1) Access the BIOS (when you turn on the device, click on F2). Inside the BIOS go to the SYSTEM LOGS> BIOS EVENTS tab and click on "CLEAR LOG".
2) After logging into Windows and quit Dell Support Assist. Reinstalling Support Assist again, please click here to download.
3) Run the test within Support Assist and check if the error recurs.
If you find it doesn't work on your PC when use workaround1. Dell recommends that you update your computer to the latest BIOS available. For more information refer to Dell Knowledge Base article Dell BIOS Updates.
Article ID: SLN316312Last Date Modified: 06/03/2020 01:57 AM