Sending the Support Assist Collection and RAID Controller Log to SupportAssist File Upload Portal


Sending the Support Assist Collection and RAID Controller Log to SupportAssist File Upload Portal


Description

File Upload Portal is a web-based application which allows the customer to upload files to Dell Technical support for support case resolution. It can be found at https://upload.dell.com. When a SupportAssist Technical Collections (SATC) is compiled, the preferred method of transferring the data to technical support is to upload it at this site.


Solution

Once logs have been collected all logs should be uploaded to Support Assist Tech Console. This tool will act as our single database for all logs, providing Engineers with a historical view. To upload the SATC at https://upload.dell.com, follow the below instructions.
  1. Browse to URL https://upload.dell.com
  2. Enter and Verify the Service Tag
  3. Enter contact name and email address. You can also specify Dell EMC Contact email
  4. Drag and drop or choose files to upload.
  5. Click upload

Further Information

  • For a full playlist of video tutorials on the use and functionality of SupportAssist, click here.
  • To find out how to generate a SATC using iDRAC7 or iDRAC8, click here.
  • To find out how to generate a SATC using iDRAC9, click here.

Need more help?
Find additional PowerEdge and PowerVault articles
Watch Part Replacement Videos for Enterprise products

Visit and ask for support in our Communities

Create an online support Request






Article ID: SLN320654

Last Date Modified: 03/24/2020 05:06 PM

Rate this article

Accurate
Useful
Easy to understand
Was this article helpful?
0/3000 characters
Please provide ratings (1-5 stars).
Please provide ratings (1-5 stars).
Please provide ratings (1-5 stars).
Please select whether the article was helpful or not.
Comments cannot contain these special characters: <>()\
characters left.