Dell G5-5590 and G7-7590 / 7790 Fan Failed To Respond Correctly Error


Dell G5-5590 and G7-7590 / 7790 Fan Failed To Respond Correctly Error


You may experience a situation when after the computer goes into sleep mode while the cooling fan is spinning, and then the computer resumes from sleep, reboots or is powered off and then back on, the SupportAssist may report a component failure message of The fan failed to respond correctly. (Previous Fan) Fan malfunction with an error code of 2000-0712 (Figure 1). The error message will not appear again when the computer is rebooted, powered off and then back on.

Figure 1: Error code 2000-0712


Workaround 1:

1) Access the BIOS (when you turn on the device, click on F2). Inside the BIOS go to the SYSTEM LOGS> BIOS EVENTS tab and click on "CLEAR LOG".

2) After logging into Windows and quit Dell Support Assist. Reinstalling Support Assist again, please click here to download.

3) Run the test within Support Assist and check if the error recurs.


Workaround 2:

If you find it doesn't work on your PC when use workaround1. Dell recommends that you update your computer to the latest BIOS available. For more information refer to Dell Knowledge Base article Dell BIOS Updates.





Article ID: SLN316312

Last Date Modified: 06/03/2020 01:57 AM

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