Troubleshooting Network Performance Issues on Inspiron Systems

Troubleshooting Network Performance Issues on Inspiron Systems



Perform the following troubleshooting steps, in the order they are provided, to determine whether SmartByte is a contributing factor in slow network performance.


Notes:

Troubleshooting Steps:

  1. Update Windows 10 Version:

    1. Test network performance and record the result for comparison during the following troubleshooting steps.
    2. Update the system BIOS to the latest revision available from dell.com/support/home. For more information, refer to Dell Knowledge base article Dell BIOS Updates.
    3. Update the version of Windows 10:
      1. Ensure that your system is running Windows 10 version 14393.0 or higher.
      2. To determine what version of Windows you are on, perform the following steps:
        1. Press and hold the Windows (Windows Button) key, and then press the q key.
        2. In the Search box, type winver.
        3. Touch or click winver (Run command).
        4. Locate the OS Build number in parentheses.
          Note: When the OS Build is lower than 14393.0, you can download the latest update for Windows 10 from the Microsoft website. External Link
        5. Test network performance and record the result.
    4. If the issue persists, continue to Update System Drivers.

  2. Update System Drivers:

    1. Update your Wireless and Ethernet drivers.
      1. For more information, refer to Dell Knowledge base article How to Download and Install a Driver
        Note: This article describes installing the Dell SupportAssist application that provides automated detection, driver download, and installation of outdated drivers.
      2. Reboot the computer after each driver installation if prompted.
      3. Test network performance and record the result.
    2. If the issue persists, continue to Update the SmartByte Application.

  3. Update the SmartByte Application:

    1. Record the SmartByte version number from Control Panel.
    2. Update the SmartByte application from: support.smartbytetechnology.com.
    3. Test network performance at https://www.speedtest.net and record the result.
    4. Open the SmartByte application, turn off SmartByte, and retest network performance at https://www.speedtest.net.
      1. If speed increases significantly, leave SmartByte off.
      2. If there are no changes to speed, turn SmartByte back on.
      Note: To to turn SmartByte on or off:
      1. Press and hold the Windows (Windows Button) key, and then press the q key.
      2. In the Search box, type "smartbyte."
      3. Touch or click SmartByte (Trusted Microsoft Store app).
      4. Touch or click the slider to the right of SmartByte to turn the SmartByte application off or on.

If network performance has not changed by turning SmartByte on or off, then the issue is not associated with SmartByte. Perform standard network troubleshooting to resolve this performance issue. For more information, refer to the Networking, WiFi, and Bluetooth support pages.






Article ID: SLN309274

Last Date Modified: 03/20/2020 11:13 AM


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