The following article contains information about writing issues with the PN556W and PN557W Dell Active Pen.
The Dell Active Pen PN556W or PN557W may write intermittently even though the AAAA battery is NOT flat and the tip is NOT damaged.
This intermittent writing can occur if the coin cells battery holder is loose (Figure 1):
To fix the issue, ensure that the coin cells battery holder is tightened firmly into the top cap.
If you have further questions about this article, contact Dell Technical Support.
Article ID: SLN314426Last Date Modified: 01/15/2020 03:08 PM