How to use and troubleshoot Dell Command | Update to update all drivers BIOS and firmware for your system

How to use and troubleshoot Dell Command | Update to update all drivers BIOS and firmware for your system

This article provides guidance on using and troubleshooting Dell Command | Update to update all drivers, BIOS, and firmware for your system.

Table of Contents

  1. Dell Command | Update.
  2. Installation of DCU.
  3. Advanced Driver Restore for Windows Reinstallation
  4. Device Driver Version reporting/exporting
  5. Troubleshooting Dell Command | Update

Dell Command | Update

Dell Command | Update (DCU) is a Dell utility that allows you to automate driver, BIOS and firmware updates on your system.

The Dell Command | Update tool allows you to keep your system up to date without you having to know every driver or update needed. It will automatically interrogate your system and compare it to the available updates on for your specific system.

NOTE: This application is compatible with Latitude E-Series, OptiPlex Desktops 745 and newer, Precision Workstations 390 and newer, Precision Mobile M2400 and newer and Venue Pro tablets.

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Installation of DCU

You can download the latest version of the software from the following link: Dell Command | Update (Version 2.4.0, July 2018). Or search for the file within the Drivers & downloads section and the Systems Management category for your computer at Dell Support Website / Drivers & Downloads.

Download the latest version then Double-click the file, Then click the INSTALL button on the Dell Update Package screen (Figure 1).

NOTE: You will be using the most current version of the application. The images below may indicate previous versions but the installation process should remain the same.

Dell Command Update install screen
Figure 1. - Dell Command | Update Install screen.

Click YES to the User Account Control (UAC) prompt then click Next on the Dell Command Update setup screen.

Accept the License Agreement then Click Next to continue installation (Figure 2).

Accept License Agreement
Figure 2. - Accept License Agreement and continue.

Click the Install button to continue (Figure 3).

Click Install to begin
Figure 3 . - Click Install to begin installation.

When the installation wizard is complete, click the Finish button (Figure 4).

Click Finish after install
Figure 4. - Click Finish after the installation completes.

Close the Update Package window. And the installation is complete (Figure 5).

Click Close to complete install
Figure 5. - Click Close to finish the full installation process of Dell Command | Update.

How to use DCU

You will now find the Dell Command Update application listed on your applications or all programs menu (Figure 6).

Dell Command Update Apps menu
Figure 6. - Location of Dell Command Update in Apps menu.

Double-Click Dell Command Update to open. It is recommended you select the Default settings, then Click the OK button (Figure 7).

Dell Command Update default settings
Figure 7. - Choose default settings and click OK to open the Dell Command | Update applicatoin.

Click the Check button to allow DCU to interrogate your system and identify any needed updates for the system (Figure 8).

Check for driver updates
Figure 8. - Perform a Check for driver updates.

Depending on how current your system is, you may have several updates, or like in this case a single update. Check the Recommended Updates and Check Automatically restart system (when required) Then click the Install button (Figure 9).

Install recommended updates
Figure 9. - Click Install to begin installation of recommended updates.

Manual install driver updates
Figure 10. - Customization screen for manual install of driver updates.

Once all the updates are installed (there may be multiple restarts) click the Close button (Figure 11).

DCU 5 of 5 updates are completed
Figure 11. - Click Close after updates have installed and system finishes rebooting.

Your system should now be up to date.

On the left side of the main screen "Update History" can be checked to verify which updates have been installed by date (Figure 12).

Update History screen
Figure 12. - Update History screen with report of recent updates.

You can use the settings icon (small gear icon along the top right hand corner) to set up a schedule to help keep the system updates on a continuous basis (Figure 13).

DCU opening the settings options
Figure 13. - Set schedule for updates.

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Advanced Driver Restore for Windows Reinstallation

Advanced Driver Restore provides a one-click installation of the base driver cab-file to provide device ID’s for all internal devices. Once complete, you can reboot, open DCU and run a check. With All Device ID’s in place, it will pull "ALL" the latest drivers.

Dell hosts all CAB files at the link below

Dell Command | Deploy - Driver Packs for Enterprise Client OS Deployment

Advanced Driver Restore for Windows Reinstallation process (Figures 14-16):

Advanced Driver Restore
Figure 14. -Selecting the Advanced Driver Restore option

Preparing driver restore
Figure 15. - The tool preparing for the driver restore

Enable option and specify driver library
Figure 16. - Enabling the option and selecting the CAB file location to pull the drivers from

You must extract the driver cab for the specific computer onto a USB key or other location. By specifying the location, the CAB file can be loaded to baseline the Device Manger and prepare the system for a full update "Check".

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Device Driver Version reporting/exporting

You can export a complete report of all current driver firmware, and BIOS versions by selecting "System Information" on the left side of the main screen. The screen below will provide the option to Export the report (Figure 17):

Driver and BIOS firmware export option
Figure 17. - Creating a driver information log file.

You can then convert the report to an Excel file. Once the file has been exported to a location, open Excel and navigate to that file. You will see the following option menu when you click to open the file. Choose the top option "As an XML Table" (Figure 18):

Open report as an XML table
Figure 18. - Open report as an XML table.

Click "OK" on the following message that appears (Figure 19):

Click OK on Excel message
Figure 19. - Click OK to continue.

Below is an example of an Excel report for the listed drivers and versions of the system (Figure 20). This can be very helpful in verifying that a driver did in fact update to the latest version.

Excel report of drivers
Figure 20. - Excel report of installed drivers and versions.

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Troubleshooting Dell Command | Update

If you are experiencing issues downloading or installing drivers to your system using Dell Command | Update, use one of the following options.

Using Dell SupportAssist to automatically check for and install updated drivers. Dell SupportAssist is now preinstalled on most all new Dell devices running the Windows operating system and can be found in the Start menu under All Programs in the Dell or Alienware folder. Information on using Dell SupportAssist, as well as a download link to download the utility, is available at the following location: Dell SupportAssist for PCs and tablets.

You can also manually search for and install driver updates for your system at Dell Support / Drivers & Downloads. Once at the Drivers & Downloads site, make sure your system model and operating system is correct, then use the Category drop-down menu to find the latest available drivers for your system.

For additional reference on downloading and installing drivers, please refer to the following Dell Knowledge Base article: Drivers and Downloads FAQs.

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Article ID: HOW10760

Last Date Modified: 07/10/2020 11:41 AM

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