XPS 9360 / 9370: Camera Non-Functional with 1.50 Firmware in Ubuntu ® 16.04 LTS

XPS 9360 / 9370: Camera Non-Functional with 1.50 Firmware in Ubuntu ® 16.04 LTS



Non-Functional Camera in Ubuntu

The camera in the XPS 9360 / 9370 may not function with Ubuntu ® 16.04 LTS and the USB Video Class (UVC) firmware version 1.50.

The following steps should resolve the issue in Ubuntu 16.04 ® LTS.

NOTE: This fix is specifically for Ubuntu ® 16.04 LTS since this is a kernel fix. Ubuntu ® 18.04 LTS should get a fix, but there is currently no delivery date for the fix.
  1. To apply the fix, run the following in Terminal:
    sudo apt-get install --install-recommends linux-generic-hwe-16.04
    xserver-xorg-hwe-16.04
  2. Reboot the system.
  3. To test the fix, install and run the Cheese camera app.
NOTE: If you do not have Cheese installed, you can install it using this command in terminal: sudo apt-get install cheese



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Article ID: SLN310695

Last Date Modified: 02/25/2020 01:52 PM


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