Dell Hardware Diagnostics Service (US only)


Dell Hardware Diagnostics Service (US only)


When you book this service, you can be sure that your system is going to be professionally diagnosed by Dell-certified technicians and that we will contact you to explain the repair costs before making any repairs.

The entire process should take 5-7 business days for Express Service and 12-15 business days for Standard Service once you ship your system back to Dell within 24 hours of receiving your prepaid box.

Watch our informational video on how this service works or read below for the next steps:



Door to door support, what happens next?

  • You will receive a box and shipping label in 1-2 business days.
  • Follow the below ‘Get ready’ instructions and send your system to Dell.
  • Once received at the Dell repair facility, a certified Dell Technician will diagnose your issue and will be able to recommend a repair solution.


Repairing your computer

  • You will receive an email and an SMS/Text (if opted-in) with the details of the repair required to fix your system and the cost of the repair.
  • Once payment has been received, your system will be repaired and returned to you.
  • If you don’t want to proceed with the repair, your system will be returned unrepaired without further charge. Dell's initial diagnostics service fee is non-refundable.


Get ready, before you pack your computer

  • Please back up your data and remove any confidential or proprietary information as the Dell Repair Center may have to reinstall a copy of your original operating system during the repair resulting in data loss.
  • Please remove or disable the system password, failure to remove the password could prevent the repair center from completing the repair, and delay returning the system.
  • Do not ship memory cards, flash drives, CD drives, or any other external device.
  • Remove accessories except for your power adaptor. Dell recommends that you include your power adaptor in the box with your PC.
Please note Dell reserves the right to use refurbished parts and turnaround time is subject to parts availability. Dell provides a 90-day guarantee on the replaced parts.





Article ID: SLN309917

Last Date Modified: 07/13/2020 10:06 AM

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