Using,Troubleshooting and Resolving Driver Issues on your Dell Webcam


Using,Troubleshooting and Resolving Driver Issues on your Dell Webcam



For information about, help using and fixing issues with your Webcam (webcamera, web cam), and how to enable or disable your webcam, refer to the section that matches the Operating System that is installed on your computer.

Bookmark this article as restarts of the computer are recommended during the process to help resolve issues.

Note: In Windows 10, the webcam drivers are built in (native) to all computers' Operating System. When you believe that your webcam drivers are not installed correctly in Windows 10, refer to the "Determine if the Webcam Driver is Installed in Windows 10" section for guidance.

Select the tabs below to find out more information.

Note: The Dell Webcam Central software is not available for Windows 10 or Windows 8(8.1), you must use Skype, Zoom, Google Meet, Cisco Webex, or Microsoft Teams instead. See the frequently asked questions below on how to get and use Skype, Zoom, Google Meet, Cisco Webex, or Microsoft Teams.
  • Where do I get the drivers for my webcam?
    In Windows 10, the drivers are built in (native) to the operating system for all computers.

    To determine if the Webcam driver is installed in Windows 10, perform the following steps:
    1. Press and hold the Windows (Windows Button) key, and then press the q key.
    2. In the search box type device manager.
    3. Select Device Manager (Control panel) in the list of results.
    4. Touch or click the plus (+) sign to the left of Cameras or Imaging Devices.
    5. Your webcam is working correctly, when there is no red (X), an exclamation mark (!) or down-arrow next to Integrated Webcam, (When there is no listing for Cameras or Imaging Devices, "Contact Technical Support.")
      Note: Windows 10 provides the drivers for your webcam, when there is a red (X), exclamation mark (!) or down-arrow next to Integrated Webcam, either:
      • Update your computer to the latest version of Windows 10. For more information, refer to Microsoft Knowledge Base article "Windows Update: FAQ."
      • Refer to The Webcam is Not Working Correctly tab for step-by-step instructions on removing and making Windows 10 reinstall the webcam drivers.

  • Where do I get Skype software for online meetings?
    You can get the Skype software from the "Skype" website.
    Note: Skype may have already been installed at the factory in Windows 10.

  • How do I use Skype software?
    You can get information about how to use Skype software from the "Skype support" website.
  • How do I get Skype to start?
    Refer to How to get and use Skype, Zoom, or Microsoft Teams and Start the Skype Software tab for step-by-step instructions.
  • Where do I get Zoom software for online meetings?
    You can get the Zoom software from the "Zoom" website.
    Note: You can change the language on the site from English to the desired language using the drop-down menu at the bottom of the page.

  • How do I use the Zoom software?
    You can get information about how to use the Zoom software from the "Zoom support" website.
    Note: You can change the language on the site from English to the desired language using the drop-down menu at the bottom of the page.

  • Where do I get the Microsoft Teams software for online meetings?
    You can get the Microsoft Teams software from the "Microsoft Teams" website.
  • How do I use the Microsoft Teams software?
    You can get information about how to use the Microsoft Teams software from the "Microsoft Teams support" website.
  • Where do I get Google Meet software for online meetings?
    You can get the Skype software from the "Google Meet" website.
  • How do I use Google Meet software?
    You can get information about how to use the Google Meet software from the "Google Meet How it Works" website.
  • Where do I get Cisco Webex software for online meetings?
    You can get the Cisco Webex software from the "Cisco Webex" website.
  • How do I use Cisco Webex software?
    You can get information about how to use the Cisco Webex software from the "Cisco Webex Support" website.
  • Where is the microphone for the webcam?
    The microphone is a small hole located next to the webcam lens (it may be on the right or the left side).
  • I am having trouble with my webcam microphone.
    Refer to The Webcam Microphone is not Working tab for step-by-step instructions.

Webcam issues in Windows 10 video - YouTube

In Windows 10, the drivers are built in (native) to the operating system for all computers.

  1. To reinstall the webcam drivers, perform the following steps.
    1. Close any applications that are using the webcam (this may include web pages). Save and close any applications that you are working on as the computer will need to restart.
    2. Press and hold the Windows (Windows Button) key, and then press the q key.
    3. In the search box type device manager.
    4. Select Device Manager (Control panel) in the list of results.
    5. Touch or click the plus (+) sign to the left of Cameras or Imaging Devices.
      Note: When there is no listing for Cameras or Imaging Devices, "Contact Technical Support."
    6. Touch and hold or right-click Integrated Webcam or USB camera.
    7. Touch or click Uninstall.
    8. Confirm the uninstall process by clicking OK.
    9. Once uninstalled, restart the computer.
      Note: Windows 10 will automatically detect and install the Webcam drivers.
    10. When the Webcam does still does not function, the webcam software should also be uninstalled and reinstalled after the drivers are installed. Contact the Webcam software provider for assistance.

  2. Run the automated tools provided in the SupportAssist tool (this will determine whether any newer drivers are available, and check for performance issues).
    1. Press and hold the Windows (Windows Button) key, and then press the q key.
    2. In the search box type supportassist.
    3. Select SupportAssist (Trusted Microsoft Store app) in the list of results.
      Note: When SupportAssist does not show up in the search results, browse to the "SupportAssist for PCs and tablets" page for information about downloading and installing SupportAssist.
    4. Touch or click Start Now to run all the tests.
      Note: You can touch or click the down arrow and then run the individual test, but for slow performance issues, we recommend running all the tests.
    5. SupportAssist runs the tests one by one and provides the results.

  3. Make sure the brightness settings and lighting and other Webcam (camera) adjustments are correct.
    1. A blank, black, or dark screen can be caused by low light conditions or when the webcam is in the wrong mode. Make sure to use the webcam in a well-lighted area.
    2. Adjust the brightness setting or any other webcam (camera) adjustments within the Webcam software you are using.
      • You can get information about how to use Skype software from the "Skype support" website.
      • You can get information about how to use the Zoom software from the "Zoom support" website.
        Note: You can change the language on the site from English to the desired language using the drop-down menu at the bottom of the page.

      • You can get information about how to use the Microsoft Teams software from the "Microsoft Teams support" website.
      • You can get information about how to use the Google Meet software from the "Google Meet How it Works" website.
      • You can get information about how to use the Cisco Webex software from the "Cisco Webex Support" website.

  4. Run the Dell PC Diagnostics for webcam issues. For more information, refer to the Dell Knowledge Base article "How to use the Dell PC Diagnostics."

    Once on the product support page for your device;

    1. Touch or click Camera under Test a specific device or create a custom test.
    2. Touch or click Test Selected Devices and follow the prompts
      Note: When the diagnostic test closes without displaying the results, "Contact Technical Support."

  1. Make sure the brightness settings and lighting and other Webcam (camera) adjustments are correct.
    1. A blank, black, or dark screen can be caused by low light conditions or when the webcam is in the wrong mode. Make sure to use the webcam in a well-lighted area.
    2. Adjust the brightness setting or any other webcam (camera) adjustments within the Webcam software you are using.
      • You can get information about how to use Skype software from the "Skype support" website.
      • You can get information about how to use the Zoom software from the "Zoom support" website.
        Note: You can change the language on the site from English to the desired language using the drop-down menu at the bottom of the page.

      • You can get information about how to use the Microsoft Teams software from the "Microsoft Teams support" website.
      • You can get information about how to use the Google Meet software from the "Google Meet How it Works" website.
      • You can get information about how to use the Cisco Webex software from the "Cisco Webex Support" website.

  1. Check the sound settings in the Webcam program you are using.

  2. When these steps do not resolve the issue, refer to Dell Knowledge Base article, "Sound/Audio Problems in Microsoft Windows."

  3. When the Microsoft Audio Recording Troubleshooter did not fix the issue, run the Dell PC Diagnostics for Microphone issues. For more information, refer to the Dell Knowledge Base article "How to use the Dell PC Diagnostics."

    Once on the product support page for your device;

    1. Make sure the volume on the computer is at full.
    2. Touch or click the Microphone under Test a specific device or create a custom test.
    3. Touch or click Test Selected Devices and follow the prompts.

Note: The Dell Webcam Central software is not available for Windows 10 or Windows 8(8.1), you must use Skype, Zoom, Google Meet, Cisco Webex, or Microsoft Teams instead. See the frequently asked questions below on how to get and use Skype, Zoom, Google Meet, Cisco Webex, or Microsoft Teams.
  • Where do I get Skype software for online meetings?
    You can get the Skype software from the "Skype" website.
    Note: Skype may have already been installed at the factory in Windows 10.

  • How do I use Skype software?
    You can get information about how to use Skype software from the "Skype support" website.
  • How to start the Skype software in Windows 10
    • Touch or click Start, touch, or click Skype on the Start screen.
    • Touch or click Start, touch, or click All Apps, scroll down until Skype appears. Touch or click Skype.
    • Press and hold the Windows (Windows Button) key, and then press the q key. In the Search box, type Skype, touch or click Skype (Modern application).

  • Where do I get Zoom software for online meetings?
    You can get the Zoom software from the "Zoom" website.
    Note: You can change the language on the site from English to the desired language using the drop-down menu at the bottom of the page.

  • How do I use the Zoom software?
    You can get information about how to use the Zoom software from the "Zoom support" website.
    Note: You can change the language on the site from English to the desired language using the drop-down menu at the bottom of the page.

  • Where do I get the Microsoft Teams software for online meetings?
    You can get the Microsoft Teams software from the "Microsoft Teams" website.
  • How do I use the Microsoft Teams software?
    You can get information about how to use the Microsoft Teams software from the "Microsoft Teams support" website.
  • Where do I get Google Meet software for online meetings?
    You can get the Skype software from the "Google Meet" website.
  • How do I use Google Meet software?
    You can get information about how to use the Google Meet software from the "Google Meet How it Works" website.
  • Where do I get Cisco Webex software for online meetings?
    You can get the Cisco Webex software from the "Cisco Webex" website.
  • How do I use Cisco Webex software?
    You can get information about how to use the Cisco Webex software from the "Cisco Webex Support" website.
  1. Press and hold the Windows (Windows Button) key, and then press the q key.
  2. In the search box type camera privacy settings.
  3. Select Camera privacy settings (System settings) in the list of results.

    There are four options to deny the software on your computer access to the Webcam.

    • Option 1:

      On some newer versions of Windows (1803 and newer), there is an option that denies access to Windows and apps from accessing the camera. Touch or click Change under Allow access to the camera on this device. Then touch or click the slider to toggle between Off and On.
      Note: When this is not an option, use one of the other options below.

    • Option 2:

      Touch or click the slider under Allow apps to access your camera to toggle access Off and On.
      Note: Denying access only blocks apps from accessing your camera. It does not block Windows.

    • Option 3:

      Touch or click the slider next to the software you do not want to have access to the Webcam under Choose which apps can access your camera, you can toggle access Off and On.
      Note: This does not prevent it from requesting to open the built-in Windows Camera app.

    • Option 4:

      Warning: These steps that are outlined below should not be performed by a computer novice, as changing settings other than outlined below in the Device Manager, could prevent your computer from working correctly.
      1. Press and hold the Windows (Windows Button) key, and then press the q key.
      2. In the search box type device manager.
      3. Select Device Manager (Control panel) in the list of results.
      4. Touch or click the arrow to the left of Imaging devices (it may also be listed as Cameras).
      5. Touch and hold or right-click the listing of Integrated Webcam, and then select Disable device. Confirm disabling the Webcam by touching or clicking Yes.
        Note: To enable the Webcam, perform the same steps but select Enable device instead.

Select the tabs below to find out more information.

Note: The Dell Webcam Central software is not available for Windows 10 or Windows 8(8.1), you must use Skype, Zoom, Google Meet, Cisco Webex, or Microsoft Teams instead. See the frequently asked questions below on how to get and use Skype, Zoom, Google Meet, Cisco Webex, or Microsoft Teams.
  • Where do I get the drivers for my webcam?
    In Windows 8 and Windows 8.1, the drivers are built in (native) to the operating system for all computers.
    Refer to The Webcam is Not Working Correctly tab for step-by-step instructions on how to remove and make Windows 8(8.1) reinstall the webcam drivers.

  • Where do I get Skype software for online meetings?
    You can get the Skype software from the "Skype" website.
  • How do I use Skype software?
    You can get information about how to use the Skype software from the "Skype support" website.
  • How do I get Skype to start?
    Refer to the How to get, use, and Start the Skype Software tab for step-by-step instructions.
  • Where do I get Zoom software for online meetings?
    You can get the Zoom software from the "Zoom" website.
    Note: You can change the language on the site from English to the desired language using the drop-down menu at the bottom of the page.

  • How do I use the Zoom software?
    You can get information about how to use the Zoom software from the "Zoom support" website.
    Note: You can change the language on the site from English to the desired language using the drop-down menu at the bottom of the page.

  • Where do I get the Microsoft Teams software for online meetings?
    You can get the Microsoft Teams software from the "Microsoft Teams" website.
  • How do I use the Microsoft Teams software?
    You can get information about how to use the Microsoft Teams software from the "Microsoft Teams support" website.
  • Where do I get Google Meet software for online meetings?
    You can get the Skype software from the "Google Meet" website.
  • How do I use Google Meet software?
    You can get information about how to use the Google Meet software from the "Google Meet How it Works" website.
  • Where do I get Cisco Webex software for online meetings?
    You can get the Cisco Webex software from the "Cisco Webex" website.
  • How do I use Cisco Webex software?
    You can get information about how to use the Cisco Webex software from the "Cisco Webex Support" website.
  • Where is the microphone for the webcam?
    The microphone is a small hole located next to the webcam lens (it may be on the right or the left side).
  • I am having trouble with my webcam microphone.
    Refer to The Webcam Microphone is not Working tab for step-by-step instructions.

In Windows 8(8.1), the drivers are built in (native) to the operating system for all computers.

  1. To reinstall the webcam drivers, perform the following steps.
    1. Close any applications that are using the webcam (this may include web pages). Save and close any applications that you are working on as the computer will need to restart.
    2. Move the mouse cursor to the upper right corner of the screen until the Charms Bar appears.
    3. Click Search.
    4. Right-click Computer.
    5. Click Properties.
    6. Click Device Manager in the upper left-hand corner.
    7. Click the arrow to the left of Imaging devices.
      Note: When there is not a listing for Imaging Devices, "Contact Technical Support."
    8. Right-click Integrated webcam or USB camera.
    9. Click Uninstall.
    10. Confirm the uninstall process by clicking OK.
    11. Once uninstalled, restart the computer.
      Note: Windows 8 and Windows 8.1 will automatically detect and install the Webcam drivers.
    12. If the Webcam still does not function, the webcam software should also be uninstalled and reinstalled after the drivers are installed. Contact the Webcam software provider for assistance.

  2. Run the automated tools provided in the SupportAssist tool (this will determine whether any newer drivers are available, and check for performance issues).
    1. Press and hold the Windows (Windows Button) key, and then press the q key.
    2. In the search box type supportassist.
    3. Select SupportAssist (Trusted Microsoft Store app) in the list of results.
      Note: When SupportAssist does not show up in the search results, browse to the "SupportAssist for PCs and tablets" page for information about downloading and installing SupportAssist.
    4. Touch or click Start Now to run all the tests.
      Note: You can touch or click the down arrow and then run the individual test, but for slow performance issues, we recommend running all the tests.
    5. SupportAssist runs the tests one by one and provides the results.

  3. Make sure the brightness settings and lighting are correct.
    1. A blank, black, or dark screen can be caused by low light conditions or when the webcam is in the wrong mode. Make sure to use the webcam in a well-lighted area.
      • You can get information about how to use the Skype software from the "Skype support" website.
      • You can get information about how to use the Zoom software from the "Zoom support" website.
        Note: You can change the language on the site from English to the desired language using the drop-down menu at the bottom of the page.

      • You can get information about how to use the Microsoft Teams software from the "Microsoft Teams support" website.
      • You can get information about how to use the Google Meet software from the "Google Meet How it Works" website.
      • You can get information about how to use the Cisco Webex software from the "Cisco Webex Support" website.

  4. Run the Dell PC Diagnostics for webcam issues. For more information, refer to the Dell Knowledge Base article "How to use the Dell PC Diagnostics."

    Once on the product support page for your device;

    1. Touch or click Camera under Test a specific device or create a custom test.
    2. Touch or click Test Selected Devices and follow the prompts
      Note: When the diagnostic test closes without displaying the results, "Contact Technical Support."

  1. Make sure the brightness settings and lighting are correct.
    1. A blank, black, or dark screen can be caused by low light conditions or when the webcam is in the wrong mode. Make sure to use the webcam in a well-lighted area.
    2. Adjust the brightness setting in the Skype software, for more information refer to the "Skype" website.

  1. Check the sound settings in the Webcam program you are using.

  2. When these steps do not resolve the issue, refer to Dell Knowledge Base article, "Sound/Audio Problems in Microsoft Windows."

  3. When the Microsoft Audio Recording Troubleshooter did not fix the issue, run the Dell PC Diagnostics for Microphone issues. For more information, refer to the Dell Knowledge Base article, "How to use the Dell PC Diagnostics."

    Once on the product support page for your device;

    1. Make sure the volume on the computer is at full.
    2. Touch or click the Microphone under Test a specific device or create a custom test.
    3. Touch or click Test Selected Devices and follow the prompts.

Note: The Dell Webcam Central software is not available for Windows 10 or Windows 8(8.1). When you have upgraded to Windows 10, you must use Skype, Zoom, Google Meet, Cisco Webex, or Microsoft Teams instead. See the frequently asked questions below on how to get and use Skype, Zoom, Google Meet, Cisco Webex, or Microsoft Teams.
  • Where do I get Skype software for online meetings?
    You can get the Skype software from the "Skype" website.
  • How do I use Skype software?
    You can get information about how to use the Skype software from the "Skype support" website.
  • How to start the Skype software in Windows 8(8.1)
    On the Start Screen, click Skype to start the program.
  • Where do I get Zoom software for online meetings?
    You can get the Zoom software from the "Zoom" website.
    Note: You can change the language on the site from English to the desired language using the drop-down menu at the bottom of the page.

  • How do I use the Zoom software?
    You can get information about how to use the Zoom software from the "Zoom support" website.
    Note: You can change the language on the site from English to the desired language using the drop-down menu at the bottom of the page.

  • Where do I get the Microsoft Teams software for online meetings?
    You can get the Microsoft Teams software from the "Microsoft Teams" website.
  • How do I use the Microsoft Teams software?
    You can get information about how to use the Microsoft Teams software from the "Microsoft Teams support" website.
  • Where do I get Google Meet software for online meetings?
    You can get the Skype software from the "Google Meet" website.
  • How do I use Google Meet software?
    You can get information about how to use the Google Meet software from the "Google Meet How it Works" website.
  • Where do I get Cisco Webex software for online meetings?
    You can get the Cisco Webex software from the "Cisco Webex" website.
  • How do I use Cisco Webex software?
    You can get information about how to use the Cisco Webex software from the "Cisco Webex Support" website.
Warning: These steps that are outlined below should not be performed by a computer novice, as changing settings other than outlined below in the Device Manager, could prevent your computer from working correctly.
  1. Press and hold the Windows (Windows Button) key, and then press the q key.
  2. In the search box type device manager.
  3. Select Device Manager in the list of results.
  4. Touch or click the arrow to the left of Imaging devices.
  5. Touch and hold or right-click the listing of Integrated Webcam, and then select Disable. Confirm disabling the Webcam by touching or clicking Yes.
    Note: To enable the Webcam, perform the same steps but select Enable instead.

Table of Contents:

  1. Frequently Asked Questions
  2. Troubleshooting Webcam Issues
    1. There is a Message or Error
    2. The Screen is Black, Blank or Dark
    3. The Webcam Microphone is not Working
    4. The Webcam Central Software Appears to be Horizontal
  3. Uninstall and Reinstall the Webcam Central software
  4. How to Start the Dell Webcam Software
  5. How to Use the Features of the Dell Webcam Central Software
  6. How to get and use Skype, Zoom or Microsoft Teams and Start the Skype Software
  7. How to run the Dell PC Diagnostics for Webcam Issues
  8. Disabling or Enabling the Webcam
Video (English Only) - Webcams Stay Connected

Video (English Only) - Dell Webcam Troubleshooting (Windows 7)

Video (English Only) - Dell-Integrated Webcam Support (Windows 7)


Frequently Asked Questions

  1. Where do I get the Dell Webcam Central software?
    Dell Webcam Central software is no longer available from My Dell Downloads. Contact "Technical Support" for help with obtaining a copy.
    Notes:
    • For more information, refer to Dell Knowledge Base article "My Dell Downloads & My Locker -- Frequently Asked Questions."
    • The Dell Webcam Central software is not available for Windows 10 or Windows 8(8.1) When you have upgraded to Windows 10, you must use Skype, Zoom, or Microsoft Teams instead. See the frequently asked questions below on how to get and use Skype, Zoom, or Microsoft Teams.
  2. How do I get the webcam to work?
    The Dell Webcam Central software must be installed in Windows XP and Windows Vista to start and use the webcam, as it provides the drivers for the camera. For more information, refer to How to Start the Dell Webcam Central Software.
  3. Where is the microphone for the webcam?
    The microphone is a small hole located next to the webcam lens (it may be on the right or the left side).
  4. I am having trouble with my webcam microphone.
    Refer to The Webcam Microphone is Not Working section for step-by-step instructions.
  5. I am having trouble with my webcam.
    Refer to the Troubleshooting Webcam Issues section for step-by-step instructions.
  6. Does the Dell Webcam Central software support an external USB webcam?
    The Dell Webcam Central software does not support an external USB webcam.
  7. Where do I get Skype software for online meetings?
    You can get the Skype software from the "Skype" website.
  8. How do I use Skype software?
    You can get information about how to use the Skype software from the "Skype support" website.
  9. Where do I get Zoom software for online meetings?
    You can get the Zoom software from the "Zoom" website.
    Note: You can change the language on the site from English to the desired language using the drop-down menu at the bottom of the page.

  10. How do I use the Zoom software?
    You can get information about how to use the Zoom software from the "Zoom support" website.
    Note: You can change the language on the site from English to the desired language using the drop-down menu at the bottom of the page.

  11. Where do I get the Microsoft Teams software for online meetings?
    You can get the Microsoft Teams software from the "Microsoft Teams" website.
  12. How do I use the Microsoft Teams software?
    You can get information about how to use the Microsoft Teams software from the "Microsoft Teams support" website.
  13. Where do I get Google Meet software for online meetings?
    You can get the Skype software from the "Google Meet" website.
  14. How do I use Google Meet software?
    You can get information about how to use the Google Meet software from the "Google Meet How it Works" website.
  15. Where do I get Cisco Webex software for online meetings?
    You can get the Cisco Webex software from the "Cisco Webex" website.
  16. How do I use Cisco Webex software?
    You can get information about how to use the Cisco Webex software from the "Cisco Webex Support" website.

Troubleshooting Webcam Issues


There is a Message or Error

Messages and errors such as No supported webcam connected, Please plug in a supported device and Close the other video streaming application to start video can be resolved by uninstalling, reinstalling, or updating the webcam driver.
The process for uninstalling and reinstalling the webcam driver depends on which operating system is installed on the computer.

Locate the Operating System that is on the computer from the options below.

Windows XP
  1. Close any applications that are using the webcam (this may include web pages). Save and close any applications that you are working on as the computer will need to restart.
  2. Update to the latest BIOS. For more information, refer to the Dell Knowledge Base article "BIOS - What it is and How to Download or Update your BIOS."
  3. Update to the latest Chipset version. For more information, refer to the Dell Knowledge Base article "Drivers and Downloads FAQs."
  4. For best results uninstalling the existing webcam driver before installing a new one is recommended.
    To uninstall the existing driver, perform the following steps:
    1. Click the Start button.
    2. Click Control Panel.
    3. Double-click the System icon.
    4. Click the Hardware tab.
    5. Click Device Manager.
    6. Click the plus (+) sign next to Imaging Devices.
      Note: When there is not a listing for Imaging Devices, "Contact Technical Support."
    7. Right-click Integrated Webcam, then click Uninstall.
    8. Confirm the uninstall process by clicking OK.
    9. Once uninstalled, restart the computer.
      (When the Hardware Wizard window opens after rebooting, click Cancel, then download and install the webcam drivers.)

Windows Vista
  1. Close any applications that are using the webcam (this may include web pages). Save and close any applications that you are working on as the computer will need to restart.
  2. Update to the latest BIOS. For more information, refer to the Dell Knowledge Base article "BIOS - What it is and How to Download or Update your BIOS."
  3. Update to the latest Chipset version. For more information, refer to the Dell Knowledge Base article "Drivers and Downloads FAQs."
  4. For best results uninstalling the existing webcam driver before installing a new one is recommended.
    To uninstall the existing driver, perform the following steps:
    1. Click Start
    2. Right-click Computer.
    3. Click Properties.
    4. Click Device Manager in the upper left-hand corner.
    5. Click Imaging devices.
      Note: When there is not a listing for Imaging Devices, "Contact Technical Support."
    6. Right-click the Integrated webcam.
    7. Click Uninstall.
    8. Confirm the uninstall process by clicking OK.
    9. Once uninstalled restart the computer.
      (When the Hardware Wizard window opens after rebooting, click Cancel, then download and install the webcam drivers.)

Windows 7
  1. Change the compatibility setting of the Dell webcam central software to Windows Vista (Service Pack 2).

    To change the compatibility setting of the Dell webcam central software, perform the following steps.
    1. Close the Dell webcam central software.
    2. Click Start.
    3. Click Computer.
    4. Double-click Local Disk (C:).
    5. Double-click Program Files (x86).
    6. Double-click Dell Webcam.
    7. Double-click Dell Webcam Central.
    8. Scroll until you locate the WebcamDell2 file.
    9. Right-click the WebcamDell2 file.
    10. Select Properties.
    11. Click the Compatibility tab.
    12. Click to check the box next to Run this program in compatibility mode for.
    13. Using the drop-down menu select Windows Vista (Service Pack 2).
    14. Click Apply
    15. Click OK.
    16. Start the Dell Webcam Central Software, for more information refer to the "How to Start the Dell Webcam Central Software" section. (If you still receive an error proceed to step 2.)
  2. Reinstall the webcam driver.
    To reinstall the webcam driver, perform the following steps.
    1. Close any applications that are using the webcam (this may include web pages). Save and close any applications that you are working on as the computer will need to restart.
    2. Update to the latest BIOS. For more information, refer to the Dell Knowledge Base article "BIOS - What it is and How to Download or Update your BIOS."
    3. Update to the latest Chipset version. For more information, refer to the Dell Knowledge Base article "Drivers and Downloads FAQs."
    4. Click Start.
    5. Right-click Computer.
    6. Click Properties.
    7. Click Device Manager in the upper left-hand corner.
    8. Click Imaging devices.
      Note: When there is not a listing for Imaging Devices, "Contact Technical Support."
    9. Right-click the Integrated webcam or USB camera.
    10. Click Uninstall.
    11. Confirm the uninstall process by clicking OK.
    12. Once uninstalled, restart the computer.
      Note: The drivers for most webcams are provided by Microsoft in Windows 7 and will be automatically reinstalled when the computer is restarted, however, there are specific drivers available for XPS notebooks (XPS L501X, XPS L502X, XPS L701X, XPS L702X) on the "Drivers and Downloads page." For more information, refer to Dell Knowledge Base article "FAQs- Drivers and Downloads." The webcam driver can be found under the Input section and is listed as Quanta- Driver on the Drivers and Downloads page.

    13. For best results, the webcam software should also be uninstalled and reinstalled after the drivers are installed, for more information refer to the "Uninstall and Reinstall the Webcam Central Software" section.

The screen is Black, Blank or Dark

A blank, black, or dark screen can be caused by low light conditions or is in the wrong mode. Make sure to use the webcam in a well-lighted area.

Note: The Inspiron One 2330 has a rotatable cover for the Webcam, which is located in the middle across the top of the screen, make sure it is in the open position cover.
  1. Start the Dell Webcam Central software, for more information refer to the "How to Start the Dell Webcam Central Software" section.
  2. Make sure Capture Mode is selected in the lower-right corner.
  3. Place something white in front of the webcam.
    • When the white object shows correctly to make sure to use the webcam in a well-lighted area
    • When the white object does not show at all, refer to the "Troubleshooting Webcam Issues" section.
    • When the white object is visible but the screen is dark, perform the following steps:
      1. Click Settings in the upper right corner.
      2. Move the slider bars under Backlight, Brightness, and Gamma to the right to make anything in front of the webcam more visible. When changing these settings do not resolve the issue, contact "Technical Support."

The Webcam Microphone is not Working

  1. Start the Dell Webcam Central software, for more information refer to the "How to Start the Dell Webcam Central Software" section.
  2. In the lower right-hand corner of the Dell Webcam Central window, click the drop-down arrow next to the picture of the microphone select Microphone.
  3. Click the picture of the microphone and make sure it is not muted (a bar will be shown across the microphone when it is muted).
  4. When these steps do not resolve the issue, refer to Microsoft Knowledge Base article, "Sound Problems in Microsoft Windows."
  5. When the Microsoft Knowledge Base article did not fix the issue, a diagnostic test is available for the microphone. To perform a diagnostic on the microphone on your computer, refer to the Dell Knowledge Base article, "How to use the Dell PC Diagnostics." Once on the Advanced tab, select Hardware and choose Microphone, then touch or click Run Diagnostics.
  6. Make sure the volume on the computer is at full and follow the prompts to test the microphone on your computer.

The Webcam Central Software Appears Horizontal

Download and install the latest video drivers for your computer, for more information refer to the Dell Knowledge Base article "FAQs- Drivers and Downloads."


Uninstall and Reinstall the Webcam Central Software

The process for uninstalling and reinstalling the webcam software depends on which Operating System your computer has installed. Refer to the steps for the Operating System that is installed on your computer.

Windows 7 and Vista

Warning: Dell Webcam Central software is no longer available from My Dell Downloads unless you have a copy that is downloaded and saved already. It is not recommended that you uninstall the Dell Webcam Central software. Contact Technical Support for help with obtaining a copy. For more information, refer to Dell Knowledge Base article "My Dell Downloads & My Locker -- Frequently Asked Questions."

To uninstall the Dell webcam central software, perform the following steps:

  1. Click Start.
  2. Click Control Panel.
  3. Using the drop-down menu next to View by: in the upper-right corner, select Large Icons.
  4. Click Programs and Features.
  5. Click Dell Webcam Central.
  6. Click Uninstall.
  7. Confirm the uninstall process by clicking OK.
  8. Once uninstalled, restart the computer.

To download the latest version of Webcam Central for your Dell computer, perform the following steps:

Notes:

When these steps do not resolve the issue, a diagnostic test is available for the webcam. Refer to the "How to Run the Dell PC Diagnostics for Webcam Issues" section.


Windows XP

To uninstall the Dell webcam central software, perform the following steps:

  1. Click the Start button, and then click Control Panel.
  2. Click Classic View in the upper left-hand corner.
  3. Double-click Add/Remove Programs.
  4. Click to highlight the Dell Webcam Central.
  5. Click Change/Remove.
  6. Click Remove.
  7. Click OK and follow the instructions within the uninstall wizard.
  8. Click the red X in the upper right-hand corner of the Add/Remove Programs window.
  9. Restart the computer.

To reinstall the Dell Webcam Central, use the CD that came with your Dell computer.

  1. When you do not have your Dell Webcam Software CD, it may be downloaded from this link "Dell Webcam Central," this version of the software is supported on the computers that are listed in (Table 1) using the Operating Systems that are listed in (Table 2), but may work on other computers.
  2. For additional assistance, please visit the "Dell Community Forums."
    When these steps do not resolve the issue, a diagnostic test is available for the webcam. Refer to the "How to Run the Dell PC Diagnostics for Webcam Issues" section.
    Computers Supported
    Alienware Area 51
    Alienware Area-51 ALX
    Alienware Aurora
    Alienware Aurora ALX
    Inspiron 14 1440
    Inspiron 1440
    Inspiron 535
    Inspiron 535s
    Inspiron 537
    Inspiron 537s
    Inspiron 545
    Inspiron 545s
    Inspiron 546
    Inspiron 546s
    Dell Precision T3600
    Studio 1440
    Studio 15 1555
    Studio 1555
    Studio Desktop D540
    Studio Slim D540S
    Studio XPS 435T/9000
    Studio XPS M1340
    Studio XPS M1640
    Vostro 1320
    Vostro 1520
    Vostro 1720
    Vostro 220
    Vostro 220s
    Vostro 420
    Table 1: Computers Supported by This Version of Dell Webcam Central
    Operating System Supported
    Microsoft Windows 7 32-bit
    Microsoft Windows 7 64-bit
    Microsoft Windows Vista 32-bit
    Microsoft Windows Vista 64-bit
    Microsoft Windows XP
    Microsoft Windows XP x64
    Microsoft Windows XP Embedded
    Microsoft Windows 2000
    Table 2: Operating System Supported by This Version of Dell Webcam Central

How to Start the Dell Webcam Central Software

  1. Make sure to start the Dell Webcam Central in a well-lighted area (low light conditions can cause a blank, black, or dark screen).
  2. Click Start
  3. Click All Programs
  4. Click Dell Webcam
  5. Click Webcam Central to start the program.

How to Use the Features of the Dell Webcam Central Software

  1. Click the ? in the upper right corner.
  2. Click Help.
  3. You can open each section to find out how to use the features or search for the feature you want to know about.
    Note: For more information about the features available in Webcam Central 2.0, refer to the Dell Knowledge Base article "A guide to Webcam Central 2.0 for your Dell PC."

How to get and use Skype, Zoom or Microsoft Teams and Start the Skype Software


Note: The Dell Webcam Central software is not available for Windows 10 or Windows 8(8.1). When you have upgraded to Windows 10, you must use Skype, Zoom, Google Meet, Cisco Webex, or Microsoft Teams instead. See the frequently asked questions below on how to get and use Skype, Zoom, Google Meet, Cisco Webex, or Microsoft Teams.
  • Where do I get Skype software for online meetings?
    You can get the Skype software from the "Skype" website.
  • How do I use Skype software?
    You can get information about how to use the Skype software from the "Skype support" website.
  • How to start the Skype software
    1. Click Start.
    2. Click All Programs.
    3. Click Skype.

  • Where do I get Zoom software for online meetings?
    You can get the Zoom software from the "Zoom" website.
    Note: You can change the language on the site from English to the desired language using the drop-down menu at the bottom of the page.

  • How do I use the Zoom software?
    You can get information about how to use the Zoom software from the "Zoom support" website.
    Note: You can change the language on the site from English to the desired language using the drop-down menu at the bottom of the page.

  • Where do I get the Microsoft Teams software for online meetings?
    You can get the Microsoft Teams software from the "Microsoft Teams" website.
  • How do I use the Microsoft Teams software?
    You can get information about how to use the Microsoft Teams software from the "Microsoft Teams support" website.
  • Where do I get Google Meet software for online meetings?
    You can get the Skype software from the "Google Meet" website.
  • How do I use Google Meet software?
    You can get information about how to use the Google Meet software from the "Google Meet How it Works" website.
  • Where do I get Cisco Webex software for online meetings?
    You can get the Cisco Webex software from the "Cisco Webex" website.
  • How do I use Cisco Webex software?
    You can get information about how to use the Cisco Webex software from the "Cisco Webex Support" website.

How to run the Dell PC Diagnostics for Webcam Issues

To perform a diagnostic on the webcam on your computer, for webcam issues. For more information, refer to the Dell Knowledge Base article, "How to use the Dell PC Diagnostics."

Once on the product support page for your device;

  1. Touch or click Camera under Test a specific device or create a custom test.
  2. Touch or click Test Selected Devices and follow the prompts.
    When the diagnostic test closes without displaying the results, contact "Technical Support."

Disabling or Enabling the Webcam

Warning: These steps that are outlined below should not be performed by a computer novice, as changing settings other than outlined below in the Device Manager, could prevent your computer from working correctly.
  1. Touch or click Start.
  2. In the search box type device manager.
  3. Select Device Manager in the list of results.
  4. Touch or click the arrow to the left of Imaging devices (it may also be listed as Cameras).
  5. Touch and hold or right-click the listing of Integrated Webcam, and then select Disable device. Confirm disabling the Webcam by touching or clicking Yes.
    Note: To enable the Webcam, perform the same steps but select Enable device instead.
  1. Press and hold the Windows (Windows Button) key, and then press the q key.
  2. In the search box type device manager.
  3. Select Device Manager (Control panel) in the list of results.
  4. Touch or click the plus (+) sign to the left of Cameras or Imaging Devices.
  5. Your webcam is working correctly, when there is no red (X), an exclamation mark (!) or down-arrow next to Integrated Webcam, (When there is no listing for Cameras or Imaging Devices, "Contact Technical Support.")
    Note: Windows 10 provides the drivers for your Webcam, when there is a red (X), exclamation mark (!) or down-arrow next to Integrated Webcam, either:
    • Update your computer to the latest version of Windows 10. For more information, refer to Microsoft Knowledge Base article "Windows Update: FAQ."
    • Refer to The Webcam is Not Working Correctly tab within the "Windows 10" section for step-by-step instructions on how to remove and make Windows 10 reinstall the webcam drivers.


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Article ID: SLN85507

Last Date Modified: 09/17/2020 03:52 AM

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