How to Use the Dell Wyse USB Imaging Tool to Update Firmware


How to Use the Dell Wyse USB Imaging Tool to Update Firmware


This article provides step-by-step instructions to updating Wyse thin client firmware using the Dell Wyse USB Imaging Tool for Windows 10 IoT, ThinOS, and ThinLinux.


Affected Products:

Wyse 3010 Thin Client
Wyse 3020 Thin Client
Wyse 3030 LT Thin Client
Wyse 3040 Thin Client
Wyse 5010 Thin Client
Wyse 5020 Thin Client
Wyse 5040 AIO Thin Client
Wyse 5050 AIO Thin Client
Wyse 5060 Thin Client
Wyse 5070 Thin Client
Wyse 5470 Thin Client
Wyse 5470 AIO Thin Client
Wyse 7010 Thin Client
Wyse 7020 Thin Client
Wyse 7040 Thin Client

Affected Platforms:

Windows 10 IoT
ThinLinux
ThinOS




To successfully update the thin client, the update requires:

  • A USB storage device.
  • A computer running a Windows operating system.
  • A third-party file archive program.
    • Examples of a file archive program include (but aren't limited to):
      • WinRAR
      • 7-Zip
      • PeaZip
Warning: The USB storage device will be erased. Back up any data from the USB storage device prior to following these steps to avoid data loss.

The thin client firmware update process differs between Windows 10 IoT, ThinLinux, and ThinOS. Click the appropriate firmware for more information.

To update the thin client:

  1. Plug the USB storage device into a computer running Windows.
  2. Download the Dell Wyse USB Imaging Tool.
Note: For more information, reference How to Download the Dell Wyse USB Imaging Tool.
  1. Install the Dell Wyse USB Imaging Tool.
Note: For more information, reference How to Install the Dell Wyse USB Imaging Tool.
  1. Download Windows 10 IoT from https://dell.com/support.
Note: For more information, reference How to Download Firmware for Dell Wyse Thin Clients.
  1. Use a file archive program to extract the operating system image to C:\Wyse Firmware.

extract file

Note: The operating system image name may differ from the example image.
Warning: Data on the USB storage device must be backed up to another location prior to completing any further steps to avoid data loss.
  1. Right-click the USB storage device and then select Format.

Format

  1. Set the File system to NTFS and then click Start.

NTFS

  1. In Windows Explorer, navigate to C:\Program Files (x86)\Wyse\USB Firmware Tool\.
  2. Right-click USBImagingTool.exe and then select Run as administrator.

USB Imaging Tool

  1. Confirm the formatted USB drive is selected as the Available drive.

Available Drive

Note: The drive letter of the USB storage device may differ from the example image.
  1. Click Image Push.

Image Push

  1. Select 64 bit for the OS architecture.

Select OS architecture

  1. If prompted, click OK.

Dell Wyse USB Imaging Tool

  1. Click the + at the bottom of the pane.

+

  1. Change the file type from .rsp to .xml.

File Name

  1. Navigate to C:\Wyse Firmware, locate the .xml image, and then click Open.

Open

  1. Click Configure USB Drive.

Configure USB Drive

  1. Once configured, remove the USB storage device.

Successfully configured USB Drive

  1. From the thin client, power off the device and then plug in the USB storage device (Step 18).
  2. Power on the thin client and then press F12 when prompted to access the boot menu.
Note: Some thin clients may use P instead of F12 to access the boot menu.
  1. Select the USB storage device from the list and then press Enter.

USB storage device

Note: The name of the USB storage device may differ from the example image.
  1. The Dell Wyse USB Imaging Tool will load. Select the image to push.

Dell Wyse USB Imaging Tool

  1. Click OK.

OK

  1. The firmware will install. Once finished, click OK.

OK

To update the thin client:

  1. Plug the USB storage device into a computer running Windows.
  2. Download the Dell Wyse USB Imaging Tool.
Note: For more information, reference How to Download the Dell Wyse USB Imaging Tool.
  1. Install the Dell Wyse USB Imaging Tool.
Note: For more information, reference How to Install the Dell Wyse USB Imaging Tool.
  1. Download ThinOS from https://dell.com/support.
Note: For more information, reference How to Download Firmware for Dell Wyse Thin Clients.
  1. Use a file archive program to extract the operating system image to C:\Wyse Firmware.

extract the OS

Note: The operating system image name may differ from the example image.
Warning: Data on the USB storage device must be backed up to another location prior to completing any further steps to avoid data loss.
  1. Right-click the USB storage device and then select Format.

Format

  1. Select File system to NTFS and then click Start.

NTFS

  1. In Windows Explorer, navigate to C:\Program Files (x86)\Wyse\USB Firmware Tool\.
  2. Right-click USBImagingTool.exe and then select Run as administrator.

USB Imaging Tool

  1. Confirm the formatted USB drive is selected as the Available drive.

Available drive

Note: The drive letter of the USB storage device may differ from the example image.
  1. Click Image Push.

Image Push

  1. Select 64 bit for the OS architecture.

Select OS architecture

  1. If prompted, click OK.

Dell USB Imaging Tool

  1. Click the + at the bottom of the pane.

+

  1. Change the file type from .rsp to .xml.

Change file type

  1. Navigate to C:\Wyse Firmware, locate the .xml image, and then click Open.

Open

  1. Click Configure USB Drive.

Configure USB Drive

  1. Once configured, remove the USB storage device.

Remove USB storage device

  1. From the thin client, power off the device and then plug in the USB storage device (Step 18).
  2. Power on the thin client and then press F12 when prompted to access the boot menu.
Note: Some thin clients may use P instead of F12 to access the boot menu.
  1. Select the USB storage device from the list and then press Enter.

USB storage device

Note: The name of the USB storage device may differ from the example image.
  1. The Dell Wyse USB Imaging Tool will load. Select the image to push.

Dell Wyse USB Imaging Tool

  1. Click OK.

OK

  1. The firmware will install. Once finished, click OK.

OK

To update the thin client:

  1. Plug the USB storage device into a computer running Windows.
  2. Download the Dell Wyse USB Imaging Tool.
Note: For more information, reference How to Download the Dell Wyse USB Imaging Tool.
  1. Install the Dell Wyse USB Imaging Tool.
Note: For more information, reference How to Install the Dell Wyse USB Imaging Tool.
  1. Download ThinLinux from https://dell.com/support.
Note: For more information, reference How to Download Firmware for Dell Wyse Thin Clients.
  1. Use a file archive program to extract the operating system image to C:\Wyse Firmware.

Extract the operating system

Note: The operating system image name may differ from the example image.
Warning: Data on the USB storage device must be backed up to another location prior to completing any further steps to avoid data loss.
  1. Right-click the USB storage device and then select Format.

format

  1. Select File system to NTFS and then click Start.

NTFS

  1. In Windows Explorer, navigate to C:\Program Files (x86)\Wyse\USB Firmware Tool\.
  2. Right-click USBImagingTool.exe and then select Run as administrator.

USB Imaging Tool

  1. Confirm the formatted USB drive is selected as the Available drive.

Available Drive

Note: The drive letter of the USB storage device may differ from the example image.
  1. Click Image Push.

Image Push

  1. Select 64 bit for the OS architecture.

Select OS architecture

  1. If prompted, click OK.

Dell Wyse USB Imaging Tool

  1. Click the + at the bottom of the pane.

Dell Wyse USB Imaging Tool

  1. Change the file type from .rsp to .xml.

Change file type

  1. Navigate to C:\Wyse Firmware, locate the .xml image, and then click Open.

Open

  1. Click Configure USB Drive.

Configure USB Drive

  1. Once configured, remove the USB storage device.

Remove USB storage device

  1. From the thin client, power off the device and then plug in the USB storage device (Step 18).
  2. Power on the thin client and then press F12 when prompted to access the boot menu.
Note: Some thin clients may use P instead of F12 to access the boot menu.
  1. Select the USB storage device from the list and then press Enter.

Select USB storage device

Note: The name of the USB storage device may differ from the example image.
  1. The Dell Wyse USB Imaging Tool will load. Select the image to push.

Dell Wyse USB IMaging Tool

  1. Click OK.

OK

  1. The firmware will install. Once finished, click OK.

OK



Article ID: SLN289677

Last Date Modified: 09/09/2020 12:45 PM

Rate this article

Accurate
Useful
Easy to understand
Was this article helpful?
0/3000 characters
Please provide ratings (1-5 stars).
Please provide ratings (1-5 stars).
Please provide ratings (1-5 stars).
Please select whether the article was helpful or not.
Comments cannot contain these special characters: <>()\
characters left.