Export a SupportAssist collection via iDRAC9

Export a SupportAssist collection via iDRAC9

iDRAC9 SupportAssist utility can create a SupportAssist collection, also known as Technical Support Report (TSR). iDRAC provides an application interface for gathering platform information that enables support services to resolve platform and system problems. iDRAC generates a SupportAssist collection of the server and then exports the collection to a location on the management station (local), to a shared network location such as FTP, Trivial File Transfer Protocol (TFTP), HTTP, HTTPS, Common Internet File System (CIFS) or Network File Share (NFS), or sends this collection to technical support for troubleshooting and inventory collection. The collection generates a standard ZIP file.

For 12th and 13th generation PowerEdge servers, please view Export a SupportAssist Collection via iDRAC7 or iDRAC8.

Generate a SupportAssist collection


Step by step procedures

  1. Log in to the iDRAC GUI. (Fig.1)

    iDRAC9 SupportAssist start a collection
    Fig. 1: iDRAC9 GUI

  2. Click Maintenance → SupportAssist. (Fig. 1).
    If the server is not registered for SupportAssist, the SupportAssist Registration wizard is displayed. Registering is encouraged but not mandatory. If registration is not wanted click on CancelCancel Registration. Registration must be completed to automatically send the collection to Dell EMC Support. Learn more.
  3. Click Start a Collection (Fig. 1).

  4. Select the data sets to include in the collection. Optionally, proceed with the default selection.

    OS and Application Data requires the iDRAC Service Module (iSM) be installed and running. iSM is an optional software application that can include relevant OS and Application Data in the SupportAssit collection. The Operating System and Application Data option is disabled and not selectable if (1) iDRAC Service Module is not installed and running or (2) Operating system BMC/iDRAC Pass-through is disabled in iDRAC.

  5. Collection Preferences: You can select datasets that must be filtered for Personally Identifiable Information (PII) (Fig. 2).

    iDRAC9 SupportAssist Collection
    Fig. 2: Collection Preferences

  6. Select the destination where Collection must be saved.

    • If the server is registered for SupportAssist workflow, the Send Now option is enabled. Selecting this option transmits the generated Collection directly to Dell EMC Support.
    • Save locally option allows you to save the generated Collection on the local system.
    • Save to Network option saves the generated Collection to user-defined CIFS or NFS share location.
      If the Save to Network option is selected, the user provided network details is saved as default for all future collections.
  7. Click Collect to proceed with Collection generation.

  8. Accept the End User Level Agreement (EULA) to continue the process.

Updating the system's drivers and firmware may resolve many of the issues that are captured in a SupportAssist collection, learn more about updating firmware and drivers on Dell EMC PowerEdge servers.

Access iDRAC9 documentation, by selecting the installed firmware version and then documentation.

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Article ID: SLN306670

Last Date Modified: 08/12/2020 01:57 PM

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