Windows 10 install with NVMe SSD and SATA drives

Windows 10 install with NVMe SSD and SATA drives

This article provides the information on "Installing Windows 10 on systems that contain both NVMe SSD and SATA storage options present".

Windows 10 Install Fails

The current Dell Windows 10 media will fail to install on systems that are configured with both Serial ATA (SATA) Hard Disk Drives (HDD)s and Non-Volatile Memory (NVMe) high performance Peripheral Component Interconnect Express (PCIe) Solid State Drives (SSDs).

There is a incompatibility between the Current Windows 10 recovery environment (WinRE) storage drivers and the NVMe high performance SSD drivers when there is a combination of SSDs and HDDs on the same system.

NVMe SSD drives are available on select Dell systems such as:

  • OptiPlex 7440, 7040, 5040
  • Latitude E7470, E7270, E5270, E5470, E5570
  • Precision 3510, 5510, 7510, 7710
  • XPS 9350, 9550, 9250
  • Alienware X51, 15 R2, 13 R2
Note: As previously mentioned this issue and workaround is only valid for systems that have NVMe SSD AND SATA Storage Drives installed.
If the system only has a SATA Drive present, turning off the device will result in a failure to detect any storage devices.


The current workaround is to disable all the SATA Storage device (HDD/SSD) controllers in the system Basic Input/Output System (BIOS) before performing the Windows 10 install to the NVMe SSD from Dell media.

After disabling the SATA Storage Device, you also have to make sure the BIOS is setup correctly by following these Steps:

  1. Enter the BIOS by pressing F2 multiple timnes while the Dell Logo is shown.
  2. Navigate to Boot Sequence and set Boot List Option to UEFI
  3. Navigate to SATA Operation and choose AHCI
  4. In Advanced Boot Option you click on Enable Legacy Option ROMs
  5. Set Secure Boot to Disable

Once the Windows installation is completed, the SATA Storage Device controllers can be re-enabled without any issues and both the NVMe drive and the SATA drive(s) will function normally. No further changes are necessary.

Dell Engineering has addressed this issue and a fix was incorporated into the latest Dell Windows 10 media release. Recovery media options are available at Dell Windows Backup Media and Recovery Options.

Windows Support Page
More information and support for your Windows operating systems can be found on our Windows Support webpage.

Out of Warranty support Out of warranty? No problem click here, enter your Service Tag and view our offers.
Currently, offers are only available for US, Canada, UK, and France PC Customers. Server and Storage not applicable.

Article ID: SLN301036

Last Date Modified: 06/16/2020 03:12 AM

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