This article provides information about installing, using, and troubleshooting Dell Digital Delivery.
Dell Digital Delivery is a flexible, new way to buy customizable software. Dell will automatically download and install the software that you want using a preinstalled application on select quick-ship systems. All that it takes is an Internet connection and a few minutes, so you can enjoy the customization Dell stands for without the wait and get right back to work.
Dell Digital Delivery allows you to purchase software along with your computer, and then download and install that software automatically upon receiving your computer.
When you purchase software at the time the new system is ordered, you will not receive media (CDs or DVDs) or printed documentation for these applications.
When the system is powered on for the first time, Dell Digital Delivery will initialize after roughly 10 minutes.
If the application did not initialize due to any reason starting the first time, it will run on the second start of the system.
After the Dell Digital Delivery application starts, you will be shown the option to "Download Now," "Remind Me Later," and "Do Not Download." (Figure 1)
If you choose "Remind Me Later," you will be asked again the next time the system is started, and on subsequent restarts until you decide to begin the download.
Figure 1: Dell Digital Delivery
The software will download and install automatically, and indicate when setup is complete. If a restart of the system is necessary, you will be prompted to do so. Newly installed programs can be accessed from the start menu, and will be highlighted.
The entitlement for the license (and download) is kept available for 8 years or 10 downloads, and is not related to the hardware warranty.
In the case of a system exchange, the entitlement for Dell Digital Delivery (DDD) is transferred to the new service tag.
When the customer downloads an application, a copy of the installer is kept on their hard drive. So, a reinstall only requires another download if the HDD is replaced, wiped, etc. A simple uninstall, reinstall, or repair typically will not require a download.
The Dell Digital Delivery application launches automatically after 10 minutes, once the system is connected to the Internet, after restarting your computer the first time. The application automatically identifies your hardware configuration, and then downloads and installs the software that you have purchased.
You can also postpone downloads to a more convenient time or reinstall your software. You do not need to create backup media of the software as the software can be downloaded using the Dell Digital Delivery application.
Click All Programs
Click Dell Digital Delivery (Figure 2)
Figure 2: Launch from start menu
Double-click the Dell Digital Delivery Icon in the notification area of your desktop.
Ensure that you are connected to the Internet. In the Dell Digital Delivery window, click Download Now. (Figure 3)
Figure 3: Download Now
Usually the software download is completed in a few minutes. The duration of the download will vary depending on the amount of software you purchased and the speed of the Internet connection. After the software installation is complete, the Dell Digital Delivery application notifies and prompts you to close the application window. The newly installed software can be accessed through the Start menu.
Dell Digital Delivery will be available as a tile on the Windows 8 Start Screen. Since the Dell Digital Delivery app is installed as a Desktop App, the Dell Digital Delivery tile will be among the Desktop Apps tiles.
Figure 4: Windows 8 Metro Screen
For information about problems with Dell Digital Delivery, see the Troubleshooting section in the following article:
1. How Do I Uninstall or Reinstall a Digitally Delivered Program?
To uninstall a program from Dell Digital Delivery, go to Start -> Settings -> Control Panel and choose Add or Remove Programs. Find the program that you wish to remove on the list and select it. Follow the instructions to remove the program.
To Reinstall a program purchased through Dell Digital Delivery, after removing the program go to Start, Programs, Dell, and select Dell Digital Delivery. The program will start and allow you to download any purchased programs that are not currently installed on the computer by clicking Reinstall.
2. How Do I Find the License Key if Needed for Reinstall?
In the Dell Digital Delivery application window, after installing the application, there will be an info icon. Click this icon to access a sub menu which provides options to reinstall the application and view application key. (Figure 5)
Figure 5: Information Icon
3. How Can I Reinstall the Entire Dell Digital Delivery Program?
The Dell Digital Delivery software can be downloaded and installed from the Dell Support Website/Drivers & Downloads. Enter your computer's service tag to find the Dell Digital Delivery software. The Service Tag is on a sticker that is attached to your computer.
Article ID: SLN153764Last Date Modified: 06/25/2020 02:52 PM