
PSA NA

ePSA 2000-8154
Tape Drive - Tape Drive [d] - S/N [s], ULTRIUM [d] media found but drive. Requires ULTRIUM [s] for [s] Install the correct tape drive media.
  • Use correct media.
  • Repeat the PSA diagnostics.
  • When the diagnostics still results in an error code, visit our ePSA online tool. You can get more information about possible resolutions to your issue and even get a part dispatched if needed.
PSA NA

ePSA 2000-8155
Tape Drive - Tape Drive [d] - S/N [s], data read does not match data that is written. Try different tape drive media.
  • Use different media.
  • Repeat the PSA diagnostics.
  • When the diagnostics still results in an error code, visit our ePSA online tool. You can get more information about possible resolutions to your issue and even get a part dispatched if needed.
PSA NA

ePSA 2000-8156
Tape Drive - Tape Drive [d] - S/N [s], no media cannot test drive. Insert writable tape drive media.
  • Insert writable media.
  • Repeat the PSA diagnostics.
  • When the diagnostics still results in an error code, visit our ePSA online tool. You can get more information about possible resolutions to your issue and even get a part dispatched if needed.
PSA NA

ePSA 2000-8157
Tape Drive - Tape Drive [d] - S/N [s], the drive is not a supported drive. Tape drive model is unknown and not supported by diagnostics.
  • Reseat the Drive.
  • Test with a known good drive if possible.
  • Repeat the PSA diagnostics.
  • When the diagnostics still results in an error code, visit our ePSA online tool. You can get more information about possible resolutions to your issue and even get a part dispatched if needed.
PSA NA

ePSA 2000-8158
Backplane - [DRIVE] Drive [d] - incorrect status = [x], [s] The string indicates that the backplane, expander, or removable hard drive is reporting an incorrect status.
  • Reseat the drives/cables/connections.
  • Repeat the PSA diagnostics.
  • When the diagnostics still results in an error code, visit our ePSA online tool. You can get more information about possible resolutions to your issue and even get a part dispatched if needed.
PSA NA

ePSA 2000-8160
PERC - PERC Battery [d] - incorrect status = [x], [s] Servers Only. The [s] string may be one of the following messages:
  1. Battery missing or disconnected.
  2. Replace the battery pack.
  3. Remaining capacity low.
  • Reseat parts.
  • Repeat the PSA diagnostics.
  • When the diagnostics still results in an error code, visit our ePSA online tool. You can get more information about possible resolutions to your issue and even get a part dispatched if needed.
PSA NA

ePSA 2000-8165
OS - MBR code is unknown, possibly infected by a virus. The Master Boot Record on the Hard Disk Drive has unrecognized code present which is an indication of a virus infecting the system. It is recommended that you scan your system with an up-to-date anti-virus application.
  • Update and run your anti-virus software.
  • Update or reinstall your OS.
PSA NA

ePSA 2000-8166
OS - Detected virus (s) A virus appears to be infecting the system. It is recommended that you scan your system with an up-to-date anti-virus application.
  • Update and run your anti-virus software.
PSA NA

ePSA 2000-8170
PCIe - Training error on device PciTag [s] VendorID [x] DeviceID [x] SVid [x] SDid [x] Link Degraded, maxLinkWidth = x[d], negotiatedLinkWidth = x[d] The system is reporting an error on a PCIe adapter.
  • Reseat the PCIe adapter.
  • Repeat the PSA diagnostics.
  • When the diagnostics still results in an error code, visit our ePSA online tool. You can get more information about possible resolutions to your issue and even get a part dispatched if needed.
PSA NA

ePSA 2000-8171
PCIe - PCI device in physical Slot [x]d, PCI tag [x], is present but not responding. The system is reporting an error on a PCIe adapter.
  • Reseat the PCIe adapter described.
  • Repeat the PSA diagnostics.
  • When the diagnostics still results in an error code, visit our ePSA online tool. You can get more information about possible resolutions to your issue and even get a part dispatched if needed.
PSA NA

ePSA 2000-8172
PCIe – Speed slow PCI tag [s] VendorID [x] DeviceID [x] SVid [x] SDid [x] [s] [s]. The system is reporting an error on a PCIe adapter.
  • Reseat the PCIe adapter described.
  • Repeat the PSA diagnostics.
  • When the diagnostics still results in an error code, visit our ePSA online tool. You can get more information about possible resolutions to your issue and even get a part dispatched if needed.
PSA NA

ePSA 2000-8335
ARM-based tablets only.
Video - The user indicated that one or more full-color screens showed pixel errors. One or more full-color screens showed pixel errors.
  • Repeat the PSA diagnostics.
  • Verify visually that there are pixels of the wrong color or missing.
  • When the diagnostics still results in an error code, visit our ePSA online tool. You can get more information about possible resolutions to your issue and even get a part dispatched if needed.
PSA NA

ePSA 2000-8336
ARM-based tablets only.
Video - User indicated that the Gray Scale screen is not properly displayed. The Gray Scale screen was not properly displayed.
  • Repeat the PSA diagnostics.
  • Verify visually that the greyscales are not showing properly.
  • When the diagnostics still results in an error code, visit our ePSA online tool. You can get more information about possible resolutions to your issue and even get a part dispatched if needed.
PSA NA

ePSA 2000-8337
ARM-based tablets only.
Video - User indicated that the Cross Hatch screen is not properly displayed. The Cross Hatch screen was not properly displayed.
  • Repeat the PSA diagnostics.
  • Verify visually that the crosshatch pattern has mismatches.
  • When the diagnostics still results in an error code, visit our ePSA online tool. You can get more information about possible resolutions to your issue and even get a part dispatched if needed.
PSA NA

ePSA 2000-8338
BIOS [s] - DriverBinding - Supported() function, Version [x], changed PCI Command Reg of device [s] The initial string indicates the UEFI driver with an issue.
  • Update to the latest BIOS.
  • Repeat the PSA diagnostics.
  • When the diagnostics still results in an error code, visit our ePSA online tool. You can get more information about possible resolutions to your issue and even get a part dispatched if needed.
PSA NA

ePSA 2000-8415
Cables - BIOS reports no testable cable/jumper/connector/sensor An internal failure of the diagnostic tool, not a hardware failure. Update the BIOS to the most current version and the issue should resolve.
  • Update to the latest BIOS.
  • Repeat the PSA diagnostics.
  • When the diagnostics still results in an error code, visit our ePSA online tool. You can get more information about possible resolutions to your issue and even get a part dispatched if needed.
PSA NA

ePSA 2000-8611
Audio - User reported not hearing speaker tones. If the beep was not heard, verify that the internal speakers are connected properly. On some systems, internal speakers are a purchased option. For a given system, if the speaker is optional, it might not exist in that system. If audio is not heard, make sure to unplug anything plugged into an external headphone jack and rerun the test. External HP jacks can mute the internal speakers at the hardware level.
  • Unplug all external Audio Jacks.
  • Reseat the internal speaker connector.
  • Repeat the PSA diagnostics.
  • When the diagnostics still results in an error code, visit our ePSA online tool. You can get more information about possible resolutions to your issue and even get a part dispatched if needed.

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Article ID: SLN115162

Last Date Modified: 10/29/2020 08:46 AM

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