Support Notifications: Overview and common questions


Support Notifications: Overview and common questions


Support Notifications gives you quick and easy access to updates about support services for your Dell products. You can subscribe to receive notifications by email and/or text message (SMS) for Service Requests, part dispatches, support articles, driver updates and more. You can also add up to 20 contacts to your Service Request and Support Articles subscriptions.

Dell Support Notifications Terms and Conditions
If you opt-in to receive service or support related SMS notifications (country availability in FAQ below), you will receive up to 3 messages per service/support issue. Message and data rates may apply. To opt out, text STOP. For more information, text HELP or contact us through this page. Carriers are not liable for delayed or undelivered messages

To create and manage subscriptions for your Dell products, go to the Support Notifications page. You will need to sign in to your Dell Account, if you haven't already.


Frequently Asked Questions (FAQ)

Here are some frequently asked questions about Support Notifications. Click on the questions below for more information.

General information

To create a new subscription:

  1. Browse to the Support Notifications page.
  2. Click the New Subscription button below the required type of notification.

Currently Support SMS notifications are available in Australia, Brazil, Brunei, Canada, China, France, Germany, Hong Kong, India, Ireland, Malaysia, Netherlands, New Zealand, Philippines, Portugal, Singapore, South Africa, South Korea, Spain, Taiwan, Thailand, United Kingdom and United States.

Yes. Your existing subscriptions for notifications can be viewed in the Support Notifications page. Click on Update to make the necessary changes to the existing subscriptions.

No, you need to create a Dell Account if you do not have one already. Browse to the Dell Account page and create a new Dell Account.

To get notifications for your Dell products, all the products need to be associated with your Dell Account.

You can add up to 20 email addresses for receiving Service Request or Support Article notifications. A confirmation email will be sent to each email address. You need to confirm your email address before you begin to receive any notifications.

To change the email address for your Service Request or Support Article subscriptions:

  1. Login to Support Notifications page.
  2. Click Manage your contact information under Service Requests or Support Articles section.
  3. In the Manage your contact list pop-up, click Add contact.
    Note: You can add up to 20 contacts to your list. For each subscription, you will choose which contacts should receive notifications by email. Email addresses will need to be confirmed.
Note: For security reasons, entering your Dell Account password may be required to change your email address.

To unsubscribe from support notifications, you need to delete the subscription. To delete the subscription, follow these steps:

  1. Browse to the Support Notifications page.
  2. Click Delete next to the subscriptions that you want to remove.
  3. Click Delete in the confirmation screen.

Service Requests

You can subscribe to and share Service Request updates for a product or groups of products and get text message (SMS) alerts for part dispatches.

Browse to the Support Notifications page and sign-in to your Dell Account. Click on New Subscription under Service Requests and then follow the steps below.

  1. Enter a name for your subscription in the text box.
  2. Under Select your notification options:
    Click the check box next to Service Request status changes to receive updates about service requests.
    Click the check box next to Parts shipment or on-site repair status changes to receive updates about part dispatches.
  3. If you wish to change or add an email address or mobile number, click on Manage your contact list.
  4. Customize the Severity levels and Status changes (not applicable for part dispatch notifications).
  5. Click Continue to proceed.
  6. Select the products that you would like to subscribe to.
    You can create a custom list by selecting Create a custom list of products. You can add products by Customer Number, Order Number, Service Tag or Serial Number of the Dell product.
    Or
    You can select All products currently associated with my Dell Account to ensure that you get notified about all the Dell products associated under your Dell Account.
    Note: You can add the products that are currently associated with your Dell Account.
    If you do not see your Dell product listed, click on View Customer Numbers and then click on Add a Customer Number to your Dell Account.
  7. Verify the details of your subscription.
  8. Click Edit next to the section that you would like to make changes to (if required).
  9. Click Save to create your service request subscription.

To get text message (SMS) alerts for part dispatches, ensure that you have entered a valid mobile number to the Service Request subscription.

You can create a subscription for Service Request alerts for any Dell product that is associated with your Dell Account.

Support articles

Get email notifications when there are new or updated Dell knowledge-base articles about the Dell products you are interested in.

Browse to the Support Notifications page and sign-in to your Dell Account. Click on New Subscription under Support articles and then follow the steps below.

  1. Enter a name for your subscription in the text box.
  2. If you wish to change or add an email address, click on Manage your contact list.
  3. Click the check box on New articles and Updates to articles.
  4. Click Continue.
  5. Click the Select a category drop-down and choose the type of product and then select the brand name of your Dell product (ex. Inspiron, XPS or Alienware).
  6. Click on the check box next to the model number of computers that you wish to subscribe to (you may select multiple model numbers of your choice).
  7. Click on Add Selected to Subscription.
    If you wish to add more products from other brand names (ex. Inspiron, XPS or Alienware), repeat steps 1 to 3.
  8. Click Continue to proceed.
  9. Verify the details of your subscription
  10. Click Edit next to the section that you would like to make changes to (if required).
  11. Click Save to create your subscription for support articles.

Driver notifications

Get email notifications when there are new or updated device drivers for the Dell product that you are interested in.

Browse to the Support Notifications page and sign-in to your Dell Account. Click on New Subscription under Driver updates and then follow the steps below.

  1. Under Select a product, choose the Dell product of your choice.
  2. Select the name of your Dell product (ex. Inspiron, XPS or Alienware).
  3. Select the model number of your Dell product from the list.
  4. Select the operating system installed on your PC.
  5. Click Select all under components and click Continue.
  6. Enter a name for your subscription in the text box.
  7. Verify the email address.
  8. Select the Notification type and Notification frequency and click Continue.
  9. Verify the details of your subscription.
    If required, click Edit to make necessary changes to the subscription.
  10. Click Save to create your subscription for driver updates.




Article ID: SLN301502

Last Date Modified: 09/21/2019 12:59 AM

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