The following article takes you through resolving error's using the Windows 10 Hello PIN login feature on your Dell PC.
The Windows 10 operating system allows you to use a PIN (Personal Identification Number) code as an alternative sign-in option. You can set a PIN and use it in place of passwords. Use of a PIN makes it easier to sign in to your Windows devices and connect to apps and other online services such as social networks.
When trying to change or add a PIN logon in Windows 10, you may encounter issues such as:
Please follow the guide below to resolve these issues on your system.
(Fig.1 Windows Log-in Screen)
PIN setup, but isn't working
If you are unable to Sign-In to Windows using the PIN because of error messages, then click on the Sign-In Options link on the Windows log-in screen and select the option Microsoft Account Password to sign in to the system for further troubleshooting.
You can remove the existing PIN and add a new PIN from inside the operating system
Open the Start Menu and select Settings
Click on Accounts
Choose Sign-in Options from the left hand side menu
Then click on the Add button under the PIN option in the right hand side on the screen
Sign-in options and settings aren't working
Deleting the contents of the NGC folder:
Open up your File Explorer and enter this URL C:\Windows\ServiceProfiles\LocalService\AppData\Local\Microsoft
Right click on the NGC folder and choose Properties from the menu that appears
Navigate to the Security tab and click on the Advanced button
Locate the Owner section at the top of the window and click on the Change link
In the Enter the object name to select enter field you will need to type the user name of your account on that device, (which should be an administrator level account) and click on Check Names
when it finds your account select OK
Your account should now show against Owner
Check the checkbox next to Replace owner on subcontainers and objects and click on Apply and OK
Now you should be able to enter the NGC folder
Once you have opened the NGC folder select All files and folders in it and delete them
Once the files and folders are deleted from the NGC folder, go back to step 1 to add a new PIN
Article ID: SLN308335Last Date Modified: 09/14/2019 09:23 AM