How to Download and Use the Dell OS Recovery Image in Microsoft Windows


How to Download and Use the Dell OS Recovery Image in Microsoft Windows


Do you need to reinstall Microsoft Windows or Linux on your Dell PC due to a system crash, hard drive replacement, etc.?
The Dell OS Recovery Tool helps you download a customized Dell recovery image of Microsoft Windows or Linux that was preinstalled on your Dell PC. Dell OS Recovery Tool now supports downloading SupportAssist OS Recovery for supported Dell PCs. Follow the steps below to download the utility, create a USB recovery media and reinstall Microsoft Windows or Linux on your Dell PC.


What you need

  • Service Tag of the Dell PC on which you want to install Microsoft Windows or Linux
  • Download and install Dell OS Recovery Tool (runs in Microsoft Windows only)
  • Blank USB flash drive with at least 16 GB of free space
  • Microsoft .Net Framework 4.5.2 or higher
  • Administrator user rights and at least 16 GB of available storage space to download the Dell ISO recovery image
Note: For instructions on downloading the operating system recovery image and creating a USB recovery key in Linux, refer to Dell knowledge base article, "How to download and use the Dell OS Recovery Image in Linux."


Using the Dell OS Recovery Tool

Dell OS Recovery Tool helps you create a USB recovery media using Dell ISO recovery image that is customized for your Dell PC. Dell OS Recovery Tool allows you to download either Microsoft Windows or Linux operating system, whichever was preinstalled on your Dell PC. To create a USB recovery media using a Windows PC:

Pre-requisites - Download and install the Dell OS Recovery Tool on your Windows PC.

  1. Click Start, then open the Dell OS Recovery Tool application.
    Note: Click Yes in the User Account Control prompt.

  2. Select a computer and click Next
    • Using the same Dell PC - Click This Computer
    • Using another working PC - Under Another computer, enter the Service Tag of the Dell PC and click Search(magnifying glass icon)

  3. Connect a USB flash drive with at least 16 GB of storage space available to the PC.

  4. Under USB drive, select the USB flash drive that you would like to utilize to create the USB recovery media. Check the button "I understand that the selected drive will be reformatted and existing data will be deleted."
    Warning: It is highly recommended that you back up any important data from the USB flash drive. Dell OS Recovery Tool formats the USB flash drive and all data on the USB flash drive is lost permanently.

  5. To begin downloading the operating system for your Dell PC, click Download.
    Note: The original preinstalled operating system for your Dell PC is automatically identified by Dell OS Recovery Tool

  6. Once the process is complete, you are presented with a summary screen.
Create a recovery USB drive for your Dell computer
Figure 1: Create a recovery USB key for your Dell computer using Dell OS Recovery Tool (image in English)


Using the USB recovery media to install Microsoft Windows

  1. Connect the USB recovery media that you created to the Dell PC where you want to install Microsoft Windows.
  2. Restart the PC and when the Dell logo appears, tap F12 key until you see Preparing one time boot menu in the top-right corner of the screen.
  3. On the boot menu, select the USB drive and press Enter.
  4. On the Choose an option screen, click Troubleshoot, and then click Recover from a drive.
  5. Follow the on-screen instructions to finish installing Microsoft Windows.
    The installation process takes some time and your PC may restart several times.
Note: For PCs with Windows 10 preinstalled, find more information about recovering the operating system using SupportAssist OS Recovery.
  1. Connect the USB drive to the Dell PC where you want to install Microsoft Windows.
  2. Restart the PC. When the Dell logo appears, tap F12 key until you see Preparing one time boot menu in the top-right corner of the screen.
  3. On the boot menu, under UEFI boot, select your USB drive and press Enter.
  4. When Windows Setup appears, select your preferences.
  5. On the Windows Installation dialog box, click Install Now.
  6. Review the license agreement, and select I accept the license terms.
  7. On the Which type of installation do you want? screen, click Custom (advanced).
  8. On the Where do you want to install Windows window, select the largest internal disc as the Primary Partition, then click Next.
    If the Primary Partition shows 0 GB free, select Unallocated Space and click Next.
  9. Windows Setup automatically creates a new Windows partition, formats it, and then begins installing Windows.
    The installation process takes some time and your PC may restart several times.
For instructions on how to reinstall Linux using the USB recovery key, refer to the Dell knowledge base article, "Installing Linux operating system using the USB recovery key."
For instructions on how to download the operating system recovery image and create a USB recovery key in Linux or a non-Windows PC, refer to the Dell knowledge base article, "How to download and use the Dell OS Recovery Image in Linux."


Frequently asked questions

The Advanced Mode in Dell OS Recovery Tool allows you to create a USB recovery key using a manually-downloaded operating system image file (ISO). This is useful if you are downloading the operating system recovery image on a non-Windows PC and creating a USB recovery key on a Windows PC using the Dell OS Recovery Tool.

Create a USB recovery media using an ISO image

  1. Click Search(magnifying glass icon)
  2. In the pop-up window, browse to the folder location of the operating system ISO image file
  3. Select the .iso file and click Open
  4. Click Next
  5. Connect a USB flash drive with at least 16 GB of storage space available to the PC.
  6. Under USB drive, select the USB flash drive that you would like to utilize to create the USB recovery media and check the button "I understand that the selected drive will be reformatted and existing data will be deleted."
    Warning: It is highly recommended that you back up any important data from the USB flash drive. Dell OS Recovery Tool formats the USB flash drive and all data on the USB flash drive is lost permanently.
  7. Select the Partition Style
    • GPT - Windows 10
    • MBR - For any other operating system
  8. To begin creating the USB recovery media, click Burn OS
  9. Once the process is complete, you return to the main Advanced Mode screen.
Using the Advanced Mode on Dell OS Recovery Tool
Figure 2: Creating a recovery USB key using an ISO image on Dell OS Recovery Tool (image in English)

Windows 10 recovery image enables you to format the hard drive and install a fresh copy of Windows 10 on your computer. File size of this recovery image is considerably higher than the Windows 10 Automated by SupportAssist.


Recovery image that is named Windows 10 Automated by SupportAssist enables you to create a recovery USB drive that supports SupportAssist OS Recovery.

Figure 3: Difference between Windows 10 Automated by SupportAssist and Windows 10 images (image in English)

SupportAssist OS Recovery is supported on select Dell computers that run a Dell factory-installed Microsoft Windows 10 operating system.

Key features of SupportAssist OS Recovery:

  • Scan Hardware—Run a diagnostic scan on your computer to detect hardware issues.
  • Repair System—Troubleshoot common issues that may occur before your computer boots to the operating system. This option enables you to avoid the need to restore your computer to its factory state.
  • Back Up Files—Create a copy of your personal files on an external storage device.
  • Restore System—Restore the operating system and default applications to the state they were in, when your computer was shipped from the Dell factory.
  • Cloud Image Restore—Download and install new operating system on your computer along with the default drivers and applications.

For more information, see the Dell knowledgebase article How to Use Dell SupportAssist OS Recovery

Dell SupportAssist OS Recovery provides a recovery environment with tools to diagnose and troubleshoot issues that may occur before your computer boots to the operating system. When your computer is unable to boot to the operating system even after repeated attempts, it automatically starts SupportAssist OS Recovery. The recovery environment enables you to diagnose hardware issues, repair your computer, back up your files, or restore your computer to its factory state.

SupportAssist OS Recovery is available only on certain Dell systems that run a Dell factory-installed Microsoft Windows 10 operating system. For the list of systems where SupportAssist OS Recovery is available, see the Dell SupportAssist OS Recovery Support Matrix at Dell.com/ServiceabilityTools.

The Dell OS Recovery Tool utility works on any Windows-based PC. Follow the instructions in the Using the Dell OS Recovery Tool section of this Dell knowledge-base article.

Dell OS Recovery Tool utility works on Windows-based PCs only. To manually download the Windows or Linux ISO file on a non-Windows PC:

  1. Browse to Dell Recovery Image website from a non-Windows PC.
  2. Enter the Service Tag of the Dell PC and verification code, and click Check Availability.
  3. Select the Windows or Linux operating system and click Download Selected Files.
  4. Review and agree to the Terms and Conditions, click Continue for the download to begin.
  5. Save the Dell ISO recovery image file on your PC.

For instructions on downloading the operating system recovery image and creating a USB recovery key in Linux or a non-Windows PC, refer to the Dell knowledge base article, "How to download and use the Dell OS Recovery Image in Linux."

Dell Windows recovery image is available for 64-bit Microsoft Windows operating systems only.

Dell OS Recovery Tool can pause and resume the download if there is a network connectivity issue. Download resumes when the network connection is restored.

Typical Windows ISO files are between 5-16 GB in size (varies across different Windows operating systems). Download duration can also vary based on network speed and download size.

To successfully boot to the USB or DVD recovery media to install Microsoft Windows 7 on the Dell PC:

  1. Restart your PC.
  2. Tap F12 key while the PC is restarting and boot into BIOS or System Setup.
  3. Disable Secure Boot.
  4. Enable Legacy Boot in the BIOS.
  5. Save the BIOS settings, and reboot the PC.
Note: For specific instructions on enabling or disabling Secure Boot or Legacy Boot on your Dell PC, refer to the User Guide of your PC.

If you download a large file through a Dell online application (such as Dell Windows Recovery Image website), you may receive a "Not enough space on drive" error. This is normally due to a space limitation on the drive that files are being saved to. Some images that are downloaded through Dell Windows recovery image can be up to 16 GB in file size.

To correct this error, you may need to free up additional disk space on the hard drive. For information about freeing up disk space in Microsoft Windows, refer to Microsoft's knowledge base articles:

Also, if you have an external hard drive or secondary hard drive with more disk space, simply select that drive to save the files to.

You can try to resolve this issue by using a different brand USB drive.

The operating system recovery image may not contain the latest device drivers for your Dell PC. Latest device drivers are available at Dell Drivers & Downloads website. After installing the operating system, it is highly recommended that you download and install the latest device drivers.

To learn more about downloading and installing device drivers, refer to the Dell knowledge-base article Drivers & Downloads - FAQs

If the Dell OS Recovery tool fails to launch after installation or if running the installer does not start the installation process, please temporarily disable any anti-virus or anti-malware software that may be installed on the system and try running the application or installer again.



Out of Warranty support Out of warranty? No problem click here, enter your Service Tag and view our offers.
Currently, offers are only available for US, Canada, UK, and France PC Customers. Server and Storage not applicable.




Article ID: SLN299044

Last Date Modified: 06/15/2020 03:18 AM

Rate this article

Accurate
Useful
Easy to understand
Was this article helpful?
0/3000 characters
Please provide ratings (1-5 stars).
Please provide ratings (1-5 stars).
Please provide ratings (1-5 stars).
Please select whether the article was helpful or not.
Comments cannot contain these special characters: <>()\
characters left.