Dell Active Pen PN556W / PN557W Intermittent Writing


Dell Active Pen PN556W / PN557W Intermittent Writing



The following article contains information about writing issues with the PN556W and PN557W Dell Active Pen.


Dell Active Pen Intermittent Writing

The Dell Active Pen PN556W or PN557W may write intermittently even though the AAAA battery is NOT flat and the tip is NOT damaged.


Solution

This intermittent writing can occur if the coin cells battery holder is loose (Figure 1):
PN556W and PN557W Dell Active Pen Coin Cell Battery Holder

To fix the issue, ensure that the coin cells battery holder is tightened firmly into the top cap.

Note: The PN556W and PN557W pens use two 319 coin cell batteries.

If you have further questions about this article, contact Dell Technical Support.






Article ID: SLN314426

Last Date Modified: 01/15/2020 03:08 PM

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