Dell Active Pen PN556W and PN557W Support Center


Dell Active Pen PN556W and PN557W Support Center



The following article contains information about the PN556W and PN557W Dell Active Pen.


Table of Contents:

  1. Compatible Systems
  2. Setup
  3. Drivers
  4. Troubleshooting
  5. Frequently Asked Questions
  6. Informational Video

Compatible Systems

Refer to the table on the link below for the recommended active pen compatible to each system.
DellEMC.com/Resources/Asset/Brochures/Products/Electronics-Accessories/Dell_Pen_Compatibility_Brochure.pdf

Note: Systems compatible with the PN557W are also compatible with the PN556W.

Back to Top

Setup

Download the Dell Active Pen PN556W User Guide at this link and follow the instructions to set up your PN556W pen.

Download the Dell Active Pen PN557W User Guide at this link and follow the instructions to set up your PN557W pen.

Back to Top

Drivers

The Active Pen Control Panel for the Dell Active Pen PN556W can be downloaded at this link.

The Active Pen Control Panel for the Dell Active Pen PN557W can be downloaded at this link.

Back to Top

Troubleshooting

Problem Possible Causes Possible Solutions
System is not compatible. Device is not supported. Refer to the list of Compatible Systems.
Operating System is not supported. Supported Operating Systems are: Win 8.1, Win 10.
The AAAA battery is not installed correctly. Ensure that the AAAA battery is inserted with the positive side facing in.
Cannot pair pen with device via Bluetooth. System is not compatible. Refer to the list of Compatible Systems.
Bluetooth is not enabled on the device. Turn on Bluetooth on the device.
Coin cell batteries are not installed correctly. Ensure that the coin cell batteries are installed with the correct polarity.
Refer to the User Guide for details.
Coin cell batteries holder is loose. Ensure that the coin cells batteries holder is tightened into the top cover.
Bluetooth driver on the device is outdated. Install the latest Bluetooth driver on the device.
Pen writes intermittently, stops writing, or the barrel buttons stop working. The AAAA battery is out of charge. Replace the AAAA battery.
The coin cells battery holder is loose.
Dell Active Pen Battery Holder
Ensure that the coin cells battery holder is tightened firmly into the top cap.
Top button stops working. Pen is not paired correctly with the device. Remove the pen from the Bluetooth list in the device and pair it again.
The coin cell batteries are out of charge. Replace the coin cell batteries.
Default functions for the barrel buttons do not work. Functions have no support by the application. Test the barrel buttons in OneNote or another application that supports these features.
Pressing the top button twice in succession does not capture a screenshot. Windows update KB2968599 External Link is not installed on the device. Install the Windows update KB2968599 External Link from the Microsoft website.

Back to Top

Frequently Asked Questions

  • I installed the Active Control Panel but got an error message: "A supported tablet was not found." What is the issue?
    Your system is not compatible with the pen. Refer to the list of Compatible Systems.

  • What is the recommended battery type?
    Alkaline batteries are recommended for these pens. The pens use two 319 coin cell batteries.

  • How do I preserve battery life?
    To preserve battery life, ensure that the tip is not pressed when the pen is not in use. For example: When storing the pen, make sure the pen is secure so that the tip is not accidentally pressed. Pressing the tip is equivalent to writing and this drains the battery.

  • Does the pen have a power off option?
    The pen does not have a power off option. If the tip or side buttons have not been pressed for 10 minutes, the pen goes to sleep mode where the power consumption is lower. To switch the pen to active mode again, press the tip or any side button.

  • What information is required when contacting Dell Tech Support?
    Before contacting Dell Tech Support, get the following information ready:
    1. Order Number
    2. System Service Tag.
    3. PPID found on the box (PPID starts with CN), or the Date Code found on the pen body.

If you have further questions about this article, contact Dell Technical Support.


Back to Top

Informational Video

Video (English Only) - Dell Active Pen - PN557W (Official Dell Tech Support)


Back to Top




Article ID: SLN303677

Last Date Modified: 04/15/2020 03:15 PM

Rate this article

Accurate
Useful
Easy to understand
Was this article helpful?
0/3000 characters
Please provide ratings (1-5 stars).
Please provide ratings (1-5 stars).
Please provide ratings (1-5 stars).
Please select whether the article was helpful or not.
Comments cannot contain these special characters: <>()\
characters left.