The following article contains information about the PN556W and PN557W Dell Active Pen.
Table of Contents:
Refer to the table on the link below for the recommended active pen compatible to each system.
Download the Dell Active Pen PN556W User Guide at this link and follow the instructions to set up your PN556W pen.
Download the Dell Active Pen PN557W User Guide at this link and follow the instructions to set up your PN557W pen.Back to Top
The Active Pen Control Panel for the Dell Active Pen PN556W can be downloaded at this link.
The Active Pen Control Panel for the Dell Active Pen PN557W can be downloaded at this link.Back to Top
|Problem||Possible Causes||Possible Solutions|
|System is not compatible.||Device is not supported.||Refer to the list of Compatible Systems.|
|Operating System is not supported.||Supported Operating Systems are: Win 8.1, Win 10.|
|The AAAA battery is not installed correctly.||Ensure that the AAAA battery is inserted with the positive side facing in.|
|Cannot pair pen with device via Bluetooth.||System is not compatible.||Refer to the list of Compatible Systems.|
|Bluetooth is not enabled on the device.||Turn on Bluetooth on the device.|
|Coin cell batteries are not installed correctly.||Ensure that the coin cell batteries are installed with the correct polarity.
Refer to the User Guide for details.
|Coin cell batteries holder is loose.||Ensure that the coin cells batteries holder is tightened into the top cover.|
|Bluetooth driver on the device is outdated.||Install the latest Bluetooth driver on the device.|
|Pen writes intermittently, stops writing, or the barrel buttons stop working.||The AAAA battery is out of charge.||Replace the AAAA battery.|
|The coin cells battery holder is loose.
||Ensure that the coin cells battery holder is tightened firmly into the top cap.|
|Top button stops working.||Pen is not paired correctly with the device.||Remove the pen from the Bluetooth list in the device and pair it again.|
|The coin cell batteries are out of charge.||Replace the coin cell batteries.|
|Default functions for the barrel buttons do not work.||Functions have no support by the application.||Test the barrel buttons in OneNote or another application that supports these features.|
|Pressing the top button twice in succession does not capture a screenshot.||Windows update KB2968599 is not installed on the device.||Install the Windows update KB2968599 from the Microsoft website.|
If you have further questions about this article, contact Dell Technical Support.
Video (English Only) - Dell Active Pen - PN557W (Official Dell Tech Support)
Article ID: SLN303677Last Date Modified: 04/15/2020 03:15 PM